QUESTIONS AND ANSWERS SURE A+
✔✔Listening is the most import skill a good ___________________ can master -
✔✔Communicator
✔✔Core conditions of effective communication consists of four variables: Accurate
empathy, positive regard, genuineness, and __________________. - ✔✔Specificity
✔✔Which of the following is not a step of self-evaluation? - ✔✔Mentor and be mentored
✔✔Which of the following best describes the definition of goals? - ✔✔A rough roadmap
of where you want to be
✔✔What type of process is goal-setting? - ✔✔Ongoing
✔✔Which of the following is not an outcome of self-improvement? - ✔✔Less employee
efficiency
✔✔What is a common thread in professional growth and development? - ✔✔Continual
change
✔✔A supervisor should learn enough about __________________ to adapt their
supervisory technique for each person under their charge. - ✔✔Personalities
✔✔A cause of negligent action against a supervisor, as well as against and institution,
may be found in _______________________. - ✔✔1) hiring 2) retention 3) training
✔✔What are the four elements that must always be proven in a tort actions? - ✔✔Duty,
breach, cause and damages
✔✔What is the burden of proof a plaintiff must show in a tort cases against a supervisor
or an institution? - ✔✔By a preponderance of evidence
✔✔For what reason should a supervisor document employee performance? - ✔✔To
bring about a change in behavior or an improvement in employee performance.
✔✔Sexual harassment is defined as what? - ✔✔1) Asking for sexual favors 2) Sharing
sexually oriented jokes and cartoon and 3) giving out work assignments based on sex
✔✔Intentional torts occur when someone acts ________________ and violates the
legally protected rights of another. - ✔✔Purposefully
, ✔✔Negligent tort occur when some has a duty to act in a certain way and either fails to
act entirely or acts ___________________. - ✔✔Incompletely
✔✔A supervisor needs to document both _________ and ________ performance and
behavior. - ✔✔good... bad
✔✔Nothing in the personnel file should be a ________________ to the employee. -
✔✔shock
✔✔There are several external organizations that healthcare institutions collaborate with
to maintain a safe environment. What is the common mission among them? -
✔✔Continuously promote, improve, and assure health and safety
✔✔What is the objective of the Safety Management program? - ✔✔Improve
organizational performance, Minimize accidents and injuries and reduce or control costs
for Workers' Compensation
✔✔Standard precautions are a set of precautions the CDC established to minimize the
risk of infection. Which of the following is not covered under standard precautions? -
✔✔Sweat
✔✔What is the most important concept to remember in MRI safety? - ✔✔The magnet is
always on. It is never off. It is always a magnet.
✔✔Working in a hospital, security must be aware of what three types of hazards? -
✔✔Serious infectious diseases, strong magnets and toxic chemicals
✔✔If it is wet and human? - ✔✔Do not touch it without gloves
✔✔If it is wet, human, and it may splash or spray? - ✔✔Protect your mucous
membranes (particularly nostrils, lip's, and ears) and skin
✔✔If it is sharp? - ✔✔Use safety-designed alternatives (after proper training). Us with
utmost caution. Dispose of these items in sharps containers immediately after use
✔✔Most MRI systems contain a 1.5-T magnet, which is very powerful and has
approximately 30,000 times the magnet pull of the __________. - ✔✔Earth
✔✔What is a budget? - ✔✔A financial plan
✔✔Define ROI - ✔✔Return on Investment
✔✔What does benchmarking accomplish? - ✔✔Establishes a best-practice standard