Marketing Research: An Applied Orientation, 7e (Malhotra)
Chapter 1 Introduction to Marketing Research
1) Boeing commissioned Harris Interactive, Inc. to conduct a study to determine the aircraft
preferences of fliers. Boeing did this because they understood the importance of continuously
monitoring the dynamic marketplace and understanding the needs and priorities of Boeing
customers.
Answer: TRUE
Diff: 2 Page Ref: 3
AACSB: Reflective thinking
LO: 1.1 Define marketing research and distinguish between problem-identification research and
problem-solving research.
2) Satmetrix capitalizes on the need for "recent" marketing research by providing clients with
data on a weekly basis.
Answer: FALSE
Diff: 3 Page Ref: 4
AACSB: Analytical thinking
LO: 1.1 Define marketing research and distinguish between problem-identification research and
problem-solving research.
3) Quick-Track® is a syndicated market research project conducted quarterly to track key
consumer behavioral and attitudinal measures for all major fast food and pizza chains in
individual markets.
Answer: TRUE
Diff: 3 Page Ref: 5
LO: 1.1 Define marketing research and distinguish between problem-identification research and
problem-solving research.
4) Marketing research is the systematic and objective identification, collection, analysis,
dissemination, and use of information for the purpose of assisting management in decision
making related to the identification and solution of problems (and opportunities) in marketing.
Answer: TRUE
Diff: 1 Page Ref: 6
LO: 1.2 Describe a framework for conducting marketing research as well as the six steps of
5) Marketing research is classified into two areas: problem identification and problem solving
research.
Answer: TRUE
Diff: 1 Page Ref: 7
LO: 1.2 Describe a framework for conducting marketing research as well as the six steps of
the marketing research process.
1
Copyright © 2019 Pearson Education, Inc.
,6) Sales analysis research is a type of problem solving research.
Answer: FALSE
Diff: 3 Page Ref: 7
LO: 1.2 Describe a framework for conducting marketing research as well as the six steps of
the marketing research process.
7) Once a problem or opportunity has been identified, market potential research is undertaken to
arrive at a solution.
Answer: FALSE
Diff: 2 Page Ref: 7
LO: 1.2 Describe a framework for conducting marketing research as well as the six steps of
the marketing research process.
8) Problem identification research provides information about the marketing environment and
helps diagnose a problem.
Answer: TRUE
Diff: 2 Page Ref: 7
LO: 1.2 Describe a framework for conducting marketing research as well as the six steps of
the marketing research process.
9) The findings of problem solving research are used in making decisions that will solve specific
marketing problems.
Answer: TRUE
Diff: 2 Page Ref: 7
AACSB: Reflective thinking
LO: 1.2 Describe a framework for conducting marketing research as well as the six steps of
the marketing research process.
10) In the Kellogg's example given in your text, as a result of problem-solving research,
Kellogg's found out that it was not being creative in introducing new products to meet the needs
of the adult market.
Answer: FALSE
Diff: 3 Page Ref: 8
LO: 1.3 Understand the nature and scope of marketing research and its role in designing and
implementing successful marketing programs.
11) The task of marketing research is to assess the information needs and provide management
with relevant, accurate, reliable, cheap, and current information.
Answer: FALSE
Diff: 1 Page Ref: 10
LO: 1.3 Understand the nature and scope of marketing research and its role in designing and
implementing successful marketing programs.
2
Copyright © 2019 Pearson Education, Inc.
,12) Marketing management decisions are complicated by interactions between the uncontrollable
marketing variables and the uncontrollable environmental factors.
Answer: FALSE
Diff: 3 Page Ref: 10
LO: 1.3 Understand the nature and scope of marketing research and its role in designing and
implementing successful marketing programs.
13) Marketing researchers are becoming more involved in decision making, whereas marketing
managers are not becoming more involved with research.
Answer: FALSE
Diff: 2 Page Ref: 12
LO: 1.3 Understand the nature and scope of marketing research and its role in designing and
implementing successful marketing programs.
14) It is best to do marketing research even if the resources are not available to conduct a quality
project.
Answer: FALSE
Diff: 2 Page Ref: 12
LO: 1.4 Explain how the decision to conduct marketing research is made.
15) If a firm lacks the resources to implement the findings arising from marketing research,
spending the resources to conduct the research may not be warranted.
Answer: TRUE
Diff: 2 Page Ref: 12
LO: 1.4 Explain how the decision to conduct marketing research is made.
16) Marketing research suppliers can be classified as internal or external.
Answer: TRUE
Diff: 1 Page Ref: 13
LO: 1.5 Discuss the marketing research industry and the types of research suppliers,
17) Field service organizations are limited service suppliers that specialize in interviewing or
specialize in collecting data through the mail or through personal or telephone interviewing.
Answer: TRUE
Diff: 2 Page Ref: 15
LO: 1.5 Discuss the marketing research industry and the types of research suppliers,
18) Analytical services include designing and pretesting questionnaires, determining the best
means of collecting data, designing sampling plans, and conducting statistical analysis of
quantitative data.
Answer: FALSE
Diff: 3 Page Ref: 15
LO: 1.5 Discuss the marketing research industry and the types of research suppliers,
3
Copyright © 2019 Pearson Education, Inc.
, 19) Branded marketing research products and services are specialized problem identification,
data collection and analysis procedures developed to address specific types of marketing research
problems.
Answer: TRUE
Diff: 3 Page Ref: 15
LO: 1.5 Discuss the marketing research industry and the types of research suppliers,
20) Operational supervisor, project manager, research director, analyst, and statistician/data
processing specialist are all positions in the marketing research field.
Answer: TRUE
Diff: 2 Page Ref: 17
LO: 1.6 Describe careers available in marketing research and the backgrounds and skills needed
to succeed in them.
21) When c0nducting internati0nal research, the envir0nment prevailing in the c0untries, cultural
units, 0r internati0nal markets that are being researched, influences the way the six steps 0f the
marketing research pr0cess sh0uld be perf0rmed.
Answer: TRUE
Diff: 1 Page Ref: 19
AACSB: Diverse and multicultural w0rk envir0nments
L0: 1.7 Acquire an appreciati0n 0f the internati0nal dimensi0n and the c0mplexity inv0lved in
internati0nal marketing research.
22) Internati0nal marketing research is much simpler t0 c0nduct than d0mestic research.
Answer: FALSE
Diff: 1 Page Ref: 19
AACSB: Diverse and multicultural w0rk envir0nments
L0: 1.7 Acquire an appreciati0n 0f the internati0nal dimensi0n and the c0mplexity inv0lved in
internati0nal marketing research.
23) C0mpanies that base their business 0n the Web d0 n0t have internati0nal marketing
pr0blems.
Answer: FALSE
Diff: 1 Page Ref: 19
AACSB: Inf0rmati0n techn0l0gy
L0: 1.7 Acquire an appreciati0n 0f the internati0nal dimensi0n and the c0mplexity inv0lved in
internati0nal marketing research.
24) Internati0nal marketing research is expected t0 gr0w at a faster rate than d0mestic research.
Answer: TRUE
Diff: 2 Page Ref: 19
AACSB: Diverse and multicultural w0rk envir0nments
L0: 1.7 Acquire an appreciati0n 0f the internati0nal dimensi0n and the c0mplexity inv0lved in
internati0nal marketing research.
4
Copyright © 2019 Pearson Education, Inc.
Chapter 1 Introduction to Marketing Research
1) Boeing commissioned Harris Interactive, Inc. to conduct a study to determine the aircraft
preferences of fliers. Boeing did this because they understood the importance of continuously
monitoring the dynamic marketplace and understanding the needs and priorities of Boeing
customers.
Answer: TRUE
Diff: 2 Page Ref: 3
AACSB: Reflective thinking
LO: 1.1 Define marketing research and distinguish between problem-identification research and
problem-solving research.
2) Satmetrix capitalizes on the need for "recent" marketing research by providing clients with
data on a weekly basis.
Answer: FALSE
Diff: 3 Page Ref: 4
AACSB: Analytical thinking
LO: 1.1 Define marketing research and distinguish between problem-identification research and
problem-solving research.
3) Quick-Track® is a syndicated market research project conducted quarterly to track key
consumer behavioral and attitudinal measures for all major fast food and pizza chains in
individual markets.
Answer: TRUE
Diff: 3 Page Ref: 5
LO: 1.1 Define marketing research and distinguish between problem-identification research and
problem-solving research.
4) Marketing research is the systematic and objective identification, collection, analysis,
dissemination, and use of information for the purpose of assisting management in decision
making related to the identification and solution of problems (and opportunities) in marketing.
Answer: TRUE
Diff: 1 Page Ref: 6
LO: 1.2 Describe a framework for conducting marketing research as well as the six steps of
5) Marketing research is classified into two areas: problem identification and problem solving
research.
Answer: TRUE
Diff: 1 Page Ref: 7
LO: 1.2 Describe a framework for conducting marketing research as well as the six steps of
the marketing research process.
1
Copyright © 2019 Pearson Education, Inc.
,6) Sales analysis research is a type of problem solving research.
Answer: FALSE
Diff: 3 Page Ref: 7
LO: 1.2 Describe a framework for conducting marketing research as well as the six steps of
the marketing research process.
7) Once a problem or opportunity has been identified, market potential research is undertaken to
arrive at a solution.
Answer: FALSE
Diff: 2 Page Ref: 7
LO: 1.2 Describe a framework for conducting marketing research as well as the six steps of
the marketing research process.
8) Problem identification research provides information about the marketing environment and
helps diagnose a problem.
Answer: TRUE
Diff: 2 Page Ref: 7
LO: 1.2 Describe a framework for conducting marketing research as well as the six steps of
the marketing research process.
9) The findings of problem solving research are used in making decisions that will solve specific
marketing problems.
Answer: TRUE
Diff: 2 Page Ref: 7
AACSB: Reflective thinking
LO: 1.2 Describe a framework for conducting marketing research as well as the six steps of
the marketing research process.
10) In the Kellogg's example given in your text, as a result of problem-solving research,
Kellogg's found out that it was not being creative in introducing new products to meet the needs
of the adult market.
Answer: FALSE
Diff: 3 Page Ref: 8
LO: 1.3 Understand the nature and scope of marketing research and its role in designing and
implementing successful marketing programs.
11) The task of marketing research is to assess the information needs and provide management
with relevant, accurate, reliable, cheap, and current information.
Answer: FALSE
Diff: 1 Page Ref: 10
LO: 1.3 Understand the nature and scope of marketing research and its role in designing and
implementing successful marketing programs.
2
Copyright © 2019 Pearson Education, Inc.
,12) Marketing management decisions are complicated by interactions between the uncontrollable
marketing variables and the uncontrollable environmental factors.
Answer: FALSE
Diff: 3 Page Ref: 10
LO: 1.3 Understand the nature and scope of marketing research and its role in designing and
implementing successful marketing programs.
13) Marketing researchers are becoming more involved in decision making, whereas marketing
managers are not becoming more involved with research.
Answer: FALSE
Diff: 2 Page Ref: 12
LO: 1.3 Understand the nature and scope of marketing research and its role in designing and
implementing successful marketing programs.
14) It is best to do marketing research even if the resources are not available to conduct a quality
project.
Answer: FALSE
Diff: 2 Page Ref: 12
LO: 1.4 Explain how the decision to conduct marketing research is made.
15) If a firm lacks the resources to implement the findings arising from marketing research,
spending the resources to conduct the research may not be warranted.
Answer: TRUE
Diff: 2 Page Ref: 12
LO: 1.4 Explain how the decision to conduct marketing research is made.
16) Marketing research suppliers can be classified as internal or external.
Answer: TRUE
Diff: 1 Page Ref: 13
LO: 1.5 Discuss the marketing research industry and the types of research suppliers,
17) Field service organizations are limited service suppliers that specialize in interviewing or
specialize in collecting data through the mail or through personal or telephone interviewing.
Answer: TRUE
Diff: 2 Page Ref: 15
LO: 1.5 Discuss the marketing research industry and the types of research suppliers,
18) Analytical services include designing and pretesting questionnaires, determining the best
means of collecting data, designing sampling plans, and conducting statistical analysis of
quantitative data.
Answer: FALSE
Diff: 3 Page Ref: 15
LO: 1.5 Discuss the marketing research industry and the types of research suppliers,
3
Copyright © 2019 Pearson Education, Inc.
, 19) Branded marketing research products and services are specialized problem identification,
data collection and analysis procedures developed to address specific types of marketing research
problems.
Answer: TRUE
Diff: 3 Page Ref: 15
LO: 1.5 Discuss the marketing research industry and the types of research suppliers,
20) Operational supervisor, project manager, research director, analyst, and statistician/data
processing specialist are all positions in the marketing research field.
Answer: TRUE
Diff: 2 Page Ref: 17
LO: 1.6 Describe careers available in marketing research and the backgrounds and skills needed
to succeed in them.
21) When c0nducting internati0nal research, the envir0nment prevailing in the c0untries, cultural
units, 0r internati0nal markets that are being researched, influences the way the six steps 0f the
marketing research pr0cess sh0uld be perf0rmed.
Answer: TRUE
Diff: 1 Page Ref: 19
AACSB: Diverse and multicultural w0rk envir0nments
L0: 1.7 Acquire an appreciati0n 0f the internati0nal dimensi0n and the c0mplexity inv0lved in
internati0nal marketing research.
22) Internati0nal marketing research is much simpler t0 c0nduct than d0mestic research.
Answer: FALSE
Diff: 1 Page Ref: 19
AACSB: Diverse and multicultural w0rk envir0nments
L0: 1.7 Acquire an appreciati0n 0f the internati0nal dimensi0n and the c0mplexity inv0lved in
internati0nal marketing research.
23) C0mpanies that base their business 0n the Web d0 n0t have internati0nal marketing
pr0blems.
Answer: FALSE
Diff: 1 Page Ref: 19
AACSB: Inf0rmati0n techn0l0gy
L0: 1.7 Acquire an appreciati0n 0f the internati0nal dimensi0n and the c0mplexity inv0lved in
internati0nal marketing research.
24) Internati0nal marketing research is expected t0 gr0w at a faster rate than d0mestic research.
Answer: TRUE
Diff: 2 Page Ref: 19
AACSB: Diverse and multicultural w0rk envir0nments
L0: 1.7 Acquire an appreciati0n 0f the internati0nal dimensi0n and the c0mplexity inv0lved in
internati0nal marketing research.
4
Copyright © 2019 Pearson Education, Inc.
