TICO LATEST EVALUATION EXAM QUESTIONS AND
ANSWERS SURE A+
✔✔When a travel agent publishes a price in a tour brochure or
similar representation, Ontario Regulation 26/05 demands
that he or she show
a. Provincial Sales Tax (PST)
b. Goods and Services Tax (GST)
c. Harmonized Sales Tax (HST)
d. All taxes except PST, GST and HST - ✔✔d. All taxes except PST, GST and HST
✔✔The statement included on the customer's invoice says that
price increases are permitted. The customer will have to pay more if the price is
increased by
a. 7% after the customer has paid in full
b. 5% before the customer has paid in full
c. 10% before the customer has paid in full
d. 8% before the customer has paid in full - ✔✔b. 5% before the customer has paid in
full
✔✔Joe Smith purchases travel services from ABC agency, which includes a scheduled
flight. Joe may be entitled to a full immediate refund or comparable alternative travel
services if the scheduled flight is delayed by
a. 12 hours
b. 25 hours because of a severe snow storm
c. 25 hours
d. 12 hours because of safety considerations - ✔✔c. 25 hours
✔✔Whose responsibility is it to check that a client's accommodation is going to be in the
same condition as when it was described to the client at the time of purchase?
a. client
b. Registrar
c. registrant
d. hotel supplying the accommodation - ✔✔c. registrant
✔✔Which item takes precedence over other claims on the
Travel Industry Compensation Fund? Payments for
a. immediate departure
b. trip interruption
c. trip completion
d. a major event - ✔✔c. trip completion
✔✔Joe Smith purchases a package tour from ABC agency that
includes a return economy flight. The airline end supplier
, becomes bankrupt during Joe's trip and he is stranded at the destination. He purchases
a business class flight home and then makes a claim on the Compensation Fund for his
trip completion expenses. Will his trip completion expense claim be successful?
a. yes, because he was forced to make his own arrangements to get home as the
Director did not direct payments for trip completion
b. no, because trip completion expense claims may only be
made when a trip cannot be completed because travel
services were not provided as a result of the failure of a
registrant
c. yes, because the Fund is primarily concerned with "trip
completion" and getting stranded Ontarians home
d. no, because he purchased a business class flight and he had to obtain services
comparable to those originally purchased (i.e. an economy fligh - ✔✔b. no, because trip
completion expense claims may only be made when a trip cannot be completed
because travel services were not provided as a result of the failure of a registrant
✔✔A consumer who wishes to make a standard claim on the
Compensation Fund for travel services paid for but not
provided must do so
a. any time; there is no limitation
b. immediately
c. within three months of the registrant's or end supplier's
failure
d. within six months of the registrant's or end supplier's failure - ✔✔d. within six months
of the registrant's or end supplier's failure
✔✔According to the Travel Industry Act, 2002, which of the following must be compliant
with the Education Standards in a travel agency?
a. all staff no matter what their role is in the agency
b. all staff providing information about travel services to the public
c. only the owner of the agency
d. only the owner and the supervisor/manager of the agency - ✔✔b. all staff providing
information about travel services to the public
✔✔What is the maximum penalty for a corporation that
commits an offence under the Travel Industry Act, 2002?
a. $250,000
b. $50,000
c. two years less a day in prison
d. $50,000 and two years less a day in prison - ✔✔a. $250,000
✔✔Which of the following must register under the Travel Industry Act, 2002?
a. an end supplier
b. a travel agency in North Bay
c. a travel agency in Saskatoon
ANSWERS SURE A+
✔✔When a travel agent publishes a price in a tour brochure or
similar representation, Ontario Regulation 26/05 demands
that he or she show
a. Provincial Sales Tax (PST)
b. Goods and Services Tax (GST)
c. Harmonized Sales Tax (HST)
d. All taxes except PST, GST and HST - ✔✔d. All taxes except PST, GST and HST
✔✔The statement included on the customer's invoice says that
price increases are permitted. The customer will have to pay more if the price is
increased by
a. 7% after the customer has paid in full
b. 5% before the customer has paid in full
c. 10% before the customer has paid in full
d. 8% before the customer has paid in full - ✔✔b. 5% before the customer has paid in
full
✔✔Joe Smith purchases travel services from ABC agency, which includes a scheduled
flight. Joe may be entitled to a full immediate refund or comparable alternative travel
services if the scheduled flight is delayed by
a. 12 hours
b. 25 hours because of a severe snow storm
c. 25 hours
d. 12 hours because of safety considerations - ✔✔c. 25 hours
✔✔Whose responsibility is it to check that a client's accommodation is going to be in the
same condition as when it was described to the client at the time of purchase?
a. client
b. Registrar
c. registrant
d. hotel supplying the accommodation - ✔✔c. registrant
✔✔Which item takes precedence over other claims on the
Travel Industry Compensation Fund? Payments for
a. immediate departure
b. trip interruption
c. trip completion
d. a major event - ✔✔c. trip completion
✔✔Joe Smith purchases a package tour from ABC agency that
includes a return economy flight. The airline end supplier
, becomes bankrupt during Joe's trip and he is stranded at the destination. He purchases
a business class flight home and then makes a claim on the Compensation Fund for his
trip completion expenses. Will his trip completion expense claim be successful?
a. yes, because he was forced to make his own arrangements to get home as the
Director did not direct payments for trip completion
b. no, because trip completion expense claims may only be
made when a trip cannot be completed because travel
services were not provided as a result of the failure of a
registrant
c. yes, because the Fund is primarily concerned with "trip
completion" and getting stranded Ontarians home
d. no, because he purchased a business class flight and he had to obtain services
comparable to those originally purchased (i.e. an economy fligh - ✔✔b. no, because trip
completion expense claims may only be made when a trip cannot be completed
because travel services were not provided as a result of the failure of a registrant
✔✔A consumer who wishes to make a standard claim on the
Compensation Fund for travel services paid for but not
provided must do so
a. any time; there is no limitation
b. immediately
c. within three months of the registrant's or end supplier's
failure
d. within six months of the registrant's or end supplier's failure - ✔✔d. within six months
of the registrant's or end supplier's failure
✔✔According to the Travel Industry Act, 2002, which of the following must be compliant
with the Education Standards in a travel agency?
a. all staff no matter what their role is in the agency
b. all staff providing information about travel services to the public
c. only the owner of the agency
d. only the owner and the supervisor/manager of the agency - ✔✔b. all staff providing
information about travel services to the public
✔✔What is the maximum penalty for a corporation that
commits an offence under the Travel Industry Act, 2002?
a. $250,000
b. $50,000
c. two years less a day in prison
d. $50,000 and two years less a day in prison - ✔✔a. $250,000
✔✔Which of the following must register under the Travel Industry Act, 2002?
a. an end supplier
b. a travel agency in North Bay
c. a travel agency in Saskatoon
