HCA WASHINGTON SKILLS EXAM UPDATED SCRIPT
QUESTIONS AND ANSWERS SURE A+
✔✔Situation:
Consumer is putting themselves in immediate danger and it is an emergency.
As an HCA what action do you take? - ✔✔1. Call 911
2. Report situation and resolution to case manager/supervisor
3. Document it
✔✔What is the problem solving process? - ✔✔1. Explain:
-Identify and explain your concern
-Ask consumer to identify and explain their concerns
2. Offer safe alternatives:
-generate options together to honor right to choose
-act on decisions
-get feedbacks if it's working or not
3. Document it:
-document what you did and who you reported it to
4. Report it:
-if not safe report it to case manager/supervisor
-call 911 if immediate danger
✔✔You are a mandatory reporter what numbers are important to know? - ✔✔DSHS
Adult protective services
1-866-END-HARM (1-866-363-4276)
DSHS Child protective services
1-866-END-HARM (1-866-363-4276)
Long term Ombudsman 1-800-562-6028 or www.itcop.org
Washington Protection and Advocacy System (WDAS) 1-800-562-2702 or
www.disabilityrightsWA.org
✔✔True or false?
Mandatory reporters may not have to make report to law-enforcement if an incident
occurs of physical assault between vulnerable adults that caused minor bodily harm and
injury and doesn't require more than first aid. - ✔✔True
UNLESS:
- Requested by injured person, legal representation, or family members
-Injury appears on back, face, head, neck, chest, breast, groin, inner thigh, buttock,
genitalia or anal area
-There is a fracture
, -There is a pattern of physical assault between the same vulnerable adults or involving
the same vulnerable adult
-There is an attempt to choke vulnerable adult
✔✔Where there is neglect in vulnerable adults report it to? - ✔✔DSHS
✔✔When there is financial exploitation of a vulnerable adults report to who do you
report it to? - ✔✔DSHS
✔✔When there is an abandonment of a vulnerable adults report to who do you report it
to? - ✔✔DSHS
✔✔When there is physical abuse of a vulnerable adult to who do you report it to? -
✔✔DSHS
✔✔When there is an act of causing fear and immediate harm to a vulnerable adult to
who do you report it to? - ✔✔DSHS and law enforcement
✔✔When there is sexual abuse of a vulnerable adult to who do you report it to? -
✔✔DSHS and law enforcement
✔✔When a vulnerable adult is dead, if suspected to be caused by abuse, abandonment
or neglect to who do you report it to? - ✔✔DSHS, law enforcement and medical
examiner
✔✔What are the reasons a vulnerable adult would self neglect? - ✔✔-Declining
physical/mental health
-Isolation
-Depression
-Dementia
-Drug/alcohol dependency
-Lack of resources, money for food/meds
✔✔In Washington state HCAS are required to report self neglect to DSHS true or false?
- ✔✔True
-stay alert for signs and report it to case manager/supervisor
✔✔Restraints - ✔✔A device or action that limits/restricts movement from
moving/controls consumers against their will. Use of restraints is illegal
✔✔True or false?
Consumers have legal right to maintain restraint free environment - ✔✔True
QUESTIONS AND ANSWERS SURE A+
✔✔Situation:
Consumer is putting themselves in immediate danger and it is an emergency.
As an HCA what action do you take? - ✔✔1. Call 911
2. Report situation and resolution to case manager/supervisor
3. Document it
✔✔What is the problem solving process? - ✔✔1. Explain:
-Identify and explain your concern
-Ask consumer to identify and explain their concerns
2. Offer safe alternatives:
-generate options together to honor right to choose
-act on decisions
-get feedbacks if it's working or not
3. Document it:
-document what you did and who you reported it to
4. Report it:
-if not safe report it to case manager/supervisor
-call 911 if immediate danger
✔✔You are a mandatory reporter what numbers are important to know? - ✔✔DSHS
Adult protective services
1-866-END-HARM (1-866-363-4276)
DSHS Child protective services
1-866-END-HARM (1-866-363-4276)
Long term Ombudsman 1-800-562-6028 or www.itcop.org
Washington Protection and Advocacy System (WDAS) 1-800-562-2702 or
www.disabilityrightsWA.org
✔✔True or false?
Mandatory reporters may not have to make report to law-enforcement if an incident
occurs of physical assault between vulnerable adults that caused minor bodily harm and
injury and doesn't require more than first aid. - ✔✔True
UNLESS:
- Requested by injured person, legal representation, or family members
-Injury appears on back, face, head, neck, chest, breast, groin, inner thigh, buttock,
genitalia or anal area
-There is a fracture
, -There is a pattern of physical assault between the same vulnerable adults or involving
the same vulnerable adult
-There is an attempt to choke vulnerable adult
✔✔Where there is neglect in vulnerable adults report it to? - ✔✔DSHS
✔✔When there is financial exploitation of a vulnerable adults report to who do you
report it to? - ✔✔DSHS
✔✔When there is an abandonment of a vulnerable adults report to who do you report it
to? - ✔✔DSHS
✔✔When there is physical abuse of a vulnerable adult to who do you report it to? -
✔✔DSHS
✔✔When there is an act of causing fear and immediate harm to a vulnerable adult to
who do you report it to? - ✔✔DSHS and law enforcement
✔✔When there is sexual abuse of a vulnerable adult to who do you report it to? -
✔✔DSHS and law enforcement
✔✔When a vulnerable adult is dead, if suspected to be caused by abuse, abandonment
or neglect to who do you report it to? - ✔✔DSHS, law enforcement and medical
examiner
✔✔What are the reasons a vulnerable adult would self neglect? - ✔✔-Declining
physical/mental health
-Isolation
-Depression
-Dementia
-Drug/alcohol dependency
-Lack of resources, money for food/meds
✔✔In Washington state HCAS are required to report self neglect to DSHS true or false?
- ✔✔True
-stay alert for signs and report it to case manager/supervisor
✔✔Restraints - ✔✔A device or action that limits/restricts movement from
moving/controls consumers against their will. Use of restraints is illegal
✔✔True or false?
Consumers have legal right to maintain restraint free environment - ✔✔True
