TICO STUDY EXAMS GUIDE QUESTIONS AND ANSWERS
SURE A+
✔✔TICO Lays Charges After Discovering That a Man Has Been Selling Travel Services
Without Being a Registrant or an Employee in a Registrant's Agency or Office. When
the Man Sees His Name in the Newspaper, He Threatens to Take Legal Action Against
TICO for Violating His Privacy. He Will Lose the Case Because - ✔✔Ontario Regulation
26/05 Provides That TICO's Registrar Must Make These Details Available to the Public
✔✔Who is the Statutory Director Appointed by? - ✔✔The TICO Board of Directors
✔✔Before Counselling or Advising a Client, a Travel Agent Must - ✔✔Inform the Client
of Any Counselling Fee Charged
✔✔In the Travel Industry Act, 2002, the Term 'Representation' Refers to -
✔✔Presentations of Any Type, Including Oral, Print, and Electronic
✔✔According to the Travel Industry Act, 2002, a Travel Agent Does NOT Have to
Inform a Client Before Booking - ✔✔That Some Days Can Be Cloudy, Even in a Sun
Destination
✔✔ABC Travel Puts an Advertisement in the Newspaper That Announces a Package
Holiday 'From $999 and Up.' TICO Would Not Consider This Acceptable Because -
✔✔The Regulation States That Consumers Must Know the Exact Cost of All the Travel
Services Provided
✔✔A Couple Gives Their Travel Agent a Deposit for a Package Tour. They Obtain a
Receipt from Her That Says, 'Balance of $500.00 Due on September 27, 2011.' The
Agent Has Also Added the Comment, 'As Discussed, Some Charges Are Non-
Refundable.' TICO Would View This Receipt As - ✔✔Inadequate Because, by Law, the
Travel Agent Must Identify Charges That Are Non-Refundable
✔✔Betsy, the Travel Agent, Concludes the Sale with the Clients and Tells Them to Go
to the Canadian Foreign Affairs Website to Find Out What Documents They Need. She
Thinks That Canadians May Need a Visa for the Chosen Destination, but She Does Not
Have the Website on Hand. Betsy's Advice Is - ✔✔Insufficient Because a Travel Agent
Must Advise Clients About the Specific Travel Documents Needed
✔✔A Client Buys a Vacation Package from ABC Tours on May 1. The Departure Date
Is June 15. ABC Tours Pays the Travel Wholesaler on May 8. On Which Date Must the
Travel Wholesaler Produce the Tickets, Vouchers, Itinerary, and Other Related
Documents for the Travel Agent? - ✔✔June 1 (14 Days Before Departure)
, ✔✔Which circumstance would NOT result in the travel agent offering a full refund or
comparable alternative travel services? - ✔✔b. where the scheduled departure of any
transportation is delayed or advanced by 12 hours or less
✔✔When a client is offered a refund or alternative travel services, what is the registrant
NOT required to do? - ✔✔a. write to the Travel Industry Compensation Fund stating that
no claim is pending
✔✔What is NOT part of the Travel Industry Compensation Fund? - ✔✔b. contributions
from consumers
✔✔What could a client claim from the Travel Industry Compensation Fund? - ✔✔b.
taxes paid on the travel services
✔✔What is the maximum amount payable if a claim is accepted by the TICO Board? -
✔✔a. $5,000 per person
✔✔Under the trip completion provision, where can Joe and Sally be returned? - ✔✔b.
Toronto or Windsor
✔✔Why is TICO unable to assist tourists in a scenario involving John's walking tours? -
✔✔d. anyone selling guide services or sightseeing services in Ontario is exempt from
registering with TICO
✔✔What must a person who has not registered with TICO provide according to Ontario
Regulation 26/05? - ✔✔a. refundable security deposit of $10,000.00
✔✔A man has violated the Travel Industry Act, 2002 by providing services as a travel
agent without being registered. The penalty could be - ✔✔a fine of not more than
$50,000 and imprisonment for a term of not more than two years less a day
✔✔The time limit for prosecuting offences under the Travel Industry Act, 2002 is no
more than ___________ after the Director first becomes aware of the facts on which the
proceeding is based. Fill in the blank with the correct answer from the following: -
✔✔two years
✔✔The landlord of the building where ABC Travel is located is planning a major
renovation. ABC Travel is forced to find another location until the renovation is
completed. What is ABC Travel's duty as far as TICO is concerned? - ✔✔the agency
must inform TICO at least five days before the move
✔✔As defined in Ontario Regulation 26/05, a financial statement does NOT need to
include - ✔✔the individual invoices sent to customers during a specific period
SURE A+
✔✔TICO Lays Charges After Discovering That a Man Has Been Selling Travel Services
Without Being a Registrant or an Employee in a Registrant's Agency or Office. When
the Man Sees His Name in the Newspaper, He Threatens to Take Legal Action Against
TICO for Violating His Privacy. He Will Lose the Case Because - ✔✔Ontario Regulation
26/05 Provides That TICO's Registrar Must Make These Details Available to the Public
✔✔Who is the Statutory Director Appointed by? - ✔✔The TICO Board of Directors
✔✔Before Counselling or Advising a Client, a Travel Agent Must - ✔✔Inform the Client
of Any Counselling Fee Charged
✔✔In the Travel Industry Act, 2002, the Term 'Representation' Refers to -
✔✔Presentations of Any Type, Including Oral, Print, and Electronic
✔✔According to the Travel Industry Act, 2002, a Travel Agent Does NOT Have to
Inform a Client Before Booking - ✔✔That Some Days Can Be Cloudy, Even in a Sun
Destination
✔✔ABC Travel Puts an Advertisement in the Newspaper That Announces a Package
Holiday 'From $999 and Up.' TICO Would Not Consider This Acceptable Because -
✔✔The Regulation States That Consumers Must Know the Exact Cost of All the Travel
Services Provided
✔✔A Couple Gives Their Travel Agent a Deposit for a Package Tour. They Obtain a
Receipt from Her That Says, 'Balance of $500.00 Due on September 27, 2011.' The
Agent Has Also Added the Comment, 'As Discussed, Some Charges Are Non-
Refundable.' TICO Would View This Receipt As - ✔✔Inadequate Because, by Law, the
Travel Agent Must Identify Charges That Are Non-Refundable
✔✔Betsy, the Travel Agent, Concludes the Sale with the Clients and Tells Them to Go
to the Canadian Foreign Affairs Website to Find Out What Documents They Need. She
Thinks That Canadians May Need a Visa for the Chosen Destination, but She Does Not
Have the Website on Hand. Betsy's Advice Is - ✔✔Insufficient Because a Travel Agent
Must Advise Clients About the Specific Travel Documents Needed
✔✔A Client Buys a Vacation Package from ABC Tours on May 1. The Departure Date
Is June 15. ABC Tours Pays the Travel Wholesaler on May 8. On Which Date Must the
Travel Wholesaler Produce the Tickets, Vouchers, Itinerary, and Other Related
Documents for the Travel Agent? - ✔✔June 1 (14 Days Before Departure)
, ✔✔Which circumstance would NOT result in the travel agent offering a full refund or
comparable alternative travel services? - ✔✔b. where the scheduled departure of any
transportation is delayed or advanced by 12 hours or less
✔✔When a client is offered a refund or alternative travel services, what is the registrant
NOT required to do? - ✔✔a. write to the Travel Industry Compensation Fund stating that
no claim is pending
✔✔What is NOT part of the Travel Industry Compensation Fund? - ✔✔b. contributions
from consumers
✔✔What could a client claim from the Travel Industry Compensation Fund? - ✔✔b.
taxes paid on the travel services
✔✔What is the maximum amount payable if a claim is accepted by the TICO Board? -
✔✔a. $5,000 per person
✔✔Under the trip completion provision, where can Joe and Sally be returned? - ✔✔b.
Toronto or Windsor
✔✔Why is TICO unable to assist tourists in a scenario involving John's walking tours? -
✔✔d. anyone selling guide services or sightseeing services in Ontario is exempt from
registering with TICO
✔✔What must a person who has not registered with TICO provide according to Ontario
Regulation 26/05? - ✔✔a. refundable security deposit of $10,000.00
✔✔A man has violated the Travel Industry Act, 2002 by providing services as a travel
agent without being registered. The penalty could be - ✔✔a fine of not more than
$50,000 and imprisonment for a term of not more than two years less a day
✔✔The time limit for prosecuting offences under the Travel Industry Act, 2002 is no
more than ___________ after the Director first becomes aware of the facts on which the
proceeding is based. Fill in the blank with the correct answer from the following: -
✔✔two years
✔✔The landlord of the building where ABC Travel is located is planning a major
renovation. ABC Travel is forced to find another location until the renovation is
completed. What is ABC Travel's duty as far as TICO is concerned? - ✔✔the agency
must inform TICO at least five days before the move
✔✔As defined in Ontario Regulation 26/05, a financial statement does NOT need to
include - ✔✔the individual invoices sent to customers during a specific period
