WGU D545 Section 1,2,3, & 4 Glossary OA
Combined Set (Latest 2026/2027 Update)
330+ Questions and Verified Answers | 100%
Correct | Grade A
This WGU D545: Healthcare Administration Evolution, Systems, and Leadership
Objective Assessment (OA) tests your understanding of healthcare models,
information technology, leadership theories, and policy. Spanning four key
sections, the exam requires mastery of administrative concepts, organizational
structures, and data systems.
Exam Description & Key Competencies
This OA consists of approximately 50-60 multiple-choice questions per section.
The test relies heavily on scenario-based questions where you must choose the
"most right" answer.
• Section 1: Healthcare Systems & Evolution (History, health policies,
and public health).
• Section 2: Health Informatics (EMR, telehealth, PACS, and data
analytics).
• Section 3: Leadership & Management (Leadership styles, power types,
and organizational models).
• Section 4: Quality & Performance (Cultural competence, diversity, and
strategic planning).
Essential Leadership Styles
• Autocratic: Top-down control; highly effective during crises or outbreaks
for quick decision-making.
• Servant: Centers on the needs of others and vulnerable patient
populations.
• Transformational: Inspires and motivates teams to innovate and achieve
common goals.
1
, • Transactional: Utilizes contingent rewards and disciplinary actions to
manage performance.
Power Types in Administration
• Reward: Influencing others through incentives, raises, or promotions.
• Referent: Leading through strong relationships, empathy, and personal
trust.
• Coercive: Achieving compliance through fear of punishment or reprimand.
• Legitimate: Holding formal authority based on a specific job title or
position.
Information Systems & Technology
• EHR (Electronic Health Record): Digital platform for tracking
comprehensive patient histories.
• CDSS (Clinical Decision Support System): Provides evidence-based
recommendations and alerts at the point of care.
• PACS (Picture Archiving and Communication System): Manages,
stores, and displays digital medical images like X-rays and MRIs.
• HIE (Health Information Exchange): Secure digital network that
shares patient data across different healthcare organizations
Quiz_________________?
• health care -
Answer
an act or deed between the healthcare provider and the patient to maintain or
improve the patient's healthcare status
Quiz_________________?
• biomedical model -
2
, Answer
a theoretical framework in healthcare that views illness and disease as primarily
resulting from biological factors
Quiz_________________?
• holistic health -
Answer
an approach to wellness that simultaneously addresses the physical, mental,
emotional, social, and spiritual components of health
Quiz_________________?
• holistic medicine -
Answer
the practice of healthcare professionals using a diverse range of disciplines,
religious philosophies, and cultural practices to heal individuals, communities, and
the environment
Quiz_________________?
• accountable care organization (ACO) -
Answer
a network of doctors, hospitals, and other healthcare providers that voluntarily
come together to provide coordinated, high-quality care to their patients
3
, Quiz_________________?
• structure -
Answer
how specific activities are performed to ensure the mission and vision of the
organization are achieved
Quiz_________________?
• functional organization structure -
Answer
splits the organization into departments based on the expertise of employees
(also referred to as bureaucratic organizational structure)
Quiz_________________?
• matrix organizational structure -
Answer
a type of organizational design that combines two or more types of organizational
structures, typically functional and project-based
Quiz_________________?
• financing -
Answer
premiums established through negotiations between employers and the MCO
4
Combined Set (Latest 2026/2027 Update)
330+ Questions and Verified Answers | 100%
Correct | Grade A
This WGU D545: Healthcare Administration Evolution, Systems, and Leadership
Objective Assessment (OA) tests your understanding of healthcare models,
information technology, leadership theories, and policy. Spanning four key
sections, the exam requires mastery of administrative concepts, organizational
structures, and data systems.
Exam Description & Key Competencies
This OA consists of approximately 50-60 multiple-choice questions per section.
The test relies heavily on scenario-based questions where you must choose the
"most right" answer.
• Section 1: Healthcare Systems & Evolution (History, health policies,
and public health).
• Section 2: Health Informatics (EMR, telehealth, PACS, and data
analytics).
• Section 3: Leadership & Management (Leadership styles, power types,
and organizational models).
• Section 4: Quality & Performance (Cultural competence, diversity, and
strategic planning).
Essential Leadership Styles
• Autocratic: Top-down control; highly effective during crises or outbreaks
for quick decision-making.
• Servant: Centers on the needs of others and vulnerable patient
populations.
• Transformational: Inspires and motivates teams to innovate and achieve
common goals.
1
, • Transactional: Utilizes contingent rewards and disciplinary actions to
manage performance.
Power Types in Administration
• Reward: Influencing others through incentives, raises, or promotions.
• Referent: Leading through strong relationships, empathy, and personal
trust.
• Coercive: Achieving compliance through fear of punishment or reprimand.
• Legitimate: Holding formal authority based on a specific job title or
position.
Information Systems & Technology
• EHR (Electronic Health Record): Digital platform for tracking
comprehensive patient histories.
• CDSS (Clinical Decision Support System): Provides evidence-based
recommendations and alerts at the point of care.
• PACS (Picture Archiving and Communication System): Manages,
stores, and displays digital medical images like X-rays and MRIs.
• HIE (Health Information Exchange): Secure digital network that
shares patient data across different healthcare organizations
Quiz_________________?
• health care -
Answer
an act or deed between the healthcare provider and the patient to maintain or
improve the patient's healthcare status
Quiz_________________?
• biomedical model -
2
, Answer
a theoretical framework in healthcare that views illness and disease as primarily
resulting from biological factors
Quiz_________________?
• holistic health -
Answer
an approach to wellness that simultaneously addresses the physical, mental,
emotional, social, and spiritual components of health
Quiz_________________?
• holistic medicine -
Answer
the practice of healthcare professionals using a diverse range of disciplines,
religious philosophies, and cultural practices to heal individuals, communities, and
the environment
Quiz_________________?
• accountable care organization (ACO) -
Answer
a network of doctors, hospitals, and other healthcare providers that voluntarily
come together to provide coordinated, high-quality care to their patients
3
, Quiz_________________?
• structure -
Answer
how specific activities are performed to ensure the mission and vision of the
organization are achieved
Quiz_________________?
• functional organization structure -
Answer
splits the organization into departments based on the expertise of employees
(also referred to as bureaucratic organizational structure)
Quiz_________________?
• matrix organizational structure -
Answer
a type of organizational design that combines two or more types of organizational
structures, typically functional and project-based
Quiz_________________?
• financing -
Answer
premiums established through negotiations between employers and the MCO
4
