MHA 707 EXAM C 2026
ADMINISTRATION SCRIPT SOLVED
QUESTIONS VERIFIED ANSWERS A+
◉ What are the two essential IOM reports for medical quality?
Answer: To Err is Human: Building a Safe Health System (1999) and
Crossing the Quality Chasm: A New Health System for the 21st Century
(2001).
◉ What significant finding did the IOM report 'To Err is Human' reveal?
Answer: Between 44,000 and 98,000 patient deaths occurred each year
from medical errors.
◉ What are the six quality domains established by the IOM?
Answer: Effectiveness, Efficiency, Equity, Patient-centeredness, Safety,
Timeliness.
◉ What does HEDIS stand for?
Answer: Healthcare Effectiveness Data and Info Set.
◉ What is the purpose of HEDIS?
Answer: To measure effectiveness, access, and experience of care from
electronic health records.
◉ What do CQMs stand for?
, Answer: CMS Clinical Quality Measures.
◉ What is the focus of HCAHPS?
Answer: Patients' perceptions of service quality and patient satisfaction
in hospitals.
◉ What is the Iron Triangle in healthcare?
Answer: A concept illustrating the trade-offs between access, cost, and
quality in healthcare.
◉ What are the components of the Triple Aim in healthcare?
Answer: Population Health, Per Capita Cost, Experience of Care.
◉ How can power differences impact quality improvement efforts?
Answer: They can interfere with communication and produce errors.
◉ What does SBAR stand for?
Answer: Situation, Background, Assessment, Recommendation.
◉ What is the purpose of AIDET?
Answer: To improve communication directly with patients and manage
their expectations.
◉ Which organization accredits ambulatory surgery centers?
ADMINISTRATION SCRIPT SOLVED
QUESTIONS VERIFIED ANSWERS A+
◉ What are the two essential IOM reports for medical quality?
Answer: To Err is Human: Building a Safe Health System (1999) and
Crossing the Quality Chasm: A New Health System for the 21st Century
(2001).
◉ What significant finding did the IOM report 'To Err is Human' reveal?
Answer: Between 44,000 and 98,000 patient deaths occurred each year
from medical errors.
◉ What are the six quality domains established by the IOM?
Answer: Effectiveness, Efficiency, Equity, Patient-centeredness, Safety,
Timeliness.
◉ What does HEDIS stand for?
Answer: Healthcare Effectiveness Data and Info Set.
◉ What is the purpose of HEDIS?
Answer: To measure effectiveness, access, and experience of care from
electronic health records.
◉ What do CQMs stand for?
, Answer: CMS Clinical Quality Measures.
◉ What is the focus of HCAHPS?
Answer: Patients' perceptions of service quality and patient satisfaction
in hospitals.
◉ What is the Iron Triangle in healthcare?
Answer: A concept illustrating the trade-offs between access, cost, and
quality in healthcare.
◉ What are the components of the Triple Aim in healthcare?
Answer: Population Health, Per Capita Cost, Experience of Care.
◉ How can power differences impact quality improvement efforts?
Answer: They can interfere with communication and produce errors.
◉ What does SBAR stand for?
Answer: Situation, Background, Assessment, Recommendation.
◉ What is the purpose of AIDET?
Answer: To improve communication directly with patients and manage
their expectations.
◉ Which organization accredits ambulatory surgery centers?
