NRF Customer Service Rise Up Exam
Newest With Questions And Answers
2026/2027|100% Correct
If a customer walks directly to an item, this may indicate that he:
• Knows what he wants and would probably appreciate quick, efficient service
• Just wants to look at the item and has no interest in buying - ANSWER>Knows what he wants and
would probably appreciate quick, efficient service
As a sales associate, you can help build trust by making sure customers understand and benefit from the
product warranties. True or False - ANSWER>True
When using the T.H.A.N.K.S. method, "K" stands for:
• "Keep asking what the customer wants, even when the solution is obvious to you"
• "Know when to give in to the customer's demands"
, • "Know a solution if the customer does not suggest one"
• "Keep the customer from asking for a refund" - ANSWER>"Know a solution if the customer does not
suggest one"
If your store does not offer the particular product of service the customer is looking for, your first option
should always be to:
• Suggest alternatives that your store does carry
• Inform him of the drawbacks of the product he is seeking
• Convince the customer he doesn't need it anyway
• Immediately refer him to a competitor - ANSWER>Suggest alternatives that your store does carry
When working with customers with disabilities be sure to take your time, be patient, and:
• When you can, make decisions for the customer
• Let the customer help you understand his needs
Newest With Questions And Answers
2026/2027|100% Correct
If a customer walks directly to an item, this may indicate that he:
• Knows what he wants and would probably appreciate quick, efficient service
• Just wants to look at the item and has no interest in buying - ANSWER>Knows what he wants and
would probably appreciate quick, efficient service
As a sales associate, you can help build trust by making sure customers understand and benefit from the
product warranties. True or False - ANSWER>True
When using the T.H.A.N.K.S. method, "K" stands for:
• "Keep asking what the customer wants, even when the solution is obvious to you"
• "Know when to give in to the customer's demands"
, • "Know a solution if the customer does not suggest one"
• "Keep the customer from asking for a refund" - ANSWER>"Know a solution if the customer does not
suggest one"
If your store does not offer the particular product of service the customer is looking for, your first option
should always be to:
• Suggest alternatives that your store does carry
• Inform him of the drawbacks of the product he is seeking
• Convince the customer he doesn't need it anyway
• Immediately refer him to a competitor - ANSWER>Suggest alternatives that your store does carry
When working with customers with disabilities be sure to take your time, be patient, and:
• When you can, make decisions for the customer
• Let the customer help you understand his needs
