TICO END OF COURSE EXAM QUESTIONS AND
ANSWERS SURE A+
✔✔Joe and Sally are originally from Sudbury, but now live in Windsor. They depart from
Toronto for a round-trip vacation package to Europe. When the supplier declares
bankruptcy, Joe and Sally are stranded overseas. Under the trip completion provision in
Ontario Regulation 26/05, where can Joe and Sally be returned, assuming that costs for
each destination are approximately the same?
a. Toronto
b. Toronto or Windsor
c. Windsor
d. Sudbury - ✔✔b. Toronto or Windsor
✔✔Joe Smith is a travel agent with ABC Travel. He went out of his way to ensure that
all the travel arrangements for Dorothy and David Black were "perfect." The couple paid
ABC Travel and then ABC Travel forwarded the funds to the travel wholesaler. When
the travel wholesaler declared bankruptcy and the Blacks' trip was ruined, Joe Smith
made a claim on the Travel Industry Compensation Fund for the $75.00 service fee he
charged as a destination specialist. What will TICO do?
a. accept the claim because Joe dealt with the suppliers in good faith and the service
fee was part of the travel service package
b. refuse the claim because the Compensation Fund does not cover service fees
c. accept the claim because the Compensation Fund covers service fees
d. refuse the claim because it was illegal for Joe to charge a service fee in the first place
- ✔✔b. refuse the claim because the Compensation Fund does not cover service fees
✔✔Sally Smith belongs to a travel program. She saves up her points for two years until
she has enough for a vacation package at a sun destination. The travel wholesaler
noted in the brochure that the trip was valued at $2,500.00. After Sally transfers the
points to the travel wholesaler, the wholesaler declares bankruptcy. Sally files a claim
on the Travel Industry Compensation Fund for $2,500.00. Would her claim be eligible
for reimbursement?
a. yes, because it is based on the stated value of the trip
b. no, because Sally did not actually pay money for the trip
c. yes, because air points are commonly used and have a monetary value
d. no, because travel wholesalers are not covered by the Compensation Fund - ✔✔b.
no, because Sally did not actually pay money for the trip
✔✔John is a student who has decided to create his own company to provide walking
tours in his hometown of Thunder Bay. Some tourists book a tour, but because John
has the flu, he does not show up. The tourists complain to TICO that their afternoon was
ruined. Why is TICO unable to assist these consumers?
a. a tour guide is considered to be an end supplier and is therefore exempt from
registering with TICO
, b. John should have registered with TICO because he is providing a type of travel
service
c. having the flu is considered to be a force majeure, so the tourists have no grounds for
complaint
d. anyone selling guide services or sightseeing services in Ontario is exempt from
having to register with TICO - ✔✔d. anyone selling guide services or sightseeing
services in Ontario is exempt from having to register with TICO
✔✔Ontario Regulation 26/05 states that a person who has not registered with TICO in
the previous 12 months must provide a
a. refundable security deposit of $10,000.00
b. non-refundable security deposit of $10,000.00
c. promissory note, authorized by a lawyer, in the amount of $10,000.00
d. refundable security deposit of $25,000.00 - ✔✔a. refundable security deposit of
$10,000.00
✔✔A man has violated the Travel Industry Act, 2002 by providing services as a travel
agent without actually being registered. As a result of his conviction, the penalty could
be
a. a fine of not more than $50,000
b. imprisonment for a term of not more than two years less a day
c. a fine of not more than $250,000
d. both a fine of not more than $50,000 and imprisonment for a term of not more than
two years less a day - ✔✔d. both a fine of not more than $50,000 and imprisonment for
a term of not more than two years less a day
✔✔The time limit for prosecuting offences under the Travel Industry Act, 2002 is no
more than ___________ after the Director first becomes aware of the facts on which the
proceeding is based. Fill in the blank with the correct answer from the following:
a. six months
b. one year
c. two years
d. five years - ✔✔c. two years
✔✔The landlord of the building where ABC Travel is located is planning a major
renovation. ABC Travel is forced to find another location until the renovation is
completed. What is ABC Travel's duty as far as TICO is concerned?
a. the agency must inform TICO at least five days before the move
b. the agency need not inform TICO, because the move is only a temporary one
c. the agency need not inform TICO as long as the agency changes its phone message
and puts a note on the door of its main premises to alert customers of the temporary
relocation
d. the agency must inform TICO within a reasonable time of the move, even though it is
only a temporary relocation - ✔✔a. the agency must inform TICO at least five days
before the move
ANSWERS SURE A+
✔✔Joe and Sally are originally from Sudbury, but now live in Windsor. They depart from
Toronto for a round-trip vacation package to Europe. When the supplier declares
bankruptcy, Joe and Sally are stranded overseas. Under the trip completion provision in
Ontario Regulation 26/05, where can Joe and Sally be returned, assuming that costs for
each destination are approximately the same?
a. Toronto
b. Toronto or Windsor
c. Windsor
d. Sudbury - ✔✔b. Toronto or Windsor
✔✔Joe Smith is a travel agent with ABC Travel. He went out of his way to ensure that
all the travel arrangements for Dorothy and David Black were "perfect." The couple paid
ABC Travel and then ABC Travel forwarded the funds to the travel wholesaler. When
the travel wholesaler declared bankruptcy and the Blacks' trip was ruined, Joe Smith
made a claim on the Travel Industry Compensation Fund for the $75.00 service fee he
charged as a destination specialist. What will TICO do?
a. accept the claim because Joe dealt with the suppliers in good faith and the service
fee was part of the travel service package
b. refuse the claim because the Compensation Fund does not cover service fees
c. accept the claim because the Compensation Fund covers service fees
d. refuse the claim because it was illegal for Joe to charge a service fee in the first place
- ✔✔b. refuse the claim because the Compensation Fund does not cover service fees
✔✔Sally Smith belongs to a travel program. She saves up her points for two years until
she has enough for a vacation package at a sun destination. The travel wholesaler
noted in the brochure that the trip was valued at $2,500.00. After Sally transfers the
points to the travel wholesaler, the wholesaler declares bankruptcy. Sally files a claim
on the Travel Industry Compensation Fund for $2,500.00. Would her claim be eligible
for reimbursement?
a. yes, because it is based on the stated value of the trip
b. no, because Sally did not actually pay money for the trip
c. yes, because air points are commonly used and have a monetary value
d. no, because travel wholesalers are not covered by the Compensation Fund - ✔✔b.
no, because Sally did not actually pay money for the trip
✔✔John is a student who has decided to create his own company to provide walking
tours in his hometown of Thunder Bay. Some tourists book a tour, but because John
has the flu, he does not show up. The tourists complain to TICO that their afternoon was
ruined. Why is TICO unable to assist these consumers?
a. a tour guide is considered to be an end supplier and is therefore exempt from
registering with TICO
, b. John should have registered with TICO because he is providing a type of travel
service
c. having the flu is considered to be a force majeure, so the tourists have no grounds for
complaint
d. anyone selling guide services or sightseeing services in Ontario is exempt from
having to register with TICO - ✔✔d. anyone selling guide services or sightseeing
services in Ontario is exempt from having to register with TICO
✔✔Ontario Regulation 26/05 states that a person who has not registered with TICO in
the previous 12 months must provide a
a. refundable security deposit of $10,000.00
b. non-refundable security deposit of $10,000.00
c. promissory note, authorized by a lawyer, in the amount of $10,000.00
d. refundable security deposit of $25,000.00 - ✔✔a. refundable security deposit of
$10,000.00
✔✔A man has violated the Travel Industry Act, 2002 by providing services as a travel
agent without actually being registered. As a result of his conviction, the penalty could
be
a. a fine of not more than $50,000
b. imprisonment for a term of not more than two years less a day
c. a fine of not more than $250,000
d. both a fine of not more than $50,000 and imprisonment for a term of not more than
two years less a day - ✔✔d. both a fine of not more than $50,000 and imprisonment for
a term of not more than two years less a day
✔✔The time limit for prosecuting offences under the Travel Industry Act, 2002 is no
more than ___________ after the Director first becomes aware of the facts on which the
proceeding is based. Fill in the blank with the correct answer from the following:
a. six months
b. one year
c. two years
d. five years - ✔✔c. two years
✔✔The landlord of the building where ABC Travel is located is planning a major
renovation. ABC Travel is forced to find another location until the renovation is
completed. What is ABC Travel's duty as far as TICO is concerned?
a. the agency must inform TICO at least five days before the move
b. the agency need not inform TICO, because the move is only a temporary one
c. the agency need not inform TICO as long as the agency changes its phone message
and puts a note on the door of its main premises to alert customers of the temporary
relocation
d. the agency must inform TICO within a reasonable time of the move, even though it is
only a temporary relocation - ✔✔a. the agency must inform TICO at least five days
before the move
