CPHQ EXAM (FORM A) QUESTIONS WITH
CORRECT ANSWERS 2026-2027
Which of the following are the first steps when preparing for an initial accrediation or certification surv
ey of an organization - CORRECT ANSWER -A. review the standards and determine readiness
B. appoint a survey coordinator
C. Hire a consultant
D. Assess staff knowledge
Healthcare leaders are confronted with the challenge of increasing quality while reducing costs. Which
of the following approaches best advances improvement efforts? - CORRECT ANSWER -
A. support activities that improve outcomes and reduce variation
B. Incorporate customer satisfaction results into quality initiatives
C. Increase charges and decrease costs
D. Develop new services to increase revenues
A federally certified EHR with the capacity for e-
prescribing, electronic exchange of health information, and submission of healthcare quality measures
meets: - CORRECT ANSWER -A. bar-code technology spedifications
B. computer-based monitoring specifications
C. meaningful use requirements
D. health privacy requirements
In the quality improvement process, performing a cost-benefit analysis is most useful in -
CORRECT ANSWER -A. checking performance
B. analyzing process problems
C. designing solutions and controls
D. implementing solutions and controls
The quality improvement director is responsible for coordination of accreditation survey activities. Res
ponsibilities will most likely include: - CORRECT ANSWER -A. facilitating self-
assessments of compliance with standards, communicating new requirements to pertinent parties and
distributing the agenda for the survey
, B. educating staff to all standards, writing the survey report and completing the survey application
C. developing a protocol for a mock survey, conducting unannounced surveys and challenging the surv
ey report
D. preparing for unannounced surveys, disseminating the survey report and developing new standards
Which of the following is the most effective way to integrate performance improvement concepts thro
ughout the organization? - CORRECT ANSWER -A. quarterly newsletters
B. monthly lectures
C. quality teams
D. continuous monitoring
A healthcare quality professional wants to measure the success of a corrective action plan with a 95%
confidence level. The average daily census at the quality professional's organization is 1,000 patients. T
he best sampling technique for this study is to review: - CORRECT ANSWER -
A. all of the discharge records for the past quarter
B. all active records on one day of the past month
C. 30% of records based on preliminary compliance review
D. the number of records needed using a statistical method
Which of the following should a Quality Council provide to best ensure success of performance improv
ement teams? - CORRECT ANSWER -A. facilitator and recorder
B. empowerment and training
C. indicators and a data analyst
D. standards and procedures
Which of the following elements must be present in order to evaluate the effectiveness of a healthcare
organization's quality improvement program? - CORRECT ANSWER -A. quantifiable objectives
B. support from the medical staff
C. well-defined organizational structure
D. integrated data collection
CORRECT ANSWERS 2026-2027
Which of the following are the first steps when preparing for an initial accrediation or certification surv
ey of an organization - CORRECT ANSWER -A. review the standards and determine readiness
B. appoint a survey coordinator
C. Hire a consultant
D. Assess staff knowledge
Healthcare leaders are confronted with the challenge of increasing quality while reducing costs. Which
of the following approaches best advances improvement efforts? - CORRECT ANSWER -
A. support activities that improve outcomes and reduce variation
B. Incorporate customer satisfaction results into quality initiatives
C. Increase charges and decrease costs
D. Develop new services to increase revenues
A federally certified EHR with the capacity for e-
prescribing, electronic exchange of health information, and submission of healthcare quality measures
meets: - CORRECT ANSWER -A. bar-code technology spedifications
B. computer-based monitoring specifications
C. meaningful use requirements
D. health privacy requirements
In the quality improvement process, performing a cost-benefit analysis is most useful in -
CORRECT ANSWER -A. checking performance
B. analyzing process problems
C. designing solutions and controls
D. implementing solutions and controls
The quality improvement director is responsible for coordination of accreditation survey activities. Res
ponsibilities will most likely include: - CORRECT ANSWER -A. facilitating self-
assessments of compliance with standards, communicating new requirements to pertinent parties and
distributing the agenda for the survey
, B. educating staff to all standards, writing the survey report and completing the survey application
C. developing a protocol for a mock survey, conducting unannounced surveys and challenging the surv
ey report
D. preparing for unannounced surveys, disseminating the survey report and developing new standards
Which of the following is the most effective way to integrate performance improvement concepts thro
ughout the organization? - CORRECT ANSWER -A. quarterly newsletters
B. monthly lectures
C. quality teams
D. continuous monitoring
A healthcare quality professional wants to measure the success of a corrective action plan with a 95%
confidence level. The average daily census at the quality professional's organization is 1,000 patients. T
he best sampling technique for this study is to review: - CORRECT ANSWER -
A. all of the discharge records for the past quarter
B. all active records on one day of the past month
C. 30% of records based on preliminary compliance review
D. the number of records needed using a statistical method
Which of the following should a Quality Council provide to best ensure success of performance improv
ement teams? - CORRECT ANSWER -A. facilitator and recorder
B. empowerment and training
C. indicators and a data analyst
D. standards and procedures
Which of the following elements must be present in order to evaluate the effectiveness of a healthcare
organization's quality improvement program? - CORRECT ANSWER -A. quantifiable objectives
B. support from the medical staff
C. well-defined organizational structure
D. integrated data collection
