TICO EXAMS TEST PAPER UPDATED QUESTIONS AND
ANSWERS SURE A+
✔✔Betsy, the travel agent, concludes the sale with the clients and tells them to go to
the Canadian Foreign Affairs website to find out what documents they need. She thinks
that Canadians may need a visa for the chosen destination, but she does not have the
website on hand. Betsy's advice is
a. sufficient because a travel agent need only advise clients where to find information
on travel documentation
b. insufficient because a travel agent must advise clients about the specific travel
documents needed
c. sufficient because the clients chose the destination, so it is up to them to research
the details
d. insufficient because the travel agent must provide the clients with a website address
if she does not have specific information about travel documentation on hand - ✔✔b.
insufficient because a travel agent must advise clients about the specific travel
documents needed
✔✔A client buys a vacation package from ABC Tours on May 1. The departure date is
June 15. ABC Tours pays the travel wholesaler on May 8. On which date must the
travel wholesaler produce the tickets, vouchers, itinerary, and other related documents
for the travel agent?
a. June 1 (14 days before departure)
b. May 24 (21 days before departure)
c. June 8 (7 days before departure)
d. May 22 (14 days after payment is received) - ✔✔a. June 1 (14 days before
departure)
✔✔Which one of the following circumstances would NOT result in the travel agent
having to offer the client a full refund or comparable alternative travel services?
a. where a contract permits a price increase, the cumulative increase is more than 7%
of the total price (excluding increases caused by an increase in the PST, GST or HST)
b. where the scheduled departure of any transportation is delayed or advanced by 12
hours or less
c. where the contract does not permit a price increase and the total price of the travel
services is increased, whatever the amount or reason
d. where a different cruise ship has been substituted - ✔✔b. where the scheduled
departure of any transportation is delayed or advanced by 12 hours or less
✔✔When a client is offered the choice of a refund or comparable alternative travel
services, the registrant is NOT required to
a. write to the Travel Industry Compensation Fund stating that no claim is pending
b. note the date on which the information was communicated to the client
c. note the method of communication used
, d. note the choice the client made - ✔✔a. write to the Travel Industry Compensation
Fund stating that no claim is pending
✔✔Which of the following is NOT part of the Travel Industry Compensation Fund?
a. contributions from registrants
b. contributions from consumers
c. recoveries of money paid from the Compensation Fund
d. income earned on the money in the Compensation Fund - ✔✔b. contributions from
consumers
✔✔Which of the following could a client claim from the Travel Industry Compensation
Fund?
a. counselling fees paid to a travel agent
b. taxes paid on the travel services
c. insurance premiums
d. travel services that were to be received as a prize - ✔✔b. taxes paid on the travel
services
✔✔A consumer makes a claim against the Travel Industry Compensation Fund and the
TICO Board accepts the claim. What is the maximum amount payable?
a. $5,000 per person
b. $5,000 per claim
c. depends on the cost, value, or quality of the travel services purchased
d. a calculation of $5 million evenly divided by the number of claims - ✔✔a. $5,000 per
person
✔✔Joe and Sally are originally from Sudbury, but now live in Windsor. They depart from
Toronto for a round-trip vacation package to Europe. When the supplier declares
bankruptcy, Joe and Sally are stranded overseas. Under the trip completion provision in
Ontario Regulation 26/05, where can Joe and Sally be returned, assuming that costs for
each destination are approximately the same?
a. Toronto
b. Toronto or Windsor
c. Windsor
d. Sudbury - ✔✔b. Toronto or Windsor
✔✔Joe Smith is a travel agent with ABC Travel. He went out of his way to ensure that
all the travel arrangements for Dorothy and David Black were "perfect." The couple paid
ABC Travel and then ABC Travel forwarded the funds to the travel wholesaler. When
the travel wholesaler declared bankruptcy and the Blacks' trip was ruined, Joe Smith
made a claim on the Travel Industry Compensation Fund for the $75.00 service fee he
charged as a destination specialist.
What will TICO do?
a. accept the claim because Joe dealt with the suppliers in good faith and the service
fee was
ANSWERS SURE A+
✔✔Betsy, the travel agent, concludes the sale with the clients and tells them to go to
the Canadian Foreign Affairs website to find out what documents they need. She thinks
that Canadians may need a visa for the chosen destination, but she does not have the
website on hand. Betsy's advice is
a. sufficient because a travel agent need only advise clients where to find information
on travel documentation
b. insufficient because a travel agent must advise clients about the specific travel
documents needed
c. sufficient because the clients chose the destination, so it is up to them to research
the details
d. insufficient because the travel agent must provide the clients with a website address
if she does not have specific information about travel documentation on hand - ✔✔b.
insufficient because a travel agent must advise clients about the specific travel
documents needed
✔✔A client buys a vacation package from ABC Tours on May 1. The departure date is
June 15. ABC Tours pays the travel wholesaler on May 8. On which date must the
travel wholesaler produce the tickets, vouchers, itinerary, and other related documents
for the travel agent?
a. June 1 (14 days before departure)
b. May 24 (21 days before departure)
c. June 8 (7 days before departure)
d. May 22 (14 days after payment is received) - ✔✔a. June 1 (14 days before
departure)
✔✔Which one of the following circumstances would NOT result in the travel agent
having to offer the client a full refund or comparable alternative travel services?
a. where a contract permits a price increase, the cumulative increase is more than 7%
of the total price (excluding increases caused by an increase in the PST, GST or HST)
b. where the scheduled departure of any transportation is delayed or advanced by 12
hours or less
c. where the contract does not permit a price increase and the total price of the travel
services is increased, whatever the amount or reason
d. where a different cruise ship has been substituted - ✔✔b. where the scheduled
departure of any transportation is delayed or advanced by 12 hours or less
✔✔When a client is offered the choice of a refund or comparable alternative travel
services, the registrant is NOT required to
a. write to the Travel Industry Compensation Fund stating that no claim is pending
b. note the date on which the information was communicated to the client
c. note the method of communication used
, d. note the choice the client made - ✔✔a. write to the Travel Industry Compensation
Fund stating that no claim is pending
✔✔Which of the following is NOT part of the Travel Industry Compensation Fund?
a. contributions from registrants
b. contributions from consumers
c. recoveries of money paid from the Compensation Fund
d. income earned on the money in the Compensation Fund - ✔✔b. contributions from
consumers
✔✔Which of the following could a client claim from the Travel Industry Compensation
Fund?
a. counselling fees paid to a travel agent
b. taxes paid on the travel services
c. insurance premiums
d. travel services that were to be received as a prize - ✔✔b. taxes paid on the travel
services
✔✔A consumer makes a claim against the Travel Industry Compensation Fund and the
TICO Board accepts the claim. What is the maximum amount payable?
a. $5,000 per person
b. $5,000 per claim
c. depends on the cost, value, or quality of the travel services purchased
d. a calculation of $5 million evenly divided by the number of claims - ✔✔a. $5,000 per
person
✔✔Joe and Sally are originally from Sudbury, but now live in Windsor. They depart from
Toronto for a round-trip vacation package to Europe. When the supplier declares
bankruptcy, Joe and Sally are stranded overseas. Under the trip completion provision in
Ontario Regulation 26/05, where can Joe and Sally be returned, assuming that costs for
each destination are approximately the same?
a. Toronto
b. Toronto or Windsor
c. Windsor
d. Sudbury - ✔✔b. Toronto or Windsor
✔✔Joe Smith is a travel agent with ABC Travel. He went out of his way to ensure that
all the travel arrangements for Dorothy and David Black were "perfect." The couple paid
ABC Travel and then ABC Travel forwarded the funds to the travel wholesaler. When
the travel wholesaler declared bankruptcy and the Blacks' trip was ruined, Joe Smith
made a claim on the Travel Industry Compensation Fund for the $75.00 service fee he
charged as a destination specialist.
What will TICO do?
a. accept the claim because Joe dealt with the suppliers in good faith and the service
fee was
