ServiceNow CSA Practice Exam
Questions and Guide Answers
100% Verified Graded A+
1. What application does provide a centralized location for the creation, cate-
gorization, viewing, and governance of information related to the flow of work
through ServiceNow?
Answer: Knowledge Management
2. Each ServiceNow solution provides its own guided setup. When implement-
ing IT Service Management (ITSM), where would you navigate to update Now
Platform user interface branding, including the company logo and colours?
Select 2 Answers from the below options.
Answer: System Properties > Basic Configuration UI16
Guided Setup > ITSM Guided Setups
,3. In which Visual Task Board type are the tasks in the list updated when cards
are edited or change lanes?
Answer: Guided
4. A field can be added to a table and form by accessing which part of the Form
Designer interface?
Answer: Field Navigator
5. Which script does run when a record is displayed, inserted, updated, deleted or
when a table is queried?
Answer: Business Rule
6. Where can you navigate to see the notifications that are currently defined
on the Now Platform?
Answer: System Notifications > Email > Notifications
7. Which search feature can be used to help narrow down search results in
ServiceNow?
Answer: Wildcard Characters
8. Which menu does provide options related to viewing, configuring, creating
favourites and saving form data?
Answer: Form Context Menu
,9. Select the report visualisation types that can be generated from list of
records. Select 2 Answers from the below options.
Answer: Bar chart
Pie chart
10. ServiceNow can import data from which of the following external data
sources when a valid transform map is available? Select 3 Answers from the
below options.
Answer: LDAP
OIDC
REST
11. Which field type does allow users to use positive or negative values?
Answer: FX
Currency
, 12. What are the different types of Client Scripts that are supported in Servi-
ceNow? Select 4 Answers from the below options.
Answer: OnLoad()
OnSubmit()
OnCellEdit()
OnChange()
13. What of the following roles cannot be delegated? Select 2 Answers from the
below options.
Answer: admin
role_delegator
14. Which elevated role is required to modify access control rules?
Answer: security_admin
15. Which of the following is an example of a CI Class switch?
Answer: A CI is reclassified from the Linux Server {cmbd_ci_linux_server] class to the Windows Server
[cmbd_ci_win_server] class
16. Who can add or remove widgets in a dashboard? Select 3 Answers from the
below options.
Answer: dashboard owner
Questions and Guide Answers
100% Verified Graded A+
1. What application does provide a centralized location for the creation, cate-
gorization, viewing, and governance of information related to the flow of work
through ServiceNow?
Answer: Knowledge Management
2. Each ServiceNow solution provides its own guided setup. When implement-
ing IT Service Management (ITSM), where would you navigate to update Now
Platform user interface branding, including the company logo and colours?
Select 2 Answers from the below options.
Answer: System Properties > Basic Configuration UI16
Guided Setup > ITSM Guided Setups
,3. In which Visual Task Board type are the tasks in the list updated when cards
are edited or change lanes?
Answer: Guided
4. A field can be added to a table and form by accessing which part of the Form
Designer interface?
Answer: Field Navigator
5. Which script does run when a record is displayed, inserted, updated, deleted or
when a table is queried?
Answer: Business Rule
6. Where can you navigate to see the notifications that are currently defined
on the Now Platform?
Answer: System Notifications > Email > Notifications
7. Which search feature can be used to help narrow down search results in
ServiceNow?
Answer: Wildcard Characters
8. Which menu does provide options related to viewing, configuring, creating
favourites and saving form data?
Answer: Form Context Menu
,9. Select the report visualisation types that can be generated from list of
records. Select 2 Answers from the below options.
Answer: Bar chart
Pie chart
10. ServiceNow can import data from which of the following external data
sources when a valid transform map is available? Select 3 Answers from the
below options.
Answer: LDAP
OIDC
REST
11. Which field type does allow users to use positive or negative values?
Answer: FX
Currency
, 12. What are the different types of Client Scripts that are supported in Servi-
ceNow? Select 4 Answers from the below options.
Answer: OnLoad()
OnSubmit()
OnCellEdit()
OnChange()
13. What of the following roles cannot be delegated? Select 2 Answers from the
below options.
Answer: admin
role_delegator
14. Which elevated role is required to modify access control rules?
Answer: security_admin
15. Which of the following is an example of a CI Class switch?
Answer: A CI is reclassified from the Linux Server {cmbd_ci_linux_server] class to the Windows Server
[cmbd_ci_win_server] class
16. Who can add or remove widgets in a dashboard? Select 3 Answers from the
below options.
Answer: dashboard owner
