CPHQ CERTIFICATION QUESTIONS WITH
CORRECT ANSWERS 2026-2027
Triple Aim - CORRECT ANSWER -1. Ensure quality of care for individual
2 Improve health of the population
3. Control costs
Critical components of a leadership team - CORRECT ANSWER -
Understand the concepts of organizations as complex systems, culture, strategic planning, change, inno
vation and creativity
IOM definition of healthcare quality - CORRECT ANSWER -
The degree to which health services for individuals and populations increase the likelihood of desired
health outcomes and are consistent with current professional knowledge
Quality Management definition - CORRECT ANSWER -
A strategic, integrated management system, which involves all managers and employees and uses quan
titative methods to continuously improve an organization's processes to meet and exceed customer ne
eds, wants and expectations
IOMs 6 aims for healthcare improvement - CORRECT ANSWER -Safety
Effectiveness (avoid overuse and underuse)
Patient-centeredness - ensure patient values guide all clinical decisions
Timeliness - reduce waits and sometimes harmful delays
Efficiency - avoiding waste
Equity -
providing care that does not vary in quality with respect to personal characterisitics, ethnicity, geograp
hic location or socioeconomic status
system definition - CORRECT ANSWER -
A regularly interacting or independent group of items forming a unified whole
,Benefits of system thinking - CORRECT ANSWER -
Aiding in identifying and understanding the big picture
Facilitating the identification of major components
Identifying important relationships and providing proper perspective
Avoiding excessive attention to a single part
Allowing for a broad-scope solution
Fostering integration
Providing a basis for redesign
Healthcare organizations are ... - CORRECT ANSWER -Complex Adaptive Systems (CASs)
Making change in one process or dept naturally requires changes in other processes, functions and de
pts. Effectiveness is dependent on alignment of parts of the system.
InterRelationships (between individuals is a critical component of the model)
Not linear
Characteristics of leaders in CASs - CORRECT ANSWER -Value persons and relationships
Use loose coupling
Complicate or link
Diversify
Make sense
,Think about the future
Are collaborative
Listen and learn
Are adaptable
Offer alternatives
Characteristics of Leaders in CASs - CORRECT ANSWER -Value persons and relationships
Use loose coupling
Complicate or link
Diversify
Make sense
Think about the future
Are collaborative
Listen and learn
Are adaptable
Offer alternatives
Characteristics of Leaders in traditional systems - CORRECT ANSWER -Value positions
Use tight structuring
Simplify
Socialize
Make decisions
Do planning based on forecasting
Are controlling, in charge
Know
Are self-preserving
Repeat the past
True or False
, The HCQP assists organization leaders and employees in understanding the principles and common fra
meworks for healthcare quality strategies. - CORRECT ANSWER -True
Which evidence based framework model for studying systems is best? - CORRECT ANSWER -
Donabedian
Baldrige Performance Excellence
Any, as long as the manager uses it to properly recognize, understand and anticipate how the parts of
the system interact as a whole
Who is the founder of the quality assurance field and the first to describe an approach to assessing qu
ality through a systems framework? - CORRECT ANSWER -Avedis Donabedian
Donabedian's framework - CORRECT ANSWER -
Focus on structures (resources available for care delivery) processes (involves the care, how diagnoses
and treated) and outcomes (results of the care, increased satisfaction, decreased morbidity, improved
QOL) for patient care evaluation
Limitations of the Donabedian framework - CORRECT ANSWER -
Very basic and does not sufficiently describe interrelationships
What is a required component of quality performance? - CORRECT ANSWER -Interrelationships
Baldrige Performance Excellence Framework - CORRECT ANSWER -
Displays principles of quality management and shows interrelationships among factors relating to struc
ture, process and outcome
6 elements of Baldrige Performance Excellence Framework - CORRECT ANSWER -
Important connection between Leadership and Results
Leadership triad: leadership, strategic planning and customer focus
Results triad: results, workforce focus and operations focus
CORRECT ANSWERS 2026-2027
Triple Aim - CORRECT ANSWER -1. Ensure quality of care for individual
2 Improve health of the population
3. Control costs
Critical components of a leadership team - CORRECT ANSWER -
Understand the concepts of organizations as complex systems, culture, strategic planning, change, inno
vation and creativity
IOM definition of healthcare quality - CORRECT ANSWER -
The degree to which health services for individuals and populations increase the likelihood of desired
health outcomes and are consistent with current professional knowledge
Quality Management definition - CORRECT ANSWER -
A strategic, integrated management system, which involves all managers and employees and uses quan
titative methods to continuously improve an organization's processes to meet and exceed customer ne
eds, wants and expectations
IOMs 6 aims for healthcare improvement - CORRECT ANSWER -Safety
Effectiveness (avoid overuse and underuse)
Patient-centeredness - ensure patient values guide all clinical decisions
Timeliness - reduce waits and sometimes harmful delays
Efficiency - avoiding waste
Equity -
providing care that does not vary in quality with respect to personal characterisitics, ethnicity, geograp
hic location or socioeconomic status
system definition - CORRECT ANSWER -
A regularly interacting or independent group of items forming a unified whole
,Benefits of system thinking - CORRECT ANSWER -
Aiding in identifying and understanding the big picture
Facilitating the identification of major components
Identifying important relationships and providing proper perspective
Avoiding excessive attention to a single part
Allowing for a broad-scope solution
Fostering integration
Providing a basis for redesign
Healthcare organizations are ... - CORRECT ANSWER -Complex Adaptive Systems (CASs)
Making change in one process or dept naturally requires changes in other processes, functions and de
pts. Effectiveness is dependent on alignment of parts of the system.
InterRelationships (between individuals is a critical component of the model)
Not linear
Characteristics of leaders in CASs - CORRECT ANSWER -Value persons and relationships
Use loose coupling
Complicate or link
Diversify
Make sense
,Think about the future
Are collaborative
Listen and learn
Are adaptable
Offer alternatives
Characteristics of Leaders in CASs - CORRECT ANSWER -Value persons and relationships
Use loose coupling
Complicate or link
Diversify
Make sense
Think about the future
Are collaborative
Listen and learn
Are adaptable
Offer alternatives
Characteristics of Leaders in traditional systems - CORRECT ANSWER -Value positions
Use tight structuring
Simplify
Socialize
Make decisions
Do planning based on forecasting
Are controlling, in charge
Know
Are self-preserving
Repeat the past
True or False
, The HCQP assists organization leaders and employees in understanding the principles and common fra
meworks for healthcare quality strategies. - CORRECT ANSWER -True
Which evidence based framework model for studying systems is best? - CORRECT ANSWER -
Donabedian
Baldrige Performance Excellence
Any, as long as the manager uses it to properly recognize, understand and anticipate how the parts of
the system interact as a whole
Who is the founder of the quality assurance field and the first to describe an approach to assessing qu
ality through a systems framework? - CORRECT ANSWER -Avedis Donabedian
Donabedian's framework - CORRECT ANSWER -
Focus on structures (resources available for care delivery) processes (involves the care, how diagnoses
and treated) and outcomes (results of the care, increased satisfaction, decreased morbidity, improved
QOL) for patient care evaluation
Limitations of the Donabedian framework - CORRECT ANSWER -
Very basic and does not sufficiently describe interrelationships
What is a required component of quality performance? - CORRECT ANSWER -Interrelationships
Baldrige Performance Excellence Framework - CORRECT ANSWER -
Displays principles of quality management and shows interrelationships among factors relating to struc
ture, process and outcome
6 elements of Baldrige Performance Excellence Framework - CORRECT ANSWER -
Important connection between Leadership and Results
Leadership triad: leadership, strategic planning and customer focus
Results triad: results, workforce focus and operations focus
