| Questions, Answers &
Rationales Study Guide
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Updated 2026 Questions and Answers
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Rationales
Included
, Why communicate? Develop relationships
Collect relevant data
Provide education
Interact during intervention
Improve patient safety
Reduce errors
Increase satisfaction
interpersonal relationships - both the nurse and client must be equal participants in the communication
partnership
- client responses are not always what is expected
- each client has a specific communication need
- we must pay attention to verbal and nonverbal communication
- at bedside communication always consider privacy
Communication throughout the nursing process Assessment: The nurse asked the client if they have any past surgeries
Diagnosis: the nurse analyzes the clients responses and determines that the client
is afraid to have surgery
Planning: the nurse talks with a client to establish mutual goals
Implementation: the nurse teaches a client about the pain management plan after
surgery
Evaluation: the nurse asked the client if they have any questions
Levels of communication: self talk Refers to your thoughts and inner communication that strongly influence your
perception, feelings, behavior, and self-esteem. It is important to be aware of the
nature and content of your own thinking.
Levels of communication: one on one Interactions occur between a nurse and another person in a face-to-face manner.
The most frequent way that nurses used to communicate.
Levels of communication: electronic Use of technology to create ongoing relationships with clients or the
interpersonal team. Secure messaging may provide timely communication within a
healthcare provider.
Levels of communication: small group Occurs when a small group collaborate. This type of communication is usually
goal oriented and requires an understanding of group dynamics.
Levels of communication: public Interaction with large audience nurses often speak to groups of clients about
health related topics present scholarly work to colleagues at conferences or lead
classroom discussions with peers or students
Important aspects of verbal communication Vocabulary
Meaning
Pacing
Intonation
Clarity
And brevity