TCEQ SURFACE WATER B LICENSE
COMPREHENSIVE REVIEW 2026 COMPLETE
QUESTIONS AND CORRECT ANSWERS
GRADED A+
◉ Required notification by the water system to the TNRCC includes
change or alteration of the system, a new facility to be built and
water supply ___.
A) rate increases
B) health hazards
C) bond elections
D) bid proposals.
Answer: B
◉ Some regional and local agencies impacting the water utility
industry are municipal utility districts, rural water supply
corporations, drainage districts, ________, groundwater conservation
districts, and subsidence districts.
A)school districts
B)postal distrcits
C)real estate agencies
D)river authorities.
,Answer: D
◉ T/F: Public relations (PR) is the relationship between you, the
water utility employee, and the mayor..
Answer: F
◉ T/F: The keys to good customer relations are 1) everything the
utility does is PR, 2) customers are entitled to courteous treatment,
3) every employee is a PR person.
Answer: True
◉ T/F: Meter readers are the persons with whom customers have
the least contact..
Answer: False
◉ T/F: Meter readers can be ambassadors of goodwill..
Answer: True
◉ T/F: Maintenance crews can warn customers of service
interruptions and provide signs and barriers to protect the public..
Answer: True
,◉ T/F: The plant operator is responsible for making the water safe
to drink and use..
Answer: True
◉ T/F: Water bills should be accurate, itemized, neat and the
customer's option to pay..
Answer: False
◉ T/F: It is not important that the utility have a sense of pride and
professionalism..
Answer: False
◉ T/F: Employees should be kept informed of utility plans and
policies..
Answer: True
◉ T/F: Complaints should be treating as "griping" and investigated
as a last priority..
Answer: False
◉ In small water systems, the operator is often...
A)a meter reader, repair crew, and pump operator
B)highest paid employee
, C)college graduate
D)all listed.
Answer: A
◉ "Stuffers" sent to customers in billing statements may contain...
A)departments to call for service
B)explanations of utility policy
C)history of the utility
D)tips on water conservation
E)all of the above.
Answer: E
◉ Delinquent payment notices should be...
A) tactful + tasteful
B)mailed in envelope
C)business-like
D)all listed.
Answer: D
◉ The EPA requires community water systems to provide
customers.
A)weekly
COMPREHENSIVE REVIEW 2026 COMPLETE
QUESTIONS AND CORRECT ANSWERS
GRADED A+
◉ Required notification by the water system to the TNRCC includes
change or alteration of the system, a new facility to be built and
water supply ___.
A) rate increases
B) health hazards
C) bond elections
D) bid proposals.
Answer: B
◉ Some regional and local agencies impacting the water utility
industry are municipal utility districts, rural water supply
corporations, drainage districts, ________, groundwater conservation
districts, and subsidence districts.
A)school districts
B)postal distrcits
C)real estate agencies
D)river authorities.
,Answer: D
◉ T/F: Public relations (PR) is the relationship between you, the
water utility employee, and the mayor..
Answer: F
◉ T/F: The keys to good customer relations are 1) everything the
utility does is PR, 2) customers are entitled to courteous treatment,
3) every employee is a PR person.
Answer: True
◉ T/F: Meter readers are the persons with whom customers have
the least contact..
Answer: False
◉ T/F: Meter readers can be ambassadors of goodwill..
Answer: True
◉ T/F: Maintenance crews can warn customers of service
interruptions and provide signs and barriers to protect the public..
Answer: True
,◉ T/F: The plant operator is responsible for making the water safe
to drink and use..
Answer: True
◉ T/F: Water bills should be accurate, itemized, neat and the
customer's option to pay..
Answer: False
◉ T/F: It is not important that the utility have a sense of pride and
professionalism..
Answer: False
◉ T/F: Employees should be kept informed of utility plans and
policies..
Answer: True
◉ T/F: Complaints should be treating as "griping" and investigated
as a last priority..
Answer: False
◉ In small water systems, the operator is often...
A)a meter reader, repair crew, and pump operator
B)highest paid employee
, C)college graduate
D)all listed.
Answer: A
◉ "Stuffers" sent to customers in billing statements may contain...
A)departments to call for service
B)explanations of utility policy
C)history of the utility
D)tips on water conservation
E)all of the above.
Answer: E
◉ Delinquent payment notices should be...
A) tactful + tasteful
B)mailed in envelope
C)business-like
D)all listed.
Answer: D
◉ The EPA requires community water systems to provide
customers.
A)weekly
