WGU C200 Task 2 – Leadership Practices and
Organizational Culture Analysis | Verified study
with complete solutions | 2026 Updates | 100%
correct
A. Description
Bender’s is a specialty retail chain that has its primary location in malls in the United
States. The objectives of the organization are to maximize profits, stay relevant in the
ever-changing pop culture scene, and drive customer engagement. Bender’s originated as
a small mail order novelty company, due to the success of that the company started to
expand and opened its first brick and mortar location at the Cherry Hill Mall in Cherry
Hill, New Jersey in 1963. After that first location was successful the business just kept
growing to what it is today, which is 670 stores across the United States and Canada.
Upon looking at the brand's website, they don’t have a vision or mission statement, so
anything that I say would be speculative.
A1. Leadership Practices
The leadership practices of the store manager will be the focus of this section. The first
leadership practice that was used fairly often was one-on-one meetings weekly, where the
associates would be told whether they were meeting their personal attachment goals.
Attachments are items that can be sold along with something else, for example, an
attachment for lava lamps is light bulbs. The second leadership practice that was used
often was indirect communication. Employees were sometimes expected to guess what
she wanted them to do and to figure out whether her mood was good, so they could ask
for clarification on tasks. The third leadership practice used was accountability. The store
, manager would often not hold herself accountable for her actions, but would hold
employees accountable for the actions of others. This looked like asking employees about
their coworkers' work or having them pick up tasks that were not their responsibility.
A2. Organizational Culture
Organizational Culture Analysis | Verified study
with complete solutions | 2026 Updates | 100%
correct
A. Description
Bender’s is a specialty retail chain that has its primary location in malls in the United
States. The objectives of the organization are to maximize profits, stay relevant in the
ever-changing pop culture scene, and drive customer engagement. Bender’s originated as
a small mail order novelty company, due to the success of that the company started to
expand and opened its first brick and mortar location at the Cherry Hill Mall in Cherry
Hill, New Jersey in 1963. After that first location was successful the business just kept
growing to what it is today, which is 670 stores across the United States and Canada.
Upon looking at the brand's website, they don’t have a vision or mission statement, so
anything that I say would be speculative.
A1. Leadership Practices
The leadership practices of the store manager will be the focus of this section. The first
leadership practice that was used fairly often was one-on-one meetings weekly, where the
associates would be told whether they were meeting their personal attachment goals.
Attachments are items that can be sold along with something else, for example, an
attachment for lava lamps is light bulbs. The second leadership practice that was used
often was indirect communication. Employees were sometimes expected to guess what
she wanted them to do and to figure out whether her mood was good, so they could ask
for clarification on tasks. The third leadership practice used was accountability. The store
, manager would often not hold herself accountable for her actions, but would hold
employees accountable for the actions of others. This looked like asking employees about
their coworkers' work or having them pick up tasks that were not their responsibility.
A2. Organizational Culture
