TICO UPDATED EXAMS REVIEW QUESTIONS AND
ANSWERS SURE A+
✔✔A TICO investigator arrives at ABC Travel Agency and sees someone inside taking
files from the cabinets and burning them in a pail. Is the investigator allowed to do this?
- ✔✔Yes, exigent circumstances permit the investigator to enter and search the
premises
✔✔If a person has defaulted on paying a fine for an offence, what can TICO do? -
✔✔Place a lien on real estate or personal property of the person in default
✔✔Which statement is NOT true about individuals selling travel services in Ontario? -
✔✔Successfully passing the TICO Education Standards Exam allows you to sell travel
services or provide travel advice to the public, without being an employee or contractor
for a TICO registered Ontario travel agency.
✔✔If a consumer does not receive purchased travel services due to the bankruptcy of
an out-of-province wholesaler, who protects the customer? - ✔✔TICO administered
Travel Compensation Fund
✔✔Who may be responsible for failing to disclose visa requirements for a purchased
airline ticket? - ✔✔The travel counsellor who provided the airline ticket
✔✔Which statement is NOT true about an outside sales representative? - ✔✔An
outside sales representative is not required to be an employee or contractor of an
Ontario registered travel retailer.
✔✔Why is consumer protection important to TICO? - ✔✔To create consumer
confidence when purchasing travel services
✔✔What service does TICO perform to protect consumers? - ✔✔Review of financial
statements to identify registrants posing financial risk
✔✔What must a travel retailer show in an advertisement according to Ontario
Regulation 26/05? - ✔✔A total price including all fees, levies, service charges and taxes
✔✔What must a travel counsellor inform a customer about? - ✔✔All of the above
✔✔Which of the following is TRUE about trip cancellation insurance? - ✔✔If the travel
retailer sells insurance, they must indicate on the invoice whether or not the customer
has purchased trip cancellation insurance
, ✔✔Which of the following is NOT a requirement for a travel agency website? -
✔✔Residential phone number of the travel counsellor
✔✔Which of the following examples do NOT comply with the rules regarding
advertisements under the Travel Industry Act, 2002? - ✔✔All of the above
✔✔A travel retailer has acquired rights to certain travel services for resale. A customer
purchases those travel services from the travel retailer. The supplier of the travel
services fails to provide the services. Which of the following are NOT one of the options
that the travel retailer must provide in this situation? - ✔✔Reimburse the customer the
amount they paid, and provide a voucher for a free comparable travel service
✔✔Which of the following is NOT required on a travel retailer's invoice to a customer? -
✔✔The name of the owner of the travel retailer
✔✔When a customer is booking travel outside Canada, a travel retailer's invoice to a
customer must indicate the travel documents that will be needed for which of the
following? - ✔✔Each person for whom travel services were purchased
✔✔Which of the following invoice examples do NOT comply with TICO's requirements?
- ✔✔All of the above
✔✔When a consumer's claim against the Compensation Fund is denied by the TICO
Board of Directors, they are entitled to a hearing before the License Appeal Tribunal as
long as they mail or deliver a written request to the Registrar and the Tribunal within 15
days after being informed that their claim was denied. - ✔✔True
✔✔If a particular Ontario registered travel agency/website goes bankrupt, what is the
maximum per person eligible claim amount from the Compensation Fund? - ✔✔$5,000
✔✔When an Ontario registered travel agency/website has gone bankrupt, in which
scenario would a consumer be reimbursed by the Compensation Fund? - ✔✔A package
tour to the Rocky Mountains that was purchased by the consumer but was not provided
to them
✔✔How often must a TICO registrant pay Compensation Fund contributions? -
✔✔Twice a year
✔✔Under what circumstance would a consumer have an eligible claim against the
Compensation Fund? - ✔✔Consumer booked with an Ontario travel agency/website
and paid with a future travel credit voucher
ANSWERS SURE A+
✔✔A TICO investigator arrives at ABC Travel Agency and sees someone inside taking
files from the cabinets and burning them in a pail. Is the investigator allowed to do this?
- ✔✔Yes, exigent circumstances permit the investigator to enter and search the
premises
✔✔If a person has defaulted on paying a fine for an offence, what can TICO do? -
✔✔Place a lien on real estate or personal property of the person in default
✔✔Which statement is NOT true about individuals selling travel services in Ontario? -
✔✔Successfully passing the TICO Education Standards Exam allows you to sell travel
services or provide travel advice to the public, without being an employee or contractor
for a TICO registered Ontario travel agency.
✔✔If a consumer does not receive purchased travel services due to the bankruptcy of
an out-of-province wholesaler, who protects the customer? - ✔✔TICO administered
Travel Compensation Fund
✔✔Who may be responsible for failing to disclose visa requirements for a purchased
airline ticket? - ✔✔The travel counsellor who provided the airline ticket
✔✔Which statement is NOT true about an outside sales representative? - ✔✔An
outside sales representative is not required to be an employee or contractor of an
Ontario registered travel retailer.
✔✔Why is consumer protection important to TICO? - ✔✔To create consumer
confidence when purchasing travel services
✔✔What service does TICO perform to protect consumers? - ✔✔Review of financial
statements to identify registrants posing financial risk
✔✔What must a travel retailer show in an advertisement according to Ontario
Regulation 26/05? - ✔✔A total price including all fees, levies, service charges and taxes
✔✔What must a travel counsellor inform a customer about? - ✔✔All of the above
✔✔Which of the following is TRUE about trip cancellation insurance? - ✔✔If the travel
retailer sells insurance, they must indicate on the invoice whether or not the customer
has purchased trip cancellation insurance
, ✔✔Which of the following is NOT a requirement for a travel agency website? -
✔✔Residential phone number of the travel counsellor
✔✔Which of the following examples do NOT comply with the rules regarding
advertisements under the Travel Industry Act, 2002? - ✔✔All of the above
✔✔A travel retailer has acquired rights to certain travel services for resale. A customer
purchases those travel services from the travel retailer. The supplier of the travel
services fails to provide the services. Which of the following are NOT one of the options
that the travel retailer must provide in this situation? - ✔✔Reimburse the customer the
amount they paid, and provide a voucher for a free comparable travel service
✔✔Which of the following is NOT required on a travel retailer's invoice to a customer? -
✔✔The name of the owner of the travel retailer
✔✔When a customer is booking travel outside Canada, a travel retailer's invoice to a
customer must indicate the travel documents that will be needed for which of the
following? - ✔✔Each person for whom travel services were purchased
✔✔Which of the following invoice examples do NOT comply with TICO's requirements?
- ✔✔All of the above
✔✔When a consumer's claim against the Compensation Fund is denied by the TICO
Board of Directors, they are entitled to a hearing before the License Appeal Tribunal as
long as they mail or deliver a written request to the Registrar and the Tribunal within 15
days after being informed that their claim was denied. - ✔✔True
✔✔If a particular Ontario registered travel agency/website goes bankrupt, what is the
maximum per person eligible claim amount from the Compensation Fund? - ✔✔$5,000
✔✔When an Ontario registered travel agency/website has gone bankrupt, in which
scenario would a consumer be reimbursed by the Compensation Fund? - ✔✔A package
tour to the Rocky Mountains that was purchased by the consumer but was not provided
to them
✔✔How often must a TICO registrant pay Compensation Fund contributions? -
✔✔Twice a year
✔✔Under what circumstance would a consumer have an eligible claim against the
Compensation Fund? - ✔✔Consumer booked with an Ontario travel agency/website
and paid with a future travel credit voucher
