BA339 Chapter 1 & 2, Operations and Supply Chain Management: THE CORE, F. Robert Jacobs, Richard B. Chase Exam 2026 Questions and Answers Graded A+

BA339 Chapter 1 & 2, Operations and
Supply Chain Management: THE CORE,
F. Robert Jacobs, Richard B. Chase Exam
2026 Questions and Answers Graded A+

Operations and supply chain management (OSCM) - Correct answer-The design,

operation, and improvement of the systems that create and deliver the firm's

primary products and services.

Process - Correct answer-Made up of one or more activities that transform inputs

into outputs

What are the operations and supply chain processes? - Correct answer-Planning

Sourcing

Making

Delivering

Returning



©COPYRIGHT 2026, ALL RIGHTS RESERVED 1

, Planning - Correct answer-How anticipated demand will be met with available

resources




Processes needed to operate an existing supply chain

Sourcing - Correct answer-The selection of suppliers that will deliver the goods

and services needed to create the firm's product

Making - Correct answer-Where the major product is produced or the service

provided.

Delivering - Correct answer-Logistic processes such as selecting carriers,

coordinating movement of goods and information, and collecting payment from

customers.

Returning - Correct answer-Process for receiving worn-out, defective, and excess

products back from customers and support for customers who have problems with

delivered products.

Success depends upon: - Correct answer-Strategy

Processes to deliver products and services

Analytics to support the decisions needed to manage the firm



©COPYRIGHT 2026, ALL RIGHTS RESERVED 2