EXAM 2
(EVIDENCE-BASED DECISION MAKING
& PATIENT-CENTERED
CARE COORDINATION) Q&A WITH
RATIONALES
🔹 PART A: ADVANCED MCQs (1–20)
1. Which scenario BEST illustrates systems thinking in patient care coordination?
A. Addressing workflow issues in one department without considering others
B. Analyzing interdependencies between clinical, administrative, and IT processes
C. Delegating responsibility to a single staff member
D. Reducing reporting requirements
Answer: B
Rationale: Systems thinking considers organizational interconnections and outcomes.
2. Which approach MOST supports ethical stewardship in administrative
decision-making?
A. Maximizing cost savings only
, B. Balancing patient safety, staff workload, and long-term system sustainability
C. Ignoring staff input
D. Delegating all decisions to vendors
Answer: B
Rationale: Ethical stewardship integrates outcomes, staff, and resources.
3. Which metric MOST effectively demonstrates patient-centered technology
implementation success?
A. Patient portal adoption, satisfaction, and reduced errors
B. Number of IT tickets only
C. Staff overtime hours only
D. System uptime only
Answer: A
Rationale: Metrics should reflect patient engagement and care quality.
4. Which leadership action MOST reduces risk of workflow disruption when
implementing new technology?
A. Mandating immediate adoption
B. Phased implementation with training and feedback
C. Ignoring staff feedback
D. Limiting monitoring
Answer: B
Rationale: Gradual rollout minimizes errors and ensures staff buy-in.