WGU C208 Final OA Study Guide
Questions and Guide Answers
100% Verified Graded A+
1. Which three individuals within an organization could play the role of change
agent
Answer: ceo
consultant
employee
2. Which of the eight steps described by Kotter is the first step a change leader
takes when implementing a change
Answer: Establishing a sense of urgency
3. Place the stages of Everett Roger's Diffusion of Innovation model in order
from 1 (earliest stage) to 5 (latest stage)
Answer: knowledge
persuasion
,decision
implementation
confirmation
4. The head of human resources of a large company is considering changes to the
employee benefits program but is unsure how the employees will respond to
these changes
Which type of change model should this person employ?
Answer: Descriptive
5. Which two statements characterize low end disruption
Answer: it is an innovation that is good enough
it evolves over time into a product with more features
6. Which approaches would be appropriate for communicating change initia-
tives?
Choose 2 answers
Answer: Communicating change initiatives through email Explaining why the
change is needed
7. What is essential for a leader to communicate when undertaking organiza-
tional change?
Answer: a consistent vision of the end result of the change
, 8. how should training be viewed during organizational change
Answer: as a worthwhile investment in a successful transition
9. How can a leader connect with employees to help sustain organizational
change?
Answer: ottering positive feedback
10. Which approach is proven and effective in using reinforcements to sustain
change?
Answer: Directing leaders to focus on profit-driven goals, market share, and employee satisfaction
11. What is a common cause for the failure of organizational change
Answer: unclear goals
12. Which role does creative tension play in organizational change according to
Peter Senge?
Answer: It drives people to bring reality in line with their vision
13. which emotion is prevalent among almost all employees during the process
of organizational change?
Answer: anger
14. which practice can lead to unconscious resistance to attempts at organiza-
tional change?
Answer: tiring statt with unrelated demands
Questions and Guide Answers
100% Verified Graded A+
1. Which three individuals within an organization could play the role of change
agent
Answer: ceo
consultant
employee
2. Which of the eight steps described by Kotter is the first step a change leader
takes when implementing a change
Answer: Establishing a sense of urgency
3. Place the stages of Everett Roger's Diffusion of Innovation model in order
from 1 (earliest stage) to 5 (latest stage)
Answer: knowledge
persuasion
,decision
implementation
confirmation
4. The head of human resources of a large company is considering changes to the
employee benefits program but is unsure how the employees will respond to
these changes
Which type of change model should this person employ?
Answer: Descriptive
5. Which two statements characterize low end disruption
Answer: it is an innovation that is good enough
it evolves over time into a product with more features
6. Which approaches would be appropriate for communicating change initia-
tives?
Choose 2 answers
Answer: Communicating change initiatives through email Explaining why the
change is needed
7. What is essential for a leader to communicate when undertaking organiza-
tional change?
Answer: a consistent vision of the end result of the change
, 8. how should training be viewed during organizational change
Answer: as a worthwhile investment in a successful transition
9. How can a leader connect with employees to help sustain organizational
change?
Answer: ottering positive feedback
10. Which approach is proven and effective in using reinforcements to sustain
change?
Answer: Directing leaders to focus on profit-driven goals, market share, and employee satisfaction
11. What is a common cause for the failure of organizational change
Answer: unclear goals
12. Which role does creative tension play in organizational change according to
Peter Senge?
Answer: It drives people to bring reality in line with their vision
13. which emotion is prevalent among almost all employees during the process
of organizational change?
Answer: anger
14. which practice can lead to unconscious resistance to attempts at organiza-
tional change?
Answer: tiring statt with unrelated demands
