BCOR 2206 - QUIZ #1 QUESTIONS ANSWERED CORRECTLY LATEST UPDATE 2026
Operations Management - Answers management of processes used to design, supply, produce and
deliver valuable goods and services to customers
Supply Chain - Answers global network of organizations and activities involved in designing,
transforming, consuming and disposing of goods and services
Customer Management - Answers interfacing b/w customers, order processing and fulfillment side of
the operation
Supply Management - Answers processes to identify, acquire and administer inputs
Logistics Management - Answers movement of materials and information within, into and out of the
firm
total product experience - Answers all goods and services that are combined to define a customer's
complete experience, includes all aspects of purchasing, consuming and disposing of the product
Process - Answers system of activities that transforms inputs into valuable outputs
Processes use resources such as: - Answers machines, people, knowledge, money
Processes use resources to transform inputs such as: - Answers materials, energy, money, people and
data
Processes use resources to transform inputs into outputs such as: - Answers goods and services
design processes - Answers develop new goods and services
strategic planning processes - Answers determine how the firm should compete
production processes - Answers plan and execute the supply, manufacture and delivery of goods and
services to customers
evaluation processes - Answers measure and report how well they are meeting their goals or using
their resources
lean operation - Answers operation that produces maximum levels of efficiency and effectiveness
using a minimal amount of resources
core capabilities - Answers unique set of skills that confers competitive advantage to a firm, because
rival firms cannot duplicate them
overall effect of concentrating on core capabilities: - Answers produce greater product value through
higher quality and greater efficiencies, also makes supply chains more interdependent
Operations managers - Answers managers transform inputs into outputs
who can be a operations manager? - Answers All managers are operations managers
supply chain management - Answers design and execution of relationships and flows that connect
the parties and processes across a supply chain
Customer management is most concerned with: - Answers distribution, sales, order fulfillment, and
customer service
Supply management is most concerned with: - Answers purchasing, sourcing and procurement
Logistics management is most concerned with: - Answers transportation/traffic management,
warehousing, materials managers
Tier - Answers how directly the supplier works with the firm
strategic planning - Answers planning that addresses long term decisions that define the operations
objectives and capabilities for the firm and its partners
added value - Answers the customer's subjective evaluation, adjusted for cost, of how well a good or
service meets or exceeds their expectations
operations is the fundamental means by which firms: - Answers add value
How do firms add value? - Answers greater productivity, higher quality, better timeliness, greater
flexibility, useful innovation
Greater productivity - Answers -lower costs and expenses
-lower prices for the customer
Higher quality - Answers -better performance
-greater durability, reliability, aesthetics
Better timeliness - Answers -faster response and turnaround
-on-time delivery, meet promises
Greater flexibility - Answers -greater variety
-customization for customer needs/desires
Useful innovation - Answers -features, technology
-better performance
Operations Management - Answers management of processes used to design, supply, produce and
deliver valuable goods and services to customers
Supply Chain - Answers global network of organizations and activities involved in designing,
transforming, consuming and disposing of goods and services
Customer Management - Answers interfacing b/w customers, order processing and fulfillment side of
the operation
Supply Management - Answers processes to identify, acquire and administer inputs
Logistics Management - Answers movement of materials and information within, into and out of the
firm
total product experience - Answers all goods and services that are combined to define a customer's
complete experience, includes all aspects of purchasing, consuming and disposing of the product
Process - Answers system of activities that transforms inputs into valuable outputs
Processes use resources such as: - Answers machines, people, knowledge, money
Processes use resources to transform inputs such as: - Answers materials, energy, money, people and
data
Processes use resources to transform inputs into outputs such as: - Answers goods and services
design processes - Answers develop new goods and services
strategic planning processes - Answers determine how the firm should compete
production processes - Answers plan and execute the supply, manufacture and delivery of goods and
services to customers
evaluation processes - Answers measure and report how well they are meeting their goals or using
their resources
lean operation - Answers operation that produces maximum levels of efficiency and effectiveness
using a minimal amount of resources
core capabilities - Answers unique set of skills that confers competitive advantage to a firm, because
rival firms cannot duplicate them
overall effect of concentrating on core capabilities: - Answers produce greater product value through
higher quality and greater efficiencies, also makes supply chains more interdependent
Operations managers - Answers managers transform inputs into outputs
who can be a operations manager? - Answers All managers are operations managers
supply chain management - Answers design and execution of relationships and flows that connect
the parties and processes across a supply chain
Customer management is most concerned with: - Answers distribution, sales, order fulfillment, and
customer service
Supply management is most concerned with: - Answers purchasing, sourcing and procurement
Logistics management is most concerned with: - Answers transportation/traffic management,
warehousing, materials managers
Tier - Answers how directly the supplier works with the firm
strategic planning - Answers planning that addresses long term decisions that define the operations
objectives and capabilities for the firm and its partners
added value - Answers the customer's subjective evaluation, adjusted for cost, of how well a good or
service meets or exceeds their expectations
operations is the fundamental means by which firms: - Answers add value
How do firms add value? - Answers greater productivity, higher quality, better timeliness, greater
flexibility, useful innovation
Greater productivity - Answers -lower costs and expenses
-lower prices for the customer
Higher quality - Answers -better performance
-greater durability, reliability, aesthetics
Better timeliness - Answers -faster response and turnaround
-on-time delivery, meet promises
Greater flexibility - Answers -greater variety
-customization for customer needs/desires
Useful innovation - Answers -features, technology
-better performance
