Professional Golfers' Association of
SPO FLOG • 2 LEVEL
★ ★
PGA America
PGA PGM 3.0 — Level 2 Golf Operations
EST. 1916
SERVING THE MEMBERS • GROWING THE GAME
PGA PGM 3.0 — Level 2 Golf Operations
CO M P R E H E N S I V E A SS E SS M E N T: B U S I N E SS P L A N N I N G , M E R C H A N D I S I N G , T U R F G R A SS & T E A C H I N G
ORGANIZATION Professional Golfers' Association of PROGRAM PGA Professional Golf Management (PGM)
America 3.0
LEVEL Level 2 — Golf Operations ACADEMIC YEAR
TOTAL QUESTIONS 50 Questions CONTENT AREAS Business Planning, Merchandising,
Turfgrass, Teaching, Management
FORMAT Multiple Choice & True/False — Select the ANSWER KEY Verified PGA PGM 3.0 Curriculum
Single Best Answer
EXAMINATION INSTRUCTIONS
▸ Select the single best answer for each multiple-choice or true/false question.
▸ This Level 2 Golf Operations examination covers: business planning and organizational alignment, marketing and customer
service, staffing and human resources, merchandising and inventory management, turfgrass management, teaching and
coaching methodology, and feedback/learning principles.
▸ The correct PGA PGM 3.0 answer and curriculum reference appear below each question.
▸ All content is aligned with the current PGA PGM 3.0 Level 2 curriculum standards.
BUSINESS PLANNING, MERCHANDISING, TURFGRASS MANAGEMENT & Questions 1 –
INSTRUCTION 50
1. The vision, core values, and mission statement of a golf facility should be developed concurrently with establishing
a facility-wide business plan that concludes with concrete goals and strategies for meeting them.
A. True
B. False
CORRECT ANSWER True
PGA PGM 3.0 REFERENCE The vision, core values, and mission statement should be developed concurrently with the
facility-wide business plan. Proper business planning and operations alignment directs that
sufficient resources be identified BEFORE strategies for achieving business objectives are
developed.
, 2. What department is considered the core unit of most golf facilities?
A. Food and Beverage
B. Golf Course Maintenance
C. The Golf Operation
D. Merchandising/Retail
CORRECT ANSWER C — The Golf Operation
PGA PGM 3.0 REFERENCE The golf operation is considered the core unit of most facilities. Policies and procedures are
part of the systems support element of the golf operations organization. The principal focus of
golf operations is providing high-quality playing experiences and customer service.
3. What is the most accurate description of the relationship between the facility's business plan and the golf
operation?
A. Independence — the golf operation functions autonomously from the business plan
B. Alignment — the golf operation must correspond with the facility's business plan
C. Subordination — the business plan is secondary to golf operations
D. Separation — the business plan only addresses financial matters
CORRECT ANSWER B — Alignment — the golf operation must correspond with the facility's business plan
PGA PGM 3.0 REFERENCE The golf operation must align with the facility's business plan. Descriptive/directional elements
that need to be in place include: facility type, geographic locale, customer base, business
objectives/goals, and strategies.
4. What intangible resource is key to enabling and facilitating peak performance at a golf facility?
A. Financial reserves
B. Technology systems
C. Physical property
D. Culture
CORRECT ANSWER D — Culture
PGA PGM 3.0 REFERENCE Culture is the intangible resource key to enabling peak performance. A facility can foster a
culture of improvement by encouraging open discussion/input and providing tools to
positively impact operations. Staff is considered a tangible facility resource (True).
5. High-performance profiling is a tool that can be used to communicate a uniform set of facility-wide expectations
for all employees.
A. True
B. False
CORRECT ANSWER True
PGA PGM 3.0 REFERENCE High-performance profiling communicates uniform facility-wide expectations. Self-
assessments are appropriate for staff to align personal goals with business goals. Job
descriptions should identify skills necessary to accomplish position tasks (True).
SPO FLOG • 2 LEVEL
★ ★
PGA America
PGA PGM 3.0 — Level 2 Golf Operations
EST. 1916
SERVING THE MEMBERS • GROWING THE GAME
PGA PGM 3.0 — Level 2 Golf Operations
CO M P R E H E N S I V E A SS E SS M E N T: B U S I N E SS P L A N N I N G , M E R C H A N D I S I N G , T U R F G R A SS & T E A C H I N G
ORGANIZATION Professional Golfers' Association of PROGRAM PGA Professional Golf Management (PGM)
America 3.0
LEVEL Level 2 — Golf Operations ACADEMIC YEAR
TOTAL QUESTIONS 50 Questions CONTENT AREAS Business Planning, Merchandising,
Turfgrass, Teaching, Management
FORMAT Multiple Choice & True/False — Select the ANSWER KEY Verified PGA PGM 3.0 Curriculum
Single Best Answer
EXAMINATION INSTRUCTIONS
▸ Select the single best answer for each multiple-choice or true/false question.
▸ This Level 2 Golf Operations examination covers: business planning and organizational alignment, marketing and customer
service, staffing and human resources, merchandising and inventory management, turfgrass management, teaching and
coaching methodology, and feedback/learning principles.
▸ The correct PGA PGM 3.0 answer and curriculum reference appear below each question.
▸ All content is aligned with the current PGA PGM 3.0 Level 2 curriculum standards.
BUSINESS PLANNING, MERCHANDISING, TURFGRASS MANAGEMENT & Questions 1 –
INSTRUCTION 50
1. The vision, core values, and mission statement of a golf facility should be developed concurrently with establishing
a facility-wide business plan that concludes with concrete goals and strategies for meeting them.
A. True
B. False
CORRECT ANSWER True
PGA PGM 3.0 REFERENCE The vision, core values, and mission statement should be developed concurrently with the
facility-wide business plan. Proper business planning and operations alignment directs that
sufficient resources be identified BEFORE strategies for achieving business objectives are
developed.
, 2. What department is considered the core unit of most golf facilities?
A. Food and Beverage
B. Golf Course Maintenance
C. The Golf Operation
D. Merchandising/Retail
CORRECT ANSWER C — The Golf Operation
PGA PGM 3.0 REFERENCE The golf operation is considered the core unit of most facilities. Policies and procedures are
part of the systems support element of the golf operations organization. The principal focus of
golf operations is providing high-quality playing experiences and customer service.
3. What is the most accurate description of the relationship between the facility's business plan and the golf
operation?
A. Independence — the golf operation functions autonomously from the business plan
B. Alignment — the golf operation must correspond with the facility's business plan
C. Subordination — the business plan is secondary to golf operations
D. Separation — the business plan only addresses financial matters
CORRECT ANSWER B — Alignment — the golf operation must correspond with the facility's business plan
PGA PGM 3.0 REFERENCE The golf operation must align with the facility's business plan. Descriptive/directional elements
that need to be in place include: facility type, geographic locale, customer base, business
objectives/goals, and strategies.
4. What intangible resource is key to enabling and facilitating peak performance at a golf facility?
A. Financial reserves
B. Technology systems
C. Physical property
D. Culture
CORRECT ANSWER D — Culture
PGA PGM 3.0 REFERENCE Culture is the intangible resource key to enabling peak performance. A facility can foster a
culture of improvement by encouraging open discussion/input and providing tools to
positively impact operations. Staff is considered a tangible facility resource (True).
5. High-performance profiling is a tool that can be used to communicate a uniform set of facility-wide expectations
for all employees.
A. True
B. False
CORRECT ANSWER True
PGA PGM 3.0 REFERENCE High-performance profiling communicates uniform facility-wide expectations. Self-
assessments are appropriate for staff to align personal goals with business goals. Job
descriptions should identify skills necessary to accomplish position tasks (True).
