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1. A technician is preparing a workstation for maintenance. Which action should be
performed FIRST?
A. Install updates
B. Back up critical data
C. Run diagnostics
D. Disconnect peripherals
Answer: B ✓
Backing up critical data ensures no loss before maintenance begins, which is always
the first priority.
2. Which tool is BEST for measuring electrical resistance?
A. Voltmeter
B. Ammeter
C. Ohmmeter
D. Oscilloscope
Answer: C ✓
An ohmmeter is specifically designed to measure resistance, unlike voltage or
current tools.
3. A user reports slow system performance. What is the MOST likely cause?
A. Updated drivers
B. Excessive background processes
C. Increased RAM
D. Proper cooling
Answer: B ✓
Too many background processes consume CPU and memory, leading to
performance degradation.
4. What does PPE stand for?
A. Personal Performance Equipment
B. Protective Power Equipment
C. Personal Protective Equipment
D. Professional Protection Equipment
Answer: C ✓
, Personal Protective Equipment (PPE) ensures worker safety in hazardous
environments.
5. Which component stores data permanently?
A. RAM
B. CPU
C. Hard Drive
D. Cache
Answer: C ✓
A hard drive provides non-volatile storage, retaining data even without power.
6. What is the primary function of a circuit breaker?
A. Increase voltage
B. Store energy
C. Interrupt current flow during overload
D. Measure resistance
Answer: C ✓
A circuit breaker protects circuits by interrupting current during overload
conditions.
7. Which OSI layer handles data encryption?
A. Physical
B. Transport
C. Presentation
D. Network
Answer: C ✓
The presentation layer is responsible for encryption and data formatting.
8. A device is overheating. What should be checked FIRST?
A. Software updates
B. Cooling system
C. Network settings
D. User permissions
Answer: B ✓
An overheating issue is most commonly linked to a faulty cooling system.
9. Which command checks network connectivity?
A. ipconfig
B. ping
C. netstat
D. tracert
Answer: B ✓
The ping command verifies connectivity between devices.
10. What type of memory is volatile?
A. SSD
B. HDD
C. RAM
D. ROM
Answer: C ✓
RAM is volatile memory, meaning it loses data when power is off.
, 11. Which safety practice is MOST important when working with electricity?
A. Wearing gloves
B. Turning off power
C. Using tools
D. Checking manuals
Answer: B ✓
Always turn off power to eliminate risk of electric shock.
12. A network uses IP addresses. What do they identify?
A. Applications
B. Devices
C. Files
D. Users
Answer: B ✓
IP addresses uniquely identify devices on a network.
13. What is malware?
A. Hardware issue
B. Malicious software
C. Network cable
D. Power failure
Answer: B ✓
Malware refers to malicious software designed to harm systems.
14. Which device connects networks together?
A. Switch
B. Router
C. Hub
D. Bridge
Answer: B ✓
A router connects and directs traffic between multiple networks.
15. What is the function of a firewall?
A. Increase speed
B. Store data
C. Block unauthorized access
D. Manage memory
Answer: C ✓
A firewall protects systems by blocking unauthorized access.
16. A system fails to boot. What is the FIRST step?
A. Replace hardware
B. Check power supply
C. Reinstall OS
D. Format disk
Answer: B ✓
Checking the power supply ensures the system receives basic power before deeper
troubleshooting.
17. Which unit measures electrical current?
A. Volt
B. Ampere