IAHSS SUPERVISOR COMPREHENSIVE EXAM ACTUAL
QUESTIONS AND ANSWERS SURE A+
✔✔What is the goal of employee relations? - ✔✔Prevent and resolve employee
problems that are a product of or affect employee work situation.
✔✔What is the purpose of an appraisal? - ✔✔Evaluate how each employee's
performance measures up to the requirements of the position.
✔✔What is progress discipline? - ✔✔The process of applying escalating penalties for
repeated infractions.
✔✔What is a developmental appraisal? - ✔✔Uses traditional appraisal components and
incorporates a structure of communication between the employee and management.
✔✔If it is not documented, it did not ______________________ . - ✔✔happen.
✔✔Which of the following describes the two basic categories of authority? - ✔✔Formal
and Informal
✔✔The chain of command is often described by which term? - ✔✔Unbroken line of
authority
✔✔The security profession has a tendency toward which style of management? -
✔✔Authoritarian
✔✔Which of the following is not a trait of a successful supervisor? - ✔✔Span of control
✔✔Informal authority is not granted by the organization, but developed by the
_______________________. - ✔✔Individual
✔✔_______________ ________________ a group-oriented management style-- is the
preferred supervisory style. - ✔✔Quality Management
✔✔Open, two-way ______________________ is vital for success with quality
management. - ✔✔Communication
✔✔As the supervisor, you are the channel of ________________________ between
departments. - ✔✔Communication
✔✔What is the difference between managers and leaders? - ✔✔Leaders do the right
thing.
, ✔✔According to Chapter 5, how many basic functions are there of effective leadership?
- ✔✔Eight
✔✔Which type of leader motivates other by using inspirational approaches? -
✔✔Transformational leader
✔✔Which of the following best defines delegation as described in Chapter 5? - ✔✔A
way to multiply effectiveness through others.
✔✔Manager do things _______________ while leaders do the ____________ thing. -
✔✔Right.... right
✔✔A successful ______________________ develops the team, creates vision, clarifies
values, positions the staff, communicates effectively, empowers staff, coaches staff, and
measures success. - ✔✔Leader
✔✔Which of the following describes a complaint? - ✔✔Statement of unhappiness
✔✔Which of the following is not a stress factor? - ✔✔Desire to help people
✔✔How often should the employee handbook be updated? - ✔✔Yearly
✔✔Which of the following is not a result of dissatisfaction? - ✔✔Fair treatment
✔✔Which of the following is not part of the resolution process? - ✔✔Time-specific
discussion.
✔✔Maintaining ____________, harmony, and productivity is a basic element of
supervisory responsibilities. - ✔✔Peace
✔✔Effective supervisors are ____________________ and pay attention to what is
going on in the workplace. - ✔✔Proactive
✔✔Early intervention is most _____________________. - ✔✔Effective
✔✔You want to be seen as being fair, impartial, non-judgmental, and sincerely
interested in a _____________________. - ✔✔Solution
✔✔What type of act is listening? - ✔✔Unnatural
✔✔What type of questions should you use to gather information? - ✔✔Open-ended
QUESTIONS AND ANSWERS SURE A+
✔✔What is the goal of employee relations? - ✔✔Prevent and resolve employee
problems that are a product of or affect employee work situation.
✔✔What is the purpose of an appraisal? - ✔✔Evaluate how each employee's
performance measures up to the requirements of the position.
✔✔What is progress discipline? - ✔✔The process of applying escalating penalties for
repeated infractions.
✔✔What is a developmental appraisal? - ✔✔Uses traditional appraisal components and
incorporates a structure of communication between the employee and management.
✔✔If it is not documented, it did not ______________________ . - ✔✔happen.
✔✔Which of the following describes the two basic categories of authority? - ✔✔Formal
and Informal
✔✔The chain of command is often described by which term? - ✔✔Unbroken line of
authority
✔✔The security profession has a tendency toward which style of management? -
✔✔Authoritarian
✔✔Which of the following is not a trait of a successful supervisor? - ✔✔Span of control
✔✔Informal authority is not granted by the organization, but developed by the
_______________________. - ✔✔Individual
✔✔_______________ ________________ a group-oriented management style-- is the
preferred supervisory style. - ✔✔Quality Management
✔✔Open, two-way ______________________ is vital for success with quality
management. - ✔✔Communication
✔✔As the supervisor, you are the channel of ________________________ between
departments. - ✔✔Communication
✔✔What is the difference between managers and leaders? - ✔✔Leaders do the right
thing.
, ✔✔According to Chapter 5, how many basic functions are there of effective leadership?
- ✔✔Eight
✔✔Which type of leader motivates other by using inspirational approaches? -
✔✔Transformational leader
✔✔Which of the following best defines delegation as described in Chapter 5? - ✔✔A
way to multiply effectiveness through others.
✔✔Manager do things _______________ while leaders do the ____________ thing. -
✔✔Right.... right
✔✔A successful ______________________ develops the team, creates vision, clarifies
values, positions the staff, communicates effectively, empowers staff, coaches staff, and
measures success. - ✔✔Leader
✔✔Which of the following describes a complaint? - ✔✔Statement of unhappiness
✔✔Which of the following is not a stress factor? - ✔✔Desire to help people
✔✔How often should the employee handbook be updated? - ✔✔Yearly
✔✔Which of the following is not a result of dissatisfaction? - ✔✔Fair treatment
✔✔Which of the following is not part of the resolution process? - ✔✔Time-specific
discussion.
✔✔Maintaining ____________, harmony, and productivity is a basic element of
supervisory responsibilities. - ✔✔Peace
✔✔Effective supervisors are ____________________ and pay attention to what is
going on in the workplace. - ✔✔Proactive
✔✔Early intervention is most _____________________. - ✔✔Effective
✔✔You want to be seen as being fair, impartial, non-judgmental, and sincerely
interested in a _____________________. - ✔✔Solution
✔✔What type of act is listening? - ✔✔Unnatural
✔✔What type of questions should you use to gather information? - ✔✔Open-ended
