NYC NYCHA MAINTENANCE WORKER
EXAMINATION COMPLETE QUESTIONS
AND DETAILED SOLUTIONS LATEST
UPDATE THIS YEAR JUST RELEASED
The NYC NYCHA Maintenance Worker Examination is a
civil service assessment designed to evaluate candidates'
ability to perform routine building maintenance, repairs,
inspections, safety procedures, and basic trade-related
tasks required in public housing developments. The
examination focuses on practical knowledge used daily by
maintenance workers, including plumbing, electrical
systems, carpentry, heating, tools, workplace safety,
building materials, work orders, and problem-solving in
residential buildings. Candidates are expected to
demonstrate safe work practices, recognize hazardous
conditions, and perform basic maintenance duties
efficiently.
Exam Coverage
Building maintenance fundamentals – identifying defects
and performing routine repairs.
, Tool identification and proper usage – selecting
appropriate tools for maintenance tasks.
Plumbing systems – leaks, fixtures, drains, traps,
valves, and water supply issues.
Electrical systems – outlets, switches, breakers,
lighting, and electrical safety.
Carpentry repairs – doors, windows, locks, flooring,
and hardware maintenance.
Heating and ventilation systems – recognizing
common operating problems.
Masonry and wall repairs – patching, repairing, and
maintaining surfaces.
Workplace safety – ladder safety, PPE, hazard
recognition, and accident prevention.
Fire safety – extinguisher selection, evacuation
procedures, and fire hazards.
Preventive maintenance – inspections and routine
servicing to prevent failures.
Work orders and recordkeeping – documenting repairs
and observations.
Apartment inspections – identifying unsafe or
defective conditions.
, Hazardous materials awareness – lead, asbestos, mold,
and contamination concerns.
Customer service and communication – interacting
professionally with residents.
Emergency response – floods, power outages, broken
pipes, and safety incidents.)
1.
A resident reports water continuously running inside a
toilet tank after flushing, causing excessive water usage
throughout the day. What should be inspected first?
A. Window sash
B. Toilet flapper assembly
C. Door hinge
D. Furnace filter
Answer: B
Rationale: A faulty flapper commonly causes continuous
water flow from the tank into the bowl.
2.
While replacing a ceiling light fixture, which action should
always occur before disconnecting electrical wiring?
, A. Open windows
B. Wear rubber boots only
C. Shut off electrical power at the source
D. Replace the bulb first
Answer: C
Rationale: De-energizing the circuit prevents electrical
shock and injury.
3.
A maintenance worker notices a ladder base positioned too
close to a wall. What is the safest correction?
A. Increase ladder height only
B. Move ladder farther from wall using proper ratio
C. Remove ladder feet
D. Lean ladder against a window
Answer: B
Rationale: Proper ladder angle improves stability and
reduces fall hazards.
4.
Which tool is most appropriate for tightening a loose hex-
head bolt on a door closer assembly?
EXAMINATION COMPLETE QUESTIONS
AND DETAILED SOLUTIONS LATEST
UPDATE THIS YEAR JUST RELEASED
The NYC NYCHA Maintenance Worker Examination is a
civil service assessment designed to evaluate candidates'
ability to perform routine building maintenance, repairs,
inspections, safety procedures, and basic trade-related
tasks required in public housing developments. The
examination focuses on practical knowledge used daily by
maintenance workers, including plumbing, electrical
systems, carpentry, heating, tools, workplace safety,
building materials, work orders, and problem-solving in
residential buildings. Candidates are expected to
demonstrate safe work practices, recognize hazardous
conditions, and perform basic maintenance duties
efficiently.
Exam Coverage
Building maintenance fundamentals – identifying defects
and performing routine repairs.
, Tool identification and proper usage – selecting
appropriate tools for maintenance tasks.
Plumbing systems – leaks, fixtures, drains, traps,
valves, and water supply issues.
Electrical systems – outlets, switches, breakers,
lighting, and electrical safety.
Carpentry repairs – doors, windows, locks, flooring,
and hardware maintenance.
Heating and ventilation systems – recognizing
common operating problems.
Masonry and wall repairs – patching, repairing, and
maintaining surfaces.
Workplace safety – ladder safety, PPE, hazard
recognition, and accident prevention.
Fire safety – extinguisher selection, evacuation
procedures, and fire hazards.
Preventive maintenance – inspections and routine
servicing to prevent failures.
Work orders and recordkeeping – documenting repairs
and observations.
Apartment inspections – identifying unsafe or
defective conditions.
, Hazardous materials awareness – lead, asbestos, mold,
and contamination concerns.
Customer service and communication – interacting
professionally with residents.
Emergency response – floods, power outages, broken
pipes, and safety incidents.)
1.
A resident reports water continuously running inside a
toilet tank after flushing, causing excessive water usage
throughout the day. What should be inspected first?
A. Window sash
B. Toilet flapper assembly
C. Door hinge
D. Furnace filter
Answer: B
Rationale: A faulty flapper commonly causes continuous
water flow from the tank into the bowl.
2.
While replacing a ceiling light fixture, which action should
always occur before disconnecting electrical wiring?
, A. Open windows
B. Wear rubber boots only
C. Shut off electrical power at the source
D. Replace the bulb first
Answer: C
Rationale: De-energizing the circuit prevents electrical
shock and injury.
3.
A maintenance worker notices a ladder base positioned too
close to a wall. What is the safest correction?
A. Increase ladder height only
B. Move ladder farther from wall using proper ratio
C. Remove ladder feet
D. Lean ladder against a window
Answer: B
Rationale: Proper ladder angle improves stability and
reduces fall hazards.
4.
Which tool is most appropriate for tightening a loose hex-
head bolt on a door closer assembly?
