WGU C208 FINAL ASSESSMENT
Questions and Guide Answers
100% Verified Graded A+
1. Which stage in Kurt Lewin's change model involves changes being institu-
tionalized in the corporate culture?: a)Unfreezing
b)Changing
c)Freezing
d)Refreezing
Answer: D
2. Which of the following does not characterize the management style known
as empowerment?: a)Delegation
b) Use of teams
c) Reliance on hierarchy
,d) Autonomy of workers
Answer: C
3. What is the first step in John Kotter's eight-step process for transformational
change?: a) Form a guiding coalition
b) Create a vision
c) Establish a sense of urgency
d) Empower others to act
Answer: C
4. Which of the following is not an explanation for why people resist change at
work?: a) Defensive managers who create an expectation of negative change.
b) Fear of change that will hurt them through layotts, unpleasant new responsibilities.
c) Resentment over being forced to accept change.
d) Management has explained and demonstrated the need for change.
Answer: D
5. Why does John Kotter advocate creating "short-term wins" in his eight-step
, process for change?: a) They help to create a feeling of progress as well as an opportunity to reward
employees.
b) They justify the change ettort for senior management.
c) They allow old ways to be retired.
d) None of the above
Answer: A
6. The development of the Internet is an example of .: a) common
innovation
b) incremental innovation
c) semi-radical innovation
d) radical innovation
Answer: D
7. Which stage in Kurt Lewin's change model involves people employing new
skills and attitudes and being rewarded by the organization for doing so?: a)
Unfreezing
b) Refreezing
Questions and Guide Answers
100% Verified Graded A+
1. Which stage in Kurt Lewin's change model involves changes being institu-
tionalized in the corporate culture?: a)Unfreezing
b)Changing
c)Freezing
d)Refreezing
Answer: D
2. Which of the following does not characterize the management style known
as empowerment?: a)Delegation
b) Use of teams
c) Reliance on hierarchy
,d) Autonomy of workers
Answer: C
3. What is the first step in John Kotter's eight-step process for transformational
change?: a) Form a guiding coalition
b) Create a vision
c) Establish a sense of urgency
d) Empower others to act
Answer: C
4. Which of the following is not an explanation for why people resist change at
work?: a) Defensive managers who create an expectation of negative change.
b) Fear of change that will hurt them through layotts, unpleasant new responsibilities.
c) Resentment over being forced to accept change.
d) Management has explained and demonstrated the need for change.
Answer: D
5. Why does John Kotter advocate creating "short-term wins" in his eight-step
, process for change?: a) They help to create a feeling of progress as well as an opportunity to reward
employees.
b) They justify the change ettort for senior management.
c) They allow old ways to be retired.
d) None of the above
Answer: A
6. The development of the Internet is an example of .: a) common
innovation
b) incremental innovation
c) semi-radical innovation
d) radical innovation
Answer: D
7. Which stage in Kurt Lewin's change model involves people employing new
skills and attitudes and being rewarded by the organization for doing so?: a)
Unfreezing
b) Refreezing
