GMS 6552 EXAM 2 TEST BANK QUESTIONS
AND ACCURATE ANSWERS PRACTICE
STUDY MATERIAL
●● Knowledge Workers
Answer: Workers whose intelligence is a critical asset to employers
●● Glass Ceiling Effect
Answer: an invisible barrier limiting career advancement of minorities
●● Globalization
Answer: the world interdependence of resource flows, product markets,
and business conditions
●● Organization
Answer: a collection of people working together to achieve a common
purpose
●● Productivity
Answer: the quantity and quality of work performance relative to the
cost of inputs
,●● Performance Effectiveness
Answer: An output measure of task or goal accomplishment
●● Performance Efficeincy
Answer: An input measure of resource cost associated with goal
accomplishment
●● General Environment
Answer: composed of economic, legal-political, technological, socio-
cultural, and natural environment conditions
●● Sustainable Business
Answer: A business that both meets customer needs and protects the well
being of the environment
●● Sustainable Innovation
Answer: New products and production methods that have reduced
impact on the environment
●● Specific Environment
Answer: people and groups with whom the organization interacts
●● Stakeholders
,Answer: persons, groups, and institutions directly affected by an
organization
●● Competitive Advantage
Answer: something an organization does extremely well, a core
competency that sets it apart from competitors
which can be achieved through costs, quality, delivery, and flexibility
●● Environmental Uncertainty
Answer: the lack of complete information about the environment
●● Organizational Effectiveness
Answer: sustainable high performance in using resources to accomplish
mission and objectives
●● Manager
Answer: A person in an organization who directly supports,supervises,
and helps activate the work efforts and performance of others
●● Top Managers
Answer: Managers responsible for performance of an organization as a
whole or for one of its larger parts
, ●● Middle Managers
Answer: Managers in charge of relatively large departments or divisions
●● Supervisors
Answer: Managers in charge of a small work group of non-managerial
workers
●● Line Managers
Answer: Managers responsible for work activities that directly affect
organization's outputs
●● Staff Managers
Answer: Managers that use technical expertise to advise and support the
efforts of line workers
●● Functional Managers
Answer: Managers responsible for a single area of activity
●● General Managers
Answer: managers responsible for more complex units that include
many functional areas
●● Management
AND ACCURATE ANSWERS PRACTICE
STUDY MATERIAL
●● Knowledge Workers
Answer: Workers whose intelligence is a critical asset to employers
●● Glass Ceiling Effect
Answer: an invisible barrier limiting career advancement of minorities
●● Globalization
Answer: the world interdependence of resource flows, product markets,
and business conditions
●● Organization
Answer: a collection of people working together to achieve a common
purpose
●● Productivity
Answer: the quantity and quality of work performance relative to the
cost of inputs
,●● Performance Effectiveness
Answer: An output measure of task or goal accomplishment
●● Performance Efficeincy
Answer: An input measure of resource cost associated with goal
accomplishment
●● General Environment
Answer: composed of economic, legal-political, technological, socio-
cultural, and natural environment conditions
●● Sustainable Business
Answer: A business that both meets customer needs and protects the well
being of the environment
●● Sustainable Innovation
Answer: New products and production methods that have reduced
impact on the environment
●● Specific Environment
Answer: people and groups with whom the organization interacts
●● Stakeholders
,Answer: persons, groups, and institutions directly affected by an
organization
●● Competitive Advantage
Answer: something an organization does extremely well, a core
competency that sets it apart from competitors
which can be achieved through costs, quality, delivery, and flexibility
●● Environmental Uncertainty
Answer: the lack of complete information about the environment
●● Organizational Effectiveness
Answer: sustainable high performance in using resources to accomplish
mission and objectives
●● Manager
Answer: A person in an organization who directly supports,supervises,
and helps activate the work efforts and performance of others
●● Top Managers
Answer: Managers responsible for performance of an organization as a
whole or for one of its larger parts
, ●● Middle Managers
Answer: Managers in charge of relatively large departments or divisions
●● Supervisors
Answer: Managers in charge of a small work group of non-managerial
workers
●● Line Managers
Answer: Managers responsible for work activities that directly affect
organization's outputs
●● Staff Managers
Answer: Managers that use technical expertise to advise and support the
efforts of line workers
●● Functional Managers
Answer: Managers responsible for a single area of activity
●● General Managers
Answer: managers responsible for more complex units that include
many functional areas
●● Management
