WGU C215 OPERATIONS MANAGEMENT
ACTUAL PAPER 2026 QUESTIONS WITH
SOLUTIONS GRADED A+
⩥ Process Capability Index (Cpk).
Answer: Basic function of Six Sigma. Measures the process potential
and performance of processes. The higher the range of Cpk, the
improved is the ability of the process to complete its necessities.
⩥ Six Sigma.
Answer: A disciplined, data-driven approach and methodology for
eliminating defects (driving toward six standard deviations between the
mean and the nearest specification limit) in any process - from
manufacturing to transactional and from product to service.
⩥ Design Capacity.
Answer: The theoretical maximum output of a system in a given period
under ideal conditions.
⩥ Location Analysis.
Answer: proximity to customers, transportation, source of labor,
community attitude, proximity to suppliers, and many other factors.
,The technique for determining location decisions.
⩥ Line Processes.
Answer: A type of process used to produce a large volume of a
standardized product.
■ Limited customization and high volume
⩥ Batch Processes.
Answer: A type of process used to produce a small number of products
in groups or batches based on customer orders or specifications.
■ High customization moderate volume
⩥ Project Processes.
Answer: A type of process used to make a one-at-a-time product exactly
to customer specifications.
■ Most custom and lowest volume
⩥ Continuous Processes.
Answer: A type of process that operates continually to produce a high
volume of a fully standardized product.
,- No customization and as high a volume as possible
⩥ Bottleneck.
Answer: Longest task in the process.
⩥ Flexible Manufacturing System (FMS).
Answer: A type of automated system that combines the flexibility of
intermittent operations with the efficiency of continuous operations.
⩥ Output/Input Control.
Answer: A technique for monitoring the flow of jobs between work
centers.
⩥ Value-Added.
Answer: The net increase created during the transformation of inputs
into final outputs.
⩥ Hybrid Layouts.
Answer: Layouts that combine characteristics of process and product
layouts.
- Group technology layouts.
, - Cell technology layouts.
- Grocery stores use hybrid layouts
⩥ Relationship Chart (REL).
Answer: Table that reflects opinions of managers with regard to the
importance of having any two departments close together.
⩥ Rectilinear Distance.
Answer: The shortest distance between two locations using north-south
and east-west movements.
⩥ From-To Matrix.
Answer: Table that gives the number of trips or units of product moved
between any pair of departments.
⩥ Block Plan.
Answer: Schematic showing the placement of resources in a facility.
⩥ Mean Observed Times.
Answer: The average of the observation times for each of the work
elements.
⩥ Normal Time.
ACTUAL PAPER 2026 QUESTIONS WITH
SOLUTIONS GRADED A+
⩥ Process Capability Index (Cpk).
Answer: Basic function of Six Sigma. Measures the process potential
and performance of processes. The higher the range of Cpk, the
improved is the ability of the process to complete its necessities.
⩥ Six Sigma.
Answer: A disciplined, data-driven approach and methodology for
eliminating defects (driving toward six standard deviations between the
mean and the nearest specification limit) in any process - from
manufacturing to transactional and from product to service.
⩥ Design Capacity.
Answer: The theoretical maximum output of a system in a given period
under ideal conditions.
⩥ Location Analysis.
Answer: proximity to customers, transportation, source of labor,
community attitude, proximity to suppliers, and many other factors.
,The technique for determining location decisions.
⩥ Line Processes.
Answer: A type of process used to produce a large volume of a
standardized product.
■ Limited customization and high volume
⩥ Batch Processes.
Answer: A type of process used to produce a small number of products
in groups or batches based on customer orders or specifications.
■ High customization moderate volume
⩥ Project Processes.
Answer: A type of process used to make a one-at-a-time product exactly
to customer specifications.
■ Most custom and lowest volume
⩥ Continuous Processes.
Answer: A type of process that operates continually to produce a high
volume of a fully standardized product.
,- No customization and as high a volume as possible
⩥ Bottleneck.
Answer: Longest task in the process.
⩥ Flexible Manufacturing System (FMS).
Answer: A type of automated system that combines the flexibility of
intermittent operations with the efficiency of continuous operations.
⩥ Output/Input Control.
Answer: A technique for monitoring the flow of jobs between work
centers.
⩥ Value-Added.
Answer: The net increase created during the transformation of inputs
into final outputs.
⩥ Hybrid Layouts.
Answer: Layouts that combine characteristics of process and product
layouts.
- Group technology layouts.
, - Cell technology layouts.
- Grocery stores use hybrid layouts
⩥ Relationship Chart (REL).
Answer: Table that reflects opinions of managers with regard to the
importance of having any two departments close together.
⩥ Rectilinear Distance.
Answer: The shortest distance between two locations using north-south
and east-west movements.
⩥ From-To Matrix.
Answer: Table that gives the number of trips or units of product moved
between any pair of departments.
⩥ Block Plan.
Answer: Schematic showing the placement of resources in a facility.
⩥ Mean Observed Times.
Answer: The average of the observation times for each of the work
elements.
⩥ Normal Time.
