IISE GREEN BELT EXAM QUESTIONS
COMPLETE WITH 100% CORRECT
ANSWERS
\.What is Six Sigma? - ANSWERS-- Customer Focused
- Well defined problem solving methodology supported by a handful of
powerful analytical tools.
- coined by Motorola
\.Continuous Improvement - ANSWERS-- driven by the execution of
carefully selected projects.
- small steps forward no steps backward
\.Defect - ANSWERS-- anything that results in customer dissatisfaction
\.Six Sigma Approach - ANSWERS-- Uses statistics solely as tools for
interpreting and clarifying data
- Requires a deep commitment from the highest levels of management
- strategy and not a destination
,\.For Six Sigma to be Effective - ANSWERS-1. There must be a process in
place;
2. The process must be brought into control statistically;
3. The processes must be improved (by reducing variation within the
controlled processes and bringing them closer to the target)
\.DMAIIC - ANSWERS-- define
- measure
- analyze
- improve
- implement
- control (standardize and validate)
\.Part 2 - ANSWERS-Variation
\.Who done it (Variation) - ANSWERS-W. Edward Deming
(Theory of Profound Knowledge)
\.Knowledge of Systems - ANSWERS-1. A system is a network of
interdependent components that work together to try to accomplish an
aim;
2. Systems are management's responsibility;
, 3. Management's job is to optimize the entire system over time
\.Variation - ANSWERS-- the voice of the system or process
- make invisible visible
- distinguish between special and common cause variation
\.When people do not understand variation - ANSWERS-- See trends
where there are no trends;
- Blame and give credit to others for things over which they have little
or no control;
- Build barriers, decrease morale, and create an atmosphere of fear;
- Never be able to fully understand past performance, make predictions
about the future and make significant improvements in the process
\.Types of variation - ANSWERS-common cause - process is in control
special cause - process is out of control (address 1st)
\.Stable process - ANSWERS-- only normal variation is present (no
special cause)
- predictable
- in statistical control
- known process capability (can it meet customer requirements)
COMPLETE WITH 100% CORRECT
ANSWERS
\.What is Six Sigma? - ANSWERS-- Customer Focused
- Well defined problem solving methodology supported by a handful of
powerful analytical tools.
- coined by Motorola
\.Continuous Improvement - ANSWERS-- driven by the execution of
carefully selected projects.
- small steps forward no steps backward
\.Defect - ANSWERS-- anything that results in customer dissatisfaction
\.Six Sigma Approach - ANSWERS-- Uses statistics solely as tools for
interpreting and clarifying data
- Requires a deep commitment from the highest levels of management
- strategy and not a destination
,\.For Six Sigma to be Effective - ANSWERS-1. There must be a process in
place;
2. The process must be brought into control statistically;
3. The processes must be improved (by reducing variation within the
controlled processes and bringing them closer to the target)
\.DMAIIC - ANSWERS-- define
- measure
- analyze
- improve
- implement
- control (standardize and validate)
\.Part 2 - ANSWERS-Variation
\.Who done it (Variation) - ANSWERS-W. Edward Deming
(Theory of Profound Knowledge)
\.Knowledge of Systems - ANSWERS-1. A system is a network of
interdependent components that work together to try to accomplish an
aim;
2. Systems are management's responsibility;
, 3. Management's job is to optimize the entire system over time
\.Variation - ANSWERS-- the voice of the system or process
- make invisible visible
- distinguish between special and common cause variation
\.When people do not understand variation - ANSWERS-- See trends
where there are no trends;
- Blame and give credit to others for things over which they have little
or no control;
- Build barriers, decrease morale, and create an atmosphere of fear;
- Never be able to fully understand past performance, make predictions
about the future and make significant improvements in the process
\.Types of variation - ANSWERS-common cause - process is in control
special cause - process is out of control (address 1st)
\.Stable process - ANSWERS-- only normal variation is present (no
special cause)
- predictable
- in statistical control
- known process capability (can it meet customer requirements)
