C464 WGU UPDATED EXAMS SCRIPT QUESTIONS AND
ANSWERS SURE A+
✔✔Culture - ✔✔One's belief, values, lifestyle, rules, preferences and behaviors
✔✔Culture can be influenced by.... - ✔✔Geographic location
✔✔Synchronous communication - ✔✔Instant replies
✔✔Asynchronous communication - ✔✔Must wait for reply (Email)
✔✔Ethos - ✔✔Characteristics of the speaker
✔✔Pathos - ✔✔Ability to arouse emotion with in the audience
✔✔Logos - ✔✔Refers to disclosure that is supported by logical reasoning
✔✔Hasty generalization - ✔✔Comes to a general conclusion based on too few or
unrepresentative examples
✔✔Straw person - ✔✔Refuting a weaker form of an argument
✔✔Forced dichotomy - ✔✔Speaker presents only 2 solutions to a problem, ignoring
other solutions either purposefully or out of ignorance
✔✔Ad Hominem - ✔✔About the person
✔✔Informative speech - ✔✔1) Create
2) Further
3) Alter the audiences factual beliefs about a topic
✔✔Monroes Motivated Sequence - ✔✔1. Capture the audiences attention
2. Identify problems or unfilled needs
3. Propose a solution that satisfies the problem
4. Help the audience visualize what satisfaction will mean for them
5. Give your audience an action plan
✔✔Recency effect - ✔✔Leaves audience thinking about most recently discussed issue
✔✔Primary effect - ✔✔Leading with your strongest argument
✔✔Dyadic relationships - ✔✔involves 2 people
✔✔Interdependence - ✔✔2 people being mutually dependent on one another
, ✔✔Inclusion needs - ✔✔Our need to feel accepted by and involved with others
✔✔Direct strategies - ✔✔Fairly straightforward and unmasked in their intent
✔✔Social Attraction - ✔✔Kind that friends feel toward one another based on shared
enjoyment of activities and interest
✔✔Dialectal tension - ✔✔Tension that exists between 2 competing and contradictory
but related forces
✔✔Flaming - ✔✔Online verbal abuse on social media
✔✔Keylogging - ✔✔Sending viruses
✔✔Message complexity - ✔✔Message that is detailed or characterized by a number of
arguments and related evidence might be difficult to follow and comprehend
✔✔Information Overload - ✔✔State of being exposed to more message than we can
cognitively process at any given time
✔✔Preoccupation or psychological noise - ✔✔Phenomenon of multitasking, become
focused on one task, thought or message we don't listen effectively
✔✔Passive listening/ pseudolistening - ✔✔Receiving message mindlessly
✔✔Denotative meaning - ✔✔universal/ dictionary definition
✔✔Euphemism - ✔✔Polite/pleasant expression designed to substitute for a term that
the sender believes lacks social acceptability
✔✔Kinesics - ✔✔Study of body movements- Including posture, facial expression,
gestures
✔✔Emblems - ✔✔Nonverbal movements that substitutes for words and verbalization.
Putting your hand up to stop some one or giving someone a thumbs up
✔✔Illustrators - ✔✔Movements that either accompany or reinforce the meaning of a
verbal code. Put your finger to your lips and say shhhh. Saying no while shaking your
head side to side
✔✔Affect Display - ✔✔Nonverbal movements that reveal emotion. Checking your watch
when you want the speaker to wrap it up, walking away slowly from someone who is
talking because you want to leave.
ANSWERS SURE A+
✔✔Culture - ✔✔One's belief, values, lifestyle, rules, preferences and behaviors
✔✔Culture can be influenced by.... - ✔✔Geographic location
✔✔Synchronous communication - ✔✔Instant replies
✔✔Asynchronous communication - ✔✔Must wait for reply (Email)
✔✔Ethos - ✔✔Characteristics of the speaker
✔✔Pathos - ✔✔Ability to arouse emotion with in the audience
✔✔Logos - ✔✔Refers to disclosure that is supported by logical reasoning
✔✔Hasty generalization - ✔✔Comes to a general conclusion based on too few or
unrepresentative examples
✔✔Straw person - ✔✔Refuting a weaker form of an argument
✔✔Forced dichotomy - ✔✔Speaker presents only 2 solutions to a problem, ignoring
other solutions either purposefully or out of ignorance
✔✔Ad Hominem - ✔✔About the person
✔✔Informative speech - ✔✔1) Create
2) Further
3) Alter the audiences factual beliefs about a topic
✔✔Monroes Motivated Sequence - ✔✔1. Capture the audiences attention
2. Identify problems or unfilled needs
3. Propose a solution that satisfies the problem
4. Help the audience visualize what satisfaction will mean for them
5. Give your audience an action plan
✔✔Recency effect - ✔✔Leaves audience thinking about most recently discussed issue
✔✔Primary effect - ✔✔Leading with your strongest argument
✔✔Dyadic relationships - ✔✔involves 2 people
✔✔Interdependence - ✔✔2 people being mutually dependent on one another
, ✔✔Inclusion needs - ✔✔Our need to feel accepted by and involved with others
✔✔Direct strategies - ✔✔Fairly straightforward and unmasked in their intent
✔✔Social Attraction - ✔✔Kind that friends feel toward one another based on shared
enjoyment of activities and interest
✔✔Dialectal tension - ✔✔Tension that exists between 2 competing and contradictory
but related forces
✔✔Flaming - ✔✔Online verbal abuse on social media
✔✔Keylogging - ✔✔Sending viruses
✔✔Message complexity - ✔✔Message that is detailed or characterized by a number of
arguments and related evidence might be difficult to follow and comprehend
✔✔Information Overload - ✔✔State of being exposed to more message than we can
cognitively process at any given time
✔✔Preoccupation or psychological noise - ✔✔Phenomenon of multitasking, become
focused on one task, thought or message we don't listen effectively
✔✔Passive listening/ pseudolistening - ✔✔Receiving message mindlessly
✔✔Denotative meaning - ✔✔universal/ dictionary definition
✔✔Euphemism - ✔✔Polite/pleasant expression designed to substitute for a term that
the sender believes lacks social acceptability
✔✔Kinesics - ✔✔Study of body movements- Including posture, facial expression,
gestures
✔✔Emblems - ✔✔Nonverbal movements that substitutes for words and verbalization.
Putting your hand up to stop some one or giving someone a thumbs up
✔✔Illustrators - ✔✔Movements that either accompany or reinforce the meaning of a
verbal code. Put your finger to your lips and say shhhh. Saying no while shaking your
head side to side
✔✔Affect Display - ✔✔Nonverbal movements that reveal emotion. Checking your watch
when you want the speaker to wrap it up, walking away slowly from someone who is
talking because you want to leave.
