NRF Customer Service Rise Up Exam
Newest With Questions And Answers
2026/2027|100% Correct
Small kindnesses to your customers may include:
• Letting the customer make a local call to verify appropriateness or preference
• Consolidating many small packages into one large shopping bag
• Bringing merchandise to an older or disabled customer while he sits down
• Telling a customer about a lounge where she may tend to her baby's needs
• All of the above - ANSWER>All of the above
Which of the following phrases might be appropriate when discussing clothing size with your customer?
• Have you worn this brand before? What size was most comfortable for you?
• You look to be about a siz XX.
• You wear a bigger size on the bottom than on the top.
,• How big are you? - ANSWER>Have you worn this brand before? What size was most comfortable for
you?
When customers come to you with complaints, you need to:
• Listen carefully
• Be patient
• Get information
• All of the above - ANSWER>All of the above
To speed up the customer service process, you should interact more with the accompanying able-bodied
person than with the shopper with disabilities. True or False - ANSWER>False
You should make sure that, in your absence, other sales associates do not have access to information
about your special orders. True or False - ANSWER>False
, If you do not have business cards, you can help the customer remember you by:
• Asking the customer for something on which to write your name and number
• Writing "thank you" on the sales receipt and signing your name
• Telling the customer how many sales awards you have won
• Using your own name often in the conversation - ANSWER>Writing "thank you" on the sales receipt
and signing your name
One of the most important skills in being a personal shopper is to:
• Always guess correctly at what the customer wants
• Listen carefully for clues about the customer's preferences
• Convince customers to follow your advice - ANSWER>Listen carefully for clues about the customer's
preferences
Your ultimate goal as a sales associate is to:
Newest With Questions And Answers
2026/2027|100% Correct
Small kindnesses to your customers may include:
• Letting the customer make a local call to verify appropriateness or preference
• Consolidating many small packages into one large shopping bag
• Bringing merchandise to an older or disabled customer while he sits down
• Telling a customer about a lounge where she may tend to her baby's needs
• All of the above - ANSWER>All of the above
Which of the following phrases might be appropriate when discussing clothing size with your customer?
• Have you worn this brand before? What size was most comfortable for you?
• You look to be about a siz XX.
• You wear a bigger size on the bottom than on the top.
,• How big are you? - ANSWER>Have you worn this brand before? What size was most comfortable for
you?
When customers come to you with complaints, you need to:
• Listen carefully
• Be patient
• Get information
• All of the above - ANSWER>All of the above
To speed up the customer service process, you should interact more with the accompanying able-bodied
person than with the shopper with disabilities. True or False - ANSWER>False
You should make sure that, in your absence, other sales associates do not have access to information
about your special orders. True or False - ANSWER>False
, If you do not have business cards, you can help the customer remember you by:
• Asking the customer for something on which to write your name and number
• Writing "thank you" on the sales receipt and signing your name
• Telling the customer how many sales awards you have won
• Using your own name often in the conversation - ANSWER>Writing "thank you" on the sales receipt
and signing your name
One of the most important skills in being a personal shopper is to:
• Always guess correctly at what the customer wants
• Listen carefully for clues about the customer's preferences
• Convince customers to follow your advice - ANSWER>Listen carefully for clues about the customer's
preferences
Your ultimate goal as a sales associate is to:
