C464 WGU FINAL EXAM ACTUAL QUESTIONS AND
ANSWERS SURE A+
✔✔Chromemics - ✔✔Ways in which communicators use time and the messages they
communicate as a result of how they manage their time
✔✔Haptics - ✔✔Describes the use of touch in communcation
✔✔Artifacts - ✔✔Oranments and adornments they display on or around their physical
person
✔✔Synergy - ✔✔Extra energy
✔✔Groupthink - ✔✔Refers to a team's overwhelming motivation to agree and reach
consensus and failure to critically evaluate the task or alternative plans or solutions
✔✔Social Loafing - ✔✔Situations in which one or more members exert little or no effort
to team's work
✔✔Bad Apple Effect - ✔✔Poisonous impact of having just one ineffective team member
✔✔Developing a successful team - ✔✔Stage 1- Forming
Stage 2- Storming
Stage 3- Norming
Stage 4- Performing
✔✔Forming - ✔✔team explore and identifies its primary objectives. Communication is
polite safe and not controversial
✔✔Storming - ✔✔Less socially safe, openly disagree, not attached to one single idea
yet.
✔✔Norming - ✔✔Resolve conflicts
✔✔Performing - ✔✔Do the work to accomplish the teams goal
✔✔Communication - ✔✔The exchange of verbal and nonverbal messages with the
intent of stimulating particular meanings in the minds of others
✔✔Communication overload - ✔✔Constant connection with others with phones, internet
and social media
✔✔Culture - ✔✔Set of learned or shared behaviors, values or practices associate with a
community of people
, ✔✔Globalization - ✔✔The process of our world becoming ever more connected in
economic, political, organizational, and personal terms as transportation and tele
communication systems improve
✔✔ Linear Model - ✔✔Basic components of a simple exchange between 2 people.
Straight forward process
✔✔Phases of Linear model - ✔✔Phase 1 Deciding on message
Phase 2 Encoding the message
Phase 3 Transmitting the message
Phase 4 Perceiving the message
Phase 5 Decoding and assigning the meaning to the message
✔✔Transactional Model - ✔✔More realistic then the linear model.
✔✔Transactional Model is - ✔✔Dependent on many factors such as context,
relationship between communicators, socio-cultural situation
✔✔Stages of Perception - ✔✔Selection
Organization
Interpretation
✔✔Selective exposure - ✔✔attend info that reinforces existing belief and disregard info
that is at odds with our current positon
✔✔Selective attention - ✔✔once we are engaged in a particular interaction we focus on
certain info and ignore other info
✔✔Selective recall - ✔✔we remember things that we agree with rather then things that
are contrary to our beliefs
✔✔Organization - ✔✔Figure/ground
Closure-fill in missing info
Proximity/physical closeness
Similarity
✔✔Interpretation - ✔✔We can assign meaning to stimuli
✔✔Identity - ✔✔You express your cultural and group affiliation
✔✔Current internal state - ✔✔How people perceive stimuli involves how they are feeling
ANSWERS SURE A+
✔✔Chromemics - ✔✔Ways in which communicators use time and the messages they
communicate as a result of how they manage their time
✔✔Haptics - ✔✔Describes the use of touch in communcation
✔✔Artifacts - ✔✔Oranments and adornments they display on or around their physical
person
✔✔Synergy - ✔✔Extra energy
✔✔Groupthink - ✔✔Refers to a team's overwhelming motivation to agree and reach
consensus and failure to critically evaluate the task or alternative plans or solutions
✔✔Social Loafing - ✔✔Situations in which one or more members exert little or no effort
to team's work
✔✔Bad Apple Effect - ✔✔Poisonous impact of having just one ineffective team member
✔✔Developing a successful team - ✔✔Stage 1- Forming
Stage 2- Storming
Stage 3- Norming
Stage 4- Performing
✔✔Forming - ✔✔team explore and identifies its primary objectives. Communication is
polite safe and not controversial
✔✔Storming - ✔✔Less socially safe, openly disagree, not attached to one single idea
yet.
✔✔Norming - ✔✔Resolve conflicts
✔✔Performing - ✔✔Do the work to accomplish the teams goal
✔✔Communication - ✔✔The exchange of verbal and nonverbal messages with the
intent of stimulating particular meanings in the minds of others
✔✔Communication overload - ✔✔Constant connection with others with phones, internet
and social media
✔✔Culture - ✔✔Set of learned or shared behaviors, values or practices associate with a
community of people
, ✔✔Globalization - ✔✔The process of our world becoming ever more connected in
economic, political, organizational, and personal terms as transportation and tele
communication systems improve
✔✔ Linear Model - ✔✔Basic components of a simple exchange between 2 people.
Straight forward process
✔✔Phases of Linear model - ✔✔Phase 1 Deciding on message
Phase 2 Encoding the message
Phase 3 Transmitting the message
Phase 4 Perceiving the message
Phase 5 Decoding and assigning the meaning to the message
✔✔Transactional Model - ✔✔More realistic then the linear model.
✔✔Transactional Model is - ✔✔Dependent on many factors such as context,
relationship between communicators, socio-cultural situation
✔✔Stages of Perception - ✔✔Selection
Organization
Interpretation
✔✔Selective exposure - ✔✔attend info that reinforces existing belief and disregard info
that is at odds with our current positon
✔✔Selective attention - ✔✔once we are engaged in a particular interaction we focus on
certain info and ignore other info
✔✔Selective recall - ✔✔we remember things that we agree with rather then things that
are contrary to our beliefs
✔✔Organization - ✔✔Figure/ground
Closure-fill in missing info
Proximity/physical closeness
Similarity
✔✔Interpretation - ✔✔We can assign meaning to stimuli
✔✔Identity - ✔✔You express your cultural and group affiliation
✔✔Current internal state - ✔✔How people perceive stimuli involves how they are feeling
