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Which concept of variation measures the central tendency of a set of data? -
ANSWERS-Mean
What do assignable causes of variation indicate? - ANSWERS-Out-of-control signals
were found in the process
Which continuous improvement method does Cpk measure? - ANSWERS-How close
one is to a target and how consistent one is with the average performance
What are two important aspects of Six Sigma? - ANSWERS-Technical tools
People involvement
Which strategy is used by some emergency rooms to overcome customer frustrations
about long waiting times? - ANSWERS-Screen patients and fast-track those with minor
ailments
Which two factors affect a service location decision? - ANSWERS-Proximity to
customers
Quality-of-life issues
What is a key factor of a location analysis for a service company? - ANSWERS-
Proximity to customers
, What helps an organization identify and plan the actions necessary to meet current and
future customer demands? - ANSWERS-Capacity planning
Which capacity planning measurement tells how much capacity a company is using? -
ANSWERS-Capacity utilization
Why is it beneficial for an organization to designate employees to communicate
alternative ways to complete a job in a methods analysis? - ANSWERS-They may have
suggestions for improving the operation.
Which factor determines how long it takes a qualified operator to perform a duty of the
job requirements under the assumption that the operator is working at a sustainable
pace with the proper tools for the process? - ANSWERS-Standard time
Which design work system minimizes repetitiveness in tasks by assigning employees
the role of planning and scheduling? - ANSWERS-Job enrichment
Which work system acknowledges the benefits of employee proficiency? - ANSWERS-
Labor specialization
Which term means to schedule a job that starts immediately, regardless of the due
date? - ANSWERS-Forward scheduling
What is the third basic element in the just-in-time (JIT) system if the first element is total
quality management (TQM) and the second is JIT manufacturing? - ANSWERS-
Respect for people
How of just-in-time (JIT) and lean systems add value? - ANSWERS-By reducing waste
Which concept takes a total system approach to creating an efficient operation and
combines concepts such as just-in-time (JIT), total quality management (TQM), and
continuous improvement? - ANSWERS-Lean systems