TICO COMPREHENSIVE EXAM UPDATED QUESTIONS
AND ANSWERS SURE A+
✔✔Which of the following reasons can claims against the Compensation Fund for the
non-provision of travel services be made?
• the failure of an airline or cruise line end supplier
• travel services that the customer obtained with a voucher, certificate, coupon, or
similar document that the customer did not pay for.
• counseling fees paid to a travel agent
• travel services that were to be received as a prize, award, or goodwill gesture - ✔✔the
failure of an airline or cruise line end supplier
✔✔Peter purchases a round trip ticket through ABC Travel. On his date of travel, Peter
arrives at the airport and discovers that his flight will be delayed for a few hours due to
weather in his arriving city. Peter calls ABC Travel and the travel agent advises it is best
for him to wait until the weather clears as that will be the first available flight. What the
travel agent did was:
• correct, as per section 38 of the regulations
• incorrect, he should be compensated for the inconvenience
• incorrect, the agent should have offered a full refund
• correct however the agent should have offered a free upgrade - ✔✔correct, as per
section 38 of the regulations
✔✔What does TICO stand for?
• Travel Income Council of Ontario
• Travel Industry Act, 2002
• Travel Industry Council of Ontario
• Travel Industry Council of Ottawa - ✔✔Travel Industry Council of Ontario
✔✔Which of the following is NOT part of the Travel Industry Compensation Fund?
• contributions from registrants
• contributions from consumers
• recoveries of money paid from the Compensation Fund
• income earned on the money in the Compensation Fund - ✔✔contributions from
consumers
✔✔The Fund will NOT reimburse travel agents for which of the following claims:
• any commission and service charges owing
• the travel agent has refunded the customer
• provided alternative travel services
, • the travel agent has passed all or part of the customer's money to the travel
wholesaler, airline or cruise line - ✔✔any commission and service charges owing
✔✔A travel wholesaler can refuse to provide travel services if:
• the customer has not paid a travel agent for the travel services
• the travel wholesaler has given tickets (or other documents related to the travel
services) to the travel agent for distribution to the customer
• the travel agent has not yet paid the travel wholesaler for the travel services
• the travel agent has paid the travel wholesaler for the travel services - ✔✔the
customer has not paid a travel agent for the travel services
✔✔Can the Registrar act as a Director?
• yes, because the Registrar must be responsible for all decisions made
• yes, because the Registrar is also the Chair of the Board of Directors
• no, because the Director supervises the duties of the Registrar
• no, because the Registrar supervises the duties of the Director - ✔✔no, because the
Director supervises the duties of the Registrar
In representations is it required to show the price including GST/PST?No - ✔✔No, the
total amount to be paid for travel services
✔✔A regulation in support of an Act describes... - ✔✔How the rules will be enforced or
applied
✔✔A representation displayed on a billboard or bus board or any other medium with
time or space limitation is NOT required to include? - ✔✔Registrant's business name,
address and registration number
✔✔Contributions to the Compensation Fund by registrants must be made - ✔✔Twice a
year (at a six-month interval)
✔✔A client buys a vacation package from ABC Tours on May 1. The departure date is
June 15. ABC Tours pays the travel wholesaler on May 8. On which date must the
travel wholesaler produce the tickets, vouchers, itinerary, and other related documents
for the travel agent? - ✔✔June 1 (14 days before departure)
✔✔Define Travel Agent: - ✔✔A person who sells, to consumers, travel services
provided by another person
✔✔All newspaper advertisements must include the following information: - ✔✔Business
name, address, and TICO registration number
AND ANSWERS SURE A+
✔✔Which of the following reasons can claims against the Compensation Fund for the
non-provision of travel services be made?
• the failure of an airline or cruise line end supplier
• travel services that the customer obtained with a voucher, certificate, coupon, or
similar document that the customer did not pay for.
• counseling fees paid to a travel agent
• travel services that were to be received as a prize, award, or goodwill gesture - ✔✔the
failure of an airline or cruise line end supplier
✔✔Peter purchases a round trip ticket through ABC Travel. On his date of travel, Peter
arrives at the airport and discovers that his flight will be delayed for a few hours due to
weather in his arriving city. Peter calls ABC Travel and the travel agent advises it is best
for him to wait until the weather clears as that will be the first available flight. What the
travel agent did was:
• correct, as per section 38 of the regulations
• incorrect, he should be compensated for the inconvenience
• incorrect, the agent should have offered a full refund
• correct however the agent should have offered a free upgrade - ✔✔correct, as per
section 38 of the regulations
✔✔What does TICO stand for?
• Travel Income Council of Ontario
• Travel Industry Act, 2002
• Travel Industry Council of Ontario
• Travel Industry Council of Ottawa - ✔✔Travel Industry Council of Ontario
✔✔Which of the following is NOT part of the Travel Industry Compensation Fund?
• contributions from registrants
• contributions from consumers
• recoveries of money paid from the Compensation Fund
• income earned on the money in the Compensation Fund - ✔✔contributions from
consumers
✔✔The Fund will NOT reimburse travel agents for which of the following claims:
• any commission and service charges owing
• the travel agent has refunded the customer
• provided alternative travel services
, • the travel agent has passed all or part of the customer's money to the travel
wholesaler, airline or cruise line - ✔✔any commission and service charges owing
✔✔A travel wholesaler can refuse to provide travel services if:
• the customer has not paid a travel agent for the travel services
• the travel wholesaler has given tickets (or other documents related to the travel
services) to the travel agent for distribution to the customer
• the travel agent has not yet paid the travel wholesaler for the travel services
• the travel agent has paid the travel wholesaler for the travel services - ✔✔the
customer has not paid a travel agent for the travel services
✔✔Can the Registrar act as a Director?
• yes, because the Registrar must be responsible for all decisions made
• yes, because the Registrar is also the Chair of the Board of Directors
• no, because the Director supervises the duties of the Registrar
• no, because the Registrar supervises the duties of the Director - ✔✔no, because the
Director supervises the duties of the Registrar
In representations is it required to show the price including GST/PST?No - ✔✔No, the
total amount to be paid for travel services
✔✔A regulation in support of an Act describes... - ✔✔How the rules will be enforced or
applied
✔✔A representation displayed on a billboard or bus board or any other medium with
time or space limitation is NOT required to include? - ✔✔Registrant's business name,
address and registration number
✔✔Contributions to the Compensation Fund by registrants must be made - ✔✔Twice a
year (at a six-month interval)
✔✔A client buys a vacation package from ABC Tours on May 1. The departure date is
June 15. ABC Tours pays the travel wholesaler on May 8. On which date must the
travel wholesaler produce the tickets, vouchers, itinerary, and other related documents
for the travel agent? - ✔✔June 1 (14 days before departure)
✔✔Define Travel Agent: - ✔✔A person who sells, to consumers, travel services
provided by another person
✔✔All newspaper advertisements must include the following information: - ✔✔Business
name, address, and TICO registration number
