Cigna Healthspring - 2026 Certifications || 100% Correct
Answers.
Which of the following consultative selling skills would help a sales agent relate to a client?
correct answers Connecting
Which of the following should you complete prior to asking for the sale? correct answers Review
the plan and alignment with customer's needs
Which of the following statements about submitting an enrollment paper application is accurate?
correct answers You must submit within 2 calendar days of receiving the completed enrollment
form.
Which of the following consultative selling skills would help a sales agent start connecting with
their customer from the beginning of the consultation? correct answers Rapport
Which of the following is a true statement? correct answers In order to be eligible to receive a
commission payment from Cigna, both the agent and agency must be properly contracted,
licensed, trained, and appointed before making a sale.
Which of the following is a way to prevent CTMs? correct answers All of these:
Use only HealthSpring Provider Look up tool & resources to verify doctors.
Never assign a Nurse Practitioner as the PCP.
Discuss PCP selection or switching with customer and obtain their consent for any changes.
Lucas, a licensed agent is preparing to sell HealthSpring Medicare Plans. Which of the following
does he still need to do in order to complete all requirements to sell HealthSpring Medicare
plans? correct answers Both B & C:
Complete all HealthSpring training certification courses and attestations.
Complete Medicare Basics training - AHIP or equivalent.
When verifying if a doctor is in the HealthSpring network which of the following is correct?
correct answers You can verify doctors and other providers using the Provider Lookup Tool, you
may also download the weekly provider spreadsheets if available.
Which of the following should be addressed prior to asking for the business or closing the sale?
correct answers All of these:
Make sure the customer is aligned with your recommendations.
Make sure all objections have been resolved.
Make sure the customer's needs are clearly addressed by the benefits and features of the plan.
Which of the following types of preparation is important as part of a sales agent's regimen?
correct answers A and B:
Mental preparation.
Material preparation.
, Which of the following is applicable when discussing the benefits of any of our plans? correct
answers Use the Summary of Benefits and cover all the benefits of the plan.
Which of the following should you discuss with your customer to help them understand their
prescription drug coverage? correct answers All of these:
Drug list or formulary.
Preferred and standard pharmacies.
Co-pays and phases of coverage.
Which of the following are reasons for customer disenrollments? correct answers All of the
these:
Unexpected costs.
Doctor not in network.
Not knowing the details of the plan.
Bella, a telesales agent, is enrolling a customer telephonically, which of the following applies to
enrolling on an outbound call? correct answers Bella may enroll the customer on an outbound
call if she has met all other requirements including prior conversation with the customer,
permission to call and SOA rules.
Which of script is required to be read verbatim when enrolling a customer over the phone?
correct answers Enrollment script.
You meet with Ben and his daughter about HealthSpring Medicare Advantage plans. Ben's
daughter has recently become his caregiver. They express the stress that has come with this
change in responsibilities. What are accurate statements you could tell them about the
HealthSpring Caregiver Support benefit? correct answers All of these:
The benefit is available on most HealthSpring HMOs
The benefit provides virtual coaching and guidance for finding resources
The benefit provides virtual coaching and guidance for caregiver stress management
Which of the following should a Medicare agent rely on for the most accurate 2026 plan
information? correct answers Summary of Benefits
Alberto receives good income from his retirement and does not quality for LIS/Extra Help. He
needs a PDP plan with more flexibility, a broad pharmacy network, and a larger drug formulary.
Which HealthSpring PDP product would you recommend to Alberto? correct answers Extra Rx
Which of the following is true of the HealthSpring Rewards and Incentive Program? correct
answers All of these:
Non-SNP customers can earn up to $200
SNP customers can earn up to $500
Incentives offered to customers for participating in healthy activities
Answers.
Which of the following consultative selling skills would help a sales agent relate to a client?
correct answers Connecting
Which of the following should you complete prior to asking for the sale? correct answers Review
the plan and alignment with customer's needs
Which of the following statements about submitting an enrollment paper application is accurate?
correct answers You must submit within 2 calendar days of receiving the completed enrollment
form.
Which of the following consultative selling skills would help a sales agent start connecting with
their customer from the beginning of the consultation? correct answers Rapport
Which of the following is a true statement? correct answers In order to be eligible to receive a
commission payment from Cigna, both the agent and agency must be properly contracted,
licensed, trained, and appointed before making a sale.
Which of the following is a way to prevent CTMs? correct answers All of these:
Use only HealthSpring Provider Look up tool & resources to verify doctors.
Never assign a Nurse Practitioner as the PCP.
Discuss PCP selection or switching with customer and obtain their consent for any changes.
Lucas, a licensed agent is preparing to sell HealthSpring Medicare Plans. Which of the following
does he still need to do in order to complete all requirements to sell HealthSpring Medicare
plans? correct answers Both B & C:
Complete all HealthSpring training certification courses and attestations.
Complete Medicare Basics training - AHIP or equivalent.
When verifying if a doctor is in the HealthSpring network which of the following is correct?
correct answers You can verify doctors and other providers using the Provider Lookup Tool, you
may also download the weekly provider spreadsheets if available.
Which of the following should be addressed prior to asking for the business or closing the sale?
correct answers All of these:
Make sure the customer is aligned with your recommendations.
Make sure all objections have been resolved.
Make sure the customer's needs are clearly addressed by the benefits and features of the plan.
Which of the following types of preparation is important as part of a sales agent's regimen?
correct answers A and B:
Mental preparation.
Material preparation.
, Which of the following is applicable when discussing the benefits of any of our plans? correct
answers Use the Summary of Benefits and cover all the benefits of the plan.
Which of the following should you discuss with your customer to help them understand their
prescription drug coverage? correct answers All of these:
Drug list or formulary.
Preferred and standard pharmacies.
Co-pays and phases of coverage.
Which of the following are reasons for customer disenrollments? correct answers All of the
these:
Unexpected costs.
Doctor not in network.
Not knowing the details of the plan.
Bella, a telesales agent, is enrolling a customer telephonically, which of the following applies to
enrolling on an outbound call? correct answers Bella may enroll the customer on an outbound
call if she has met all other requirements including prior conversation with the customer,
permission to call and SOA rules.
Which of script is required to be read verbatim when enrolling a customer over the phone?
correct answers Enrollment script.
You meet with Ben and his daughter about HealthSpring Medicare Advantage plans. Ben's
daughter has recently become his caregiver. They express the stress that has come with this
change in responsibilities. What are accurate statements you could tell them about the
HealthSpring Caregiver Support benefit? correct answers All of these:
The benefit is available on most HealthSpring HMOs
The benefit provides virtual coaching and guidance for finding resources
The benefit provides virtual coaching and guidance for caregiver stress management
Which of the following should a Medicare agent rely on for the most accurate 2026 plan
information? correct answers Summary of Benefits
Alberto receives good income from his retirement and does not quality for LIS/Extra Help. He
needs a PDP plan with more flexibility, a broad pharmacy network, and a larger drug formulary.
Which HealthSpring PDP product would you recommend to Alberto? correct answers Extra Rx
Which of the following is true of the HealthSpring Rewards and Incentive Program? correct
answers All of these:
Non-SNP customers can earn up to $200
SNP customers can earn up to $500
Incentives offered to customers for participating in healthy activities
