IAHSS SUPERVISOR UPDATED EXAM TEST QUESTIONS
AND ANSWERS SURE A+
✔✔What is the act of not replacing a voluntary vacated position called? - ✔✔Attrition
✔✔What are the steps to develop a successful security budget? - ✔✔1) Identify a need
2) Document potential expense 3) Justify the expense 4) Ensure regulatory compliance
✔✔What are the two categories of customers? - ✔✔Internal and external
✔✔Which best describes good customer service? - ✔✔Treat each personas want to be
treated.
✔✔Which type of conversation is the most beneficial is assessing how you are doing
with customer relations? - ✔✔One-on-One
✔✔What are three recommended methods of improving the customer service image of
your department? - ✔✔1) Lead by example, 2) Set the bar high, and 3) Stay involved
✔✔Which of the following defines professionalism? - ✔✔The conduct or qualities that
characterize or mark a profession
✔✔What are the two biggest obstacles to security being accepted as a profession? -
✔✔Lack of structured prerequisite to practice and erroneous perceptions in the field
✔✔How may levels exists in the CHPA credentialing program? - ✔✔Two: Graduate and
Fellowship Levels
✔✔Which training program was developed by the IAHSS first? - ✔✔Basic
✔✔Why are crime prevention programs important? - ✔✔1) They offer cost-effective,
proactive solutions to security-related issues. 2) They educate employees to be the
eyes and ears of security. 3) They are easily modified to fit specific situations and
issues
✔✔What are three tools used in identifying program topics and developing safety tips? -
✔✔1) Conducting surveys 2) Analyzing incident reports 3) Addressing seasonal
concerns
✔✔What are three examples of problem-oriented programs? - ✔✔1) Multi-disciplinary
taskforce 2) Vehicle "hard target" flyer 3) Unattended/unsecured area patrol notice
✔✔Complete the statement, "Crime prevention is...." - ✔✔Everyone's responsibility
, ✔✔What is the first step in developing a training program? - ✔✔Conducting a needs
assessment
✔✔When writing performance objectives, which of the would be an appropriate verb
use - ✔✔Apply, construct, and evaluate
✔✔What training-related document describes the current status of training? -
✔✔Training plan
✔✔Why should training be implemented? - ✔✔To promote high-level performance
✔✔Supervisors typically are responsible for what type of operations of the security
department? - ✔✔Day-to-day
✔✔Which of the following is not a basic leadership quality? - ✔✔Insist on agreement
with everything
✔✔Which of the following is not a way to enhance your professional growth in the
organization? - ✔✔Rely on vendor to operate the door access system
✔✔Which of the following is important to maintain an effective security operation? -
✔✔Know what is actually going on and what is being reported.
✔✔Which of the following is not a component of a proactive patrol. - ✔✔Predictable
patterns
✔✔ What always stays constant regardless of where you work? - ✔✔Change
✔✔What is the goal of managed care systems? - ✔✔To control cost
✔✔Which category in the institutions organizational chart best describes line officers'
position? - ✔✔Employee
✔✔What is the most important factor in being a security officer? - ✔✔Honesty and
integrity
✔✔What does CMS stand for? - ✔✔Centers for Medicare & Medicaid Services
✔✔What does FTE stand for? - ✔✔Full Time Equivalent
✔✔What does HIPPA stand for? - ✔✔Health Insurance Portability and Accountability
Act
AND ANSWERS SURE A+
✔✔What is the act of not replacing a voluntary vacated position called? - ✔✔Attrition
✔✔What are the steps to develop a successful security budget? - ✔✔1) Identify a need
2) Document potential expense 3) Justify the expense 4) Ensure regulatory compliance
✔✔What are the two categories of customers? - ✔✔Internal and external
✔✔Which best describes good customer service? - ✔✔Treat each personas want to be
treated.
✔✔Which type of conversation is the most beneficial is assessing how you are doing
with customer relations? - ✔✔One-on-One
✔✔What are three recommended methods of improving the customer service image of
your department? - ✔✔1) Lead by example, 2) Set the bar high, and 3) Stay involved
✔✔Which of the following defines professionalism? - ✔✔The conduct or qualities that
characterize or mark a profession
✔✔What are the two biggest obstacles to security being accepted as a profession? -
✔✔Lack of structured prerequisite to practice and erroneous perceptions in the field
✔✔How may levels exists in the CHPA credentialing program? - ✔✔Two: Graduate and
Fellowship Levels
✔✔Which training program was developed by the IAHSS first? - ✔✔Basic
✔✔Why are crime prevention programs important? - ✔✔1) They offer cost-effective,
proactive solutions to security-related issues. 2) They educate employees to be the
eyes and ears of security. 3) They are easily modified to fit specific situations and
issues
✔✔What are three tools used in identifying program topics and developing safety tips? -
✔✔1) Conducting surveys 2) Analyzing incident reports 3) Addressing seasonal
concerns
✔✔What are three examples of problem-oriented programs? - ✔✔1) Multi-disciplinary
taskforce 2) Vehicle "hard target" flyer 3) Unattended/unsecured area patrol notice
✔✔Complete the statement, "Crime prevention is...." - ✔✔Everyone's responsibility
, ✔✔What is the first step in developing a training program? - ✔✔Conducting a needs
assessment
✔✔When writing performance objectives, which of the would be an appropriate verb
use - ✔✔Apply, construct, and evaluate
✔✔What training-related document describes the current status of training? -
✔✔Training plan
✔✔Why should training be implemented? - ✔✔To promote high-level performance
✔✔Supervisors typically are responsible for what type of operations of the security
department? - ✔✔Day-to-day
✔✔Which of the following is not a basic leadership quality? - ✔✔Insist on agreement
with everything
✔✔Which of the following is not a way to enhance your professional growth in the
organization? - ✔✔Rely on vendor to operate the door access system
✔✔Which of the following is important to maintain an effective security operation? -
✔✔Know what is actually going on and what is being reported.
✔✔Which of the following is not a component of a proactive patrol. - ✔✔Predictable
patterns
✔✔ What always stays constant regardless of where you work? - ✔✔Change
✔✔What is the goal of managed care systems? - ✔✔To control cost
✔✔Which category in the institutions organizational chart best describes line officers'
position? - ✔✔Employee
✔✔What is the most important factor in being a security officer? - ✔✔Honesty and
integrity
✔✔What does CMS stand for? - ✔✔Centers for Medicare & Medicaid Services
✔✔What does FTE stand for? - ✔✔Full Time Equivalent
✔✔What does HIPPA stand for? - ✔✔Health Insurance Portability and Accountability
Act
