PUBLIX GROCERY KNOWLEDGE EXAM QUESTIONS
WITH ACCURATE ANSWERS |GRADED A+ .
Appropriate number of associates to unload truck - correct Answers -Grocery must use at least
four associates, one may include the driver.
Publix Mission Statement - correct Answers -"Our mission is to be the premier quality food
retailer in the world."
To that end we commit to being:
-Passionately focused on customer value
-Intolerant of waste
-Dedicated to the dignity, value and employment security of our associates
-Devoted to the highest standards of stewardship for our stockholders,
-Involved as responsible citizens in our communities
Passionately Focused on Customer Value - correct Answers --Continually look for ways to add
value, such as walking customers to products
-Carefully order and handle products to prevent out-of-stocks and ensure product quality
Intolerant of Waste - correct Answers --Focus on performing your job as efficiently as possible
so you don't waste time or cause others to perform rework
1
, -Control the amount of supplies you use. Try to keep materials secure so they don't get damaged
or lost
-Carefully handle product to prevent it from getting damaged, including using your safety and
plastic cutter properly.
-Be aware of and report losses caused by theft
Dedicated to the Dignity, Value, and Employment Security of our associates - correct Answers --
Continually enhance your role in the department. The more value you provide to your job and
how you reduce waste in your work processes will add employment security to your role as well
as those of other associates
-Never underestimate the value of the roles other store team members play
Devoted to the highest stands of stewardship for our stockholders - correct Answers -Follow the
standards and policies set by Publix for the operation of the grocery department to maximize
your sales and profit. This includes effectively merchandising and properly rotating product.
Involved as Responsible Citizens in our Communities - correct Answers -Support the community
in which your store is located. Your customers are also your neighbor!
Publix Guarantee - correct Answers -" We will never knowingly disappoint you. If for any
reason your purchase does not give you complete satisfaction, the full purchase price will be
cheerfully refunded immediately upon request."
10 foot, 10 second rule - correct Answers -Speak to and smile at everyone within 10 feet if you
and greet customers within the first 10 seconds of their arrival in your department.
Strategic Tasks - correct Answers -Service and supply chain operations
2
WITH ACCURATE ANSWERS |GRADED A+ .
Appropriate number of associates to unload truck - correct Answers -Grocery must use at least
four associates, one may include the driver.
Publix Mission Statement - correct Answers -"Our mission is to be the premier quality food
retailer in the world."
To that end we commit to being:
-Passionately focused on customer value
-Intolerant of waste
-Dedicated to the dignity, value and employment security of our associates
-Devoted to the highest standards of stewardship for our stockholders,
-Involved as responsible citizens in our communities
Passionately Focused on Customer Value - correct Answers --Continually look for ways to add
value, such as walking customers to products
-Carefully order and handle products to prevent out-of-stocks and ensure product quality
Intolerant of Waste - correct Answers --Focus on performing your job as efficiently as possible
so you don't waste time or cause others to perform rework
1
, -Control the amount of supplies you use. Try to keep materials secure so they don't get damaged
or lost
-Carefully handle product to prevent it from getting damaged, including using your safety and
plastic cutter properly.
-Be aware of and report losses caused by theft
Dedicated to the Dignity, Value, and Employment Security of our associates - correct Answers --
Continually enhance your role in the department. The more value you provide to your job and
how you reduce waste in your work processes will add employment security to your role as well
as those of other associates
-Never underestimate the value of the roles other store team members play
Devoted to the highest stands of stewardship for our stockholders - correct Answers -Follow the
standards and policies set by Publix for the operation of the grocery department to maximize
your sales and profit. This includes effectively merchandising and properly rotating product.
Involved as Responsible Citizens in our Communities - correct Answers -Support the community
in which your store is located. Your customers are also your neighbor!
Publix Guarantee - correct Answers -" We will never knowingly disappoint you. If for any
reason your purchase does not give you complete satisfaction, the full purchase price will be
cheerfully refunded immediately upon request."
10 foot, 10 second rule - correct Answers -Speak to and smile at everyone within 10 feet if you
and greet customers within the first 10 seconds of their arrival in your department.
Strategic Tasks - correct Answers -Service and supply chain operations
2
