TICO ACTUAL EXAMS TEST QUESTIONS AND ANSWERS
SURE A+
✔✔Which one of the following complaints would NOT be heard by the Complaints
Committee of TICO?
a. a registrant feels that he is being unfairly targeted for TICO inspections
b. a registrant wishes to dispute a Notice of Proposal to Revoke Registration
c. a consumer is unhappy with the action that TICO took against a registrant
d. a registrant is dissatisfied with the services provided by TICO staff - ✔✔b. a registrant
wishes to dispute a Notice of Proposal to Revoke Registration
✔✔If a person refuses to comply with the Travel Industry Act,
2002 or Ontario Regulation 26/05, TICO can take a
number of actions to correct the situation. Which of the
following would TICO NOT be able to do?
a. apply to the Superior Court of Justice for an order
directing the person to comply
b. begin an investigation
c. obtain and execute a search warrant
d. conduct a surprise raid on the person's home between 10:00 p.m. and 2:00 a.m. -
✔✔d. conduct a surprise raid on the person's home between 10:00 p.m. and 2:00 a.m.
✔✔Individuals convicted of an offence may face
a. a fine of up to $50,000
b. imprisonment for a term of up to two years less a day
c. both a fine of up to $50,000 and imprisonment for a term of up to two years less a
day
d. both a fine of up to $250,000 and imprisonment for
a term of up to two years less a day - ✔✔c. both a fine of up to $50,000 and
imprisonment for a term of up to two years less a day
✔✔Restitution refers to
a. a duty
b. a tax
c. compensation
d. court fines - ✔✔c. compensation
✔✔The phrase "to promote a fair and informed marketplace where consumers can be
confident in their travel purchases" is the
a. mission statement of the Ministry of Consumer Services
b. mission statement of TICO
c. vision statement of TICO
d. purpose of the Travel Industry Act, 2002 - ✔✔b. mission statement of TICO
✔✔The administration of the Travel Industry Act, 2002 was delegated to TICO by the
, a. federal government
b. travel industry
c. Ministry of Consumer and Corporate Affairs
d. Ontario provincial government - ✔✔d. Ontario provincial government
✔✔TICO works with which three groups to carry out its mandate?
a. consumers, travel retailers, the federal government
b. travel retailers, travel wholesalers, consumers
c. the travel industry, the provincial government, consumers
d. suppliers, travel agents, consumers - ✔✔c. the travel industry, the provincial
government, consumers
✔✔The best description of Ontario's Travel Industry Act, 2002 is that it
a. outlines the rights of consumers
b. sets down the rules under which travel retailers and travel wholesalers must operate
in Ontario
c. goes into detail to explain the content of the related regulations
d. provides guidelines to travel retailers and travel wholesalers about what must be
included in vacation packages - ✔✔b. sets down the rules under which travel retailers
and travel wholesalers must operate in Ontario
✔✔TICO lays charges after discovering that a man has been selling travel services
without being a registrant or an employee in a registrant's agency or office. When the
man sees his name in the newspaper, he threatens to take legal action against TICO for
violating his privacy. He will lose
the case because
a. Ontario Regulation 26/05 provides that TICO's Registrar must make these details
available to the public
b. the Ministry of Consumer Services lays charges against illegal sellers of travel, not
TICO
c. no law says a person has to be registered to sell travel services in Ontario
d. Ontario Regulation 26/05 specifically states that no one can take legal action against
TICO - ✔✔a. Ontario Regulation 26/05 provides that TICO's Registrar must make these
details available to the public
✔✔Who is the Statutory Director appointed by?
a. the Registrar
b. the Minister
c. the TICO Board of Directors
d. the Premier - ✔✔c. the TICO Board of Directors
✔✔Before counselling or advising a client, a travel agent must
a. inform the client of any counselling fee charged
b. show a picture of the travel service being sold
c. advise the client of the need for a passport or visa
SURE A+
✔✔Which one of the following complaints would NOT be heard by the Complaints
Committee of TICO?
a. a registrant feels that he is being unfairly targeted for TICO inspections
b. a registrant wishes to dispute a Notice of Proposal to Revoke Registration
c. a consumer is unhappy with the action that TICO took against a registrant
d. a registrant is dissatisfied with the services provided by TICO staff - ✔✔b. a registrant
wishes to dispute a Notice of Proposal to Revoke Registration
✔✔If a person refuses to comply with the Travel Industry Act,
2002 or Ontario Regulation 26/05, TICO can take a
number of actions to correct the situation. Which of the
following would TICO NOT be able to do?
a. apply to the Superior Court of Justice for an order
directing the person to comply
b. begin an investigation
c. obtain and execute a search warrant
d. conduct a surprise raid on the person's home between 10:00 p.m. and 2:00 a.m. -
✔✔d. conduct a surprise raid on the person's home between 10:00 p.m. and 2:00 a.m.
✔✔Individuals convicted of an offence may face
a. a fine of up to $50,000
b. imprisonment for a term of up to two years less a day
c. both a fine of up to $50,000 and imprisonment for a term of up to two years less a
day
d. both a fine of up to $250,000 and imprisonment for
a term of up to two years less a day - ✔✔c. both a fine of up to $50,000 and
imprisonment for a term of up to two years less a day
✔✔Restitution refers to
a. a duty
b. a tax
c. compensation
d. court fines - ✔✔c. compensation
✔✔The phrase "to promote a fair and informed marketplace where consumers can be
confident in their travel purchases" is the
a. mission statement of the Ministry of Consumer Services
b. mission statement of TICO
c. vision statement of TICO
d. purpose of the Travel Industry Act, 2002 - ✔✔b. mission statement of TICO
✔✔The administration of the Travel Industry Act, 2002 was delegated to TICO by the
, a. federal government
b. travel industry
c. Ministry of Consumer and Corporate Affairs
d. Ontario provincial government - ✔✔d. Ontario provincial government
✔✔TICO works with which three groups to carry out its mandate?
a. consumers, travel retailers, the federal government
b. travel retailers, travel wholesalers, consumers
c. the travel industry, the provincial government, consumers
d. suppliers, travel agents, consumers - ✔✔c. the travel industry, the provincial
government, consumers
✔✔The best description of Ontario's Travel Industry Act, 2002 is that it
a. outlines the rights of consumers
b. sets down the rules under which travel retailers and travel wholesalers must operate
in Ontario
c. goes into detail to explain the content of the related regulations
d. provides guidelines to travel retailers and travel wholesalers about what must be
included in vacation packages - ✔✔b. sets down the rules under which travel retailers
and travel wholesalers must operate in Ontario
✔✔TICO lays charges after discovering that a man has been selling travel services
without being a registrant or an employee in a registrant's agency or office. When the
man sees his name in the newspaper, he threatens to take legal action against TICO for
violating his privacy. He will lose
the case because
a. Ontario Regulation 26/05 provides that TICO's Registrar must make these details
available to the public
b. the Ministry of Consumer Services lays charges against illegal sellers of travel, not
TICO
c. no law says a person has to be registered to sell travel services in Ontario
d. Ontario Regulation 26/05 specifically states that no one can take legal action against
TICO - ✔✔a. Ontario Regulation 26/05 provides that TICO's Registrar must make these
details available to the public
✔✔Who is the Statutory Director appointed by?
a. the Registrar
b. the Minister
c. the TICO Board of Directors
d. the Premier - ✔✔c. the TICO Board of Directors
✔✔Before counselling or advising a client, a travel agent must
a. inform the client of any counselling fee charged
b. show a picture of the travel service being sold
c. advise the client of the need for a passport or visa
