IREM – CPM EXAM QUESTIONS WITH
CORRECT ANSWERS
The California Hills, a PUD outside of Riverside, Calif., has completed
| | | | | | | | | | |
three off our phases of development. There are currently 65 owned
| | | | | | | | | | |
units. The final phase of the development will build out 25 more units.
| | | | | | | | | | | | |
What type of management would best serve this community? -
| | | | | | | | | |
CORRECT ANSWER✔✔-This community presents a complex
| | | | | |
management challenge that may best be met with full agency | | | | | | | | | |
management services. If this CID is still under developer control they
| | | | | | | | | | |
may be interested in keeping the financial records/budgets.
| | | | | | |
A condominium association of detached new home construction in
| | | | | | | | |
Milwaukee is located in a former commercial district near downtown
| | | | | | | | | |
that has been the site of a great deal of condominium conversion
| | | | | | | | | | | |
activity. This CID has eight units, a parking structure, and a small
| | | | | | | | | | | |
recreational facility, which includes a fitness room and pool. What type
| | | | | | | | | | |
of management would best serve this community? - CORRECT
| | | | | | | | |
ANSWER✔✔-Financial-only management or self management may | | | | | |
work best for this community.
| | | |
A small apartment building with six units in Washington, D.C., was
| | | | | | | | | | |
converted to condominiums five years ago. The first floor was intended
| | | | | | | | | | |
to be leased as office space but is currently vacant. The building was
| | | | | | | | | | | | |
,built in 1948.What type of management would best serve this
| | | | | | | | | |
community? List the range of circumstances where you think this
| | | | | | | | | |
community may potentially benefit from the services of a management
| | | | | | | | | |
company. - CORRECT ANSWER✔✔-While the small size of this condo
| | | | | | | | | |
conversion might be make it feasible for self management or financial-
| | | | | | | | | |
only management, the age of the community indicates that some
| | | | | | | | | |
maintenance challenges may be at work. To meet these challenges full
| | | | | | | | | | |
service management may benefit the community.
| | | | |
The Shangri-La is a 200 unit, detached home, planned unit development
| | | | | | | | | |
with attractive yards and large above-median priced homes. The
| | | | | | | | | |
expansive common areas include a par-3 and -4 golf course, water park,
| | | | | | | | | | | |
and game room. What type of management would best serve this
| | | | | | | | | | |
community? List the pros and cons of outside management for this type
| | | | | | | | | | |
of community. - CORRECT ANSWER✔✔-Answers will vary.
| | | | | | |
Define the role of a member in the association (for example, the unit
| | | | | | | | | | | | |
owner) in the decisions of the Board of Directors. - CORRECT
| | | | | | | | | | |
ANSWER✔✔-The basic principle of a common interest development is | | | | | | | | |
that no one owner can act in isolation from the group. This means for
| | | | | | | | | | | | | |
one that they cannot break the terms of membership set out in the
| | | | | | | | | | | | |
documents of the CID. Members may be nominated to the Board of
| | | | | | | | | | | |
Directors. Part of effective relationship management of the agent/board
| | | | | | | |
interaction is to understand that debate within the community is a
| | | | | | | | | | | |
natural part of the member/board decision making process.
| | | | | | |
,What are the potential advantages or disadvantages of a high degree of
| | | | | | | | | | | |
participation among members of the association for the CID? - CORRECT
| | | | | | | | | |
ANSWER✔✔-The benefits to having highly active and vocal volunteer
| | | | | | | | | |
participation in the association is that in fostering the belief in owners
| | | | | | | | | | | |
that their voice matters helps build strong community "buy in"
| | | | | | | | | |
(participation, or a sense of "investment"),which in turn will create the
| | | | | | | | | | |
best pool of candidates from which Boards and committees are
| | | | | | | | | |
appointed. The disadvantage to vocal participation is that it can bog
| | | | | | | | | | |
down the ability of a CID to make decisions if membership contests the
| | | | | | | | | | | | |
decisions of the Board of Directors. | | | | |
Explain why common areas are potentially one of the benefits of CID
| | | | | | | | | | | |
membership - CORRECT ANSWER✔✔-In residential property the CID
| | | | | | | |
allows individual investors to share in the benefits of common elements
| | | | | | | | | | |
such as swimming pools, tennis courts, or landscaped common areas
| | | | | | | | | |
that an individual owner may not have been able to afford.
| | | | | | | | | |
Describe the advantages of having a management agreement that spells
| | | | | | | | |
out the relationship between the Managing Agent and CID in as
| | | | | | | | | | | |
detailed a manner as possible. - CORRECT ANSWER✔✔-The benefit of a
| | | | | | | | | | |
detailed management agreement lies in part in that it clarifies to whom
| | | | | | | | | | | |
the Managing Agent reports.
| | |
What is active listening? - CORRECT ANSWER✔✔-The term active
| | | | | | | | |
listening describes communication in which the listener is as active in
| | | | | | | | | | |
the process as the speaker. The goal of active listening is for you to hear
| | | | | | | | | | | | | | |
, and understand other people, and to let them know you've heard and
| | | | | | | | | | | |
understood them. |
What percent of communications are nonverbal? - CORRECT
| | | | | | | |
ANSWER✔✔-Around 55 percent of what others hear us say is a direct | | | | | | | | | | | |
result of what we communicate visually: dress, posture, movements,
| | | | | | | | |
facial expressions, and eye contact. The next 38 percent of the message
| | | | | | | | | | | |
we send comes from the sound of the communication: tone of voice,
| | | | | | | | | | | |
accent, rate of speech, volume, and timbre. So, a total of 93 percent of
| | | | | | | | | | | | | |
communications are nonverbal. | |
Which conflict resolution style believes "only the strong survive"? -
| | | | | | | | | |
CORRECT ANSWER✔✔-The adversarial style of conflict resolution
| | | | | | |
believes "only the strong survive." | | | |
Which conflict resolution style believes "you must give a little to get a
| | | | | | | | | | | | |
little"? - CORRECT ANSWER✔✔-The compromising style of conflict
| | | | | | | |
resolution believes "you must give a little to get a little."
| | | | | | | | | |
What is the difference between Theory X and Theory Y styles of
| | | | | | | | | | | |
management? - CORRECT ANSWER✔✔-Autocratic, or Theory X, | | | | | | |
managers make the assumption that employees inherently dislike work
| | | | | | | | |
and prefer to be directed. These managers believe that because of their
| | | | | | | | | | | |
dislike for work, most people must be controlled and threatened before
| | | | | | | | | | |
they will work hard enough and that the average human desires security
| | | | | | | | | | |
above everything.Participatory, or Theory Y, managers make the
| | | | | | | | |
CORRECT ANSWERS
The California Hills, a PUD outside of Riverside, Calif., has completed
| | | | | | | | | | |
three off our phases of development. There are currently 65 owned
| | | | | | | | | | |
units. The final phase of the development will build out 25 more units.
| | | | | | | | | | | | |
What type of management would best serve this community? -
| | | | | | | | | |
CORRECT ANSWER✔✔-This community presents a complex
| | | | | |
management challenge that may best be met with full agency | | | | | | | | | |
management services. If this CID is still under developer control they
| | | | | | | | | | |
may be interested in keeping the financial records/budgets.
| | | | | | |
A condominium association of detached new home construction in
| | | | | | | | |
Milwaukee is located in a former commercial district near downtown
| | | | | | | | | |
that has been the site of a great deal of condominium conversion
| | | | | | | | | | | |
activity. This CID has eight units, a parking structure, and a small
| | | | | | | | | | | |
recreational facility, which includes a fitness room and pool. What type
| | | | | | | | | | |
of management would best serve this community? - CORRECT
| | | | | | | | |
ANSWER✔✔-Financial-only management or self management may | | | | | |
work best for this community.
| | | |
A small apartment building with six units in Washington, D.C., was
| | | | | | | | | | |
converted to condominiums five years ago. The first floor was intended
| | | | | | | | | | |
to be leased as office space but is currently vacant. The building was
| | | | | | | | | | | | |
,built in 1948.What type of management would best serve this
| | | | | | | | | |
community? List the range of circumstances where you think this
| | | | | | | | | |
community may potentially benefit from the services of a management
| | | | | | | | | |
company. - CORRECT ANSWER✔✔-While the small size of this condo
| | | | | | | | | |
conversion might be make it feasible for self management or financial-
| | | | | | | | | |
only management, the age of the community indicates that some
| | | | | | | | | |
maintenance challenges may be at work. To meet these challenges full
| | | | | | | | | | |
service management may benefit the community.
| | | | |
The Shangri-La is a 200 unit, detached home, planned unit development
| | | | | | | | | |
with attractive yards and large above-median priced homes. The
| | | | | | | | | |
expansive common areas include a par-3 and -4 golf course, water park,
| | | | | | | | | | | |
and game room. What type of management would best serve this
| | | | | | | | | | |
community? List the pros and cons of outside management for this type
| | | | | | | | | | |
of community. - CORRECT ANSWER✔✔-Answers will vary.
| | | | | | |
Define the role of a member in the association (for example, the unit
| | | | | | | | | | | | |
owner) in the decisions of the Board of Directors. - CORRECT
| | | | | | | | | | |
ANSWER✔✔-The basic principle of a common interest development is | | | | | | | | |
that no one owner can act in isolation from the group. This means for
| | | | | | | | | | | | | |
one that they cannot break the terms of membership set out in the
| | | | | | | | | | | | |
documents of the CID. Members may be nominated to the Board of
| | | | | | | | | | | |
Directors. Part of effective relationship management of the agent/board
| | | | | | | |
interaction is to understand that debate within the community is a
| | | | | | | | | | | |
natural part of the member/board decision making process.
| | | | | | |
,What are the potential advantages or disadvantages of a high degree of
| | | | | | | | | | | |
participation among members of the association for the CID? - CORRECT
| | | | | | | | | |
ANSWER✔✔-The benefits to having highly active and vocal volunteer
| | | | | | | | | |
participation in the association is that in fostering the belief in owners
| | | | | | | | | | | |
that their voice matters helps build strong community "buy in"
| | | | | | | | | |
(participation, or a sense of "investment"),which in turn will create the
| | | | | | | | | | |
best pool of candidates from which Boards and committees are
| | | | | | | | | |
appointed. The disadvantage to vocal participation is that it can bog
| | | | | | | | | | |
down the ability of a CID to make decisions if membership contests the
| | | | | | | | | | | | |
decisions of the Board of Directors. | | | | |
Explain why common areas are potentially one of the benefits of CID
| | | | | | | | | | | |
membership - CORRECT ANSWER✔✔-In residential property the CID
| | | | | | | |
allows individual investors to share in the benefits of common elements
| | | | | | | | | | |
such as swimming pools, tennis courts, or landscaped common areas
| | | | | | | | | |
that an individual owner may not have been able to afford.
| | | | | | | | | |
Describe the advantages of having a management agreement that spells
| | | | | | | | |
out the relationship between the Managing Agent and CID in as
| | | | | | | | | | | |
detailed a manner as possible. - CORRECT ANSWER✔✔-The benefit of a
| | | | | | | | | | |
detailed management agreement lies in part in that it clarifies to whom
| | | | | | | | | | | |
the Managing Agent reports.
| | |
What is active listening? - CORRECT ANSWER✔✔-The term active
| | | | | | | | |
listening describes communication in which the listener is as active in
| | | | | | | | | | |
the process as the speaker. The goal of active listening is for you to hear
| | | | | | | | | | | | | | |
, and understand other people, and to let them know you've heard and
| | | | | | | | | | | |
understood them. |
What percent of communications are nonverbal? - CORRECT
| | | | | | | |
ANSWER✔✔-Around 55 percent of what others hear us say is a direct | | | | | | | | | | | |
result of what we communicate visually: dress, posture, movements,
| | | | | | | | |
facial expressions, and eye contact. The next 38 percent of the message
| | | | | | | | | | | |
we send comes from the sound of the communication: tone of voice,
| | | | | | | | | | | |
accent, rate of speech, volume, and timbre. So, a total of 93 percent of
| | | | | | | | | | | | | |
communications are nonverbal. | |
Which conflict resolution style believes "only the strong survive"? -
| | | | | | | | | |
CORRECT ANSWER✔✔-The adversarial style of conflict resolution
| | | | | | |
believes "only the strong survive." | | | |
Which conflict resolution style believes "you must give a little to get a
| | | | | | | | | | | | |
little"? - CORRECT ANSWER✔✔-The compromising style of conflict
| | | | | | | |
resolution believes "you must give a little to get a little."
| | | | | | | | | |
What is the difference between Theory X and Theory Y styles of
| | | | | | | | | | | |
management? - CORRECT ANSWER✔✔-Autocratic, or Theory X, | | | | | | |
managers make the assumption that employees inherently dislike work
| | | | | | | | |
and prefer to be directed. These managers believe that because of their
| | | | | | | | | | | |
dislike for work, most people must be controlled and threatened before
| | | | | | | | | | |
they will work hard enough and that the average human desires security
| | | | | | | | | | |
above everything.Participatory, or Theory Y, managers make the
| | | | | | | | |
