TCEQ SURFACE WATER B LICENSE FINAL
PAPER 2026 SOLVED QUESTIONS AND FULL
SOLUTION GRADED A+
◉ The plant operator is responsible for treating the water to assure
it is safe to drink and use. (true/false)
Answer: true
◉ Water bills should be accurate, itemized, and neat, and payment
should be optional. (true/false)
Answer: false (payment not optional)
◉ All employees should be kept informed of utility plans and
policies. (true/false)
Answer: true
◉ Complaints should be treated as "griping" and investigated as a
last priority. (true/false)
Answer: false
◉ In small water systems the operator is often _____, _____ and _____.
Answer: meter reader, repair crew and pump operator
,◉ "Stuffers" sent to customers in billing statements may contain
________.
a. departments to call for service
b. explanations of utility policy
c. a history of the utility
d. tips on water conservation
e. all the above
Answer: e. all of the above
◉ Delinquent payment notices should be ________.
a. tactful and tasteful
b. mailed in an envelope
c. businesslike
d. all listed
Answer: d. all listed
◉ EPA requires community water systems to provide customers
with a ________ report on the
system's water quality.
Answer: yearly
,◉ If water quality reports are attractive and easy to ________, they can
build goodwill and trust with
the customer.
Answer: understand
◉ Good treatment of employees includes fair wages, benefits, and
________ working
conditions.
Answer: safe working conditions
◉ Follow up with a phone call or ________ to make sure everything is
satisfactory.
a. postcard
b. email
c. letter
d. a and b
Answer: d. postcard or email
◉ Listen to special requests and seek solutions to oblige the
customer within ________.
Answer: utility policy
, ◉ Treat customers as though another water utility across the street
is competing for your ________.
Answer: customers
◉ The molecular formula for water is _____.
Answer: H2O
◉ Water occurs in three forms: solid ice, liquid water, and water
vapor.
(true/false)
Answer: true
◉ The _____ is the natural exchange of water between the earth and
the atmosphere.
Answer: hydrologic cycle
◉ Average water use depends on temperature, rainfall, cost, supply,
and economic level. (true/false)
Answer: true
◉ Groundwater is located above the earth's surface and tapped by
wells. (true/false)
Answer: false (groundwater is below the surface)
PAPER 2026 SOLVED QUESTIONS AND FULL
SOLUTION GRADED A+
◉ The plant operator is responsible for treating the water to assure
it is safe to drink and use. (true/false)
Answer: true
◉ Water bills should be accurate, itemized, and neat, and payment
should be optional. (true/false)
Answer: false (payment not optional)
◉ All employees should be kept informed of utility plans and
policies. (true/false)
Answer: true
◉ Complaints should be treated as "griping" and investigated as a
last priority. (true/false)
Answer: false
◉ In small water systems the operator is often _____, _____ and _____.
Answer: meter reader, repair crew and pump operator
,◉ "Stuffers" sent to customers in billing statements may contain
________.
a. departments to call for service
b. explanations of utility policy
c. a history of the utility
d. tips on water conservation
e. all the above
Answer: e. all of the above
◉ Delinquent payment notices should be ________.
a. tactful and tasteful
b. mailed in an envelope
c. businesslike
d. all listed
Answer: d. all listed
◉ EPA requires community water systems to provide customers
with a ________ report on the
system's water quality.
Answer: yearly
,◉ If water quality reports are attractive and easy to ________, they can
build goodwill and trust with
the customer.
Answer: understand
◉ Good treatment of employees includes fair wages, benefits, and
________ working
conditions.
Answer: safe working conditions
◉ Follow up with a phone call or ________ to make sure everything is
satisfactory.
a. postcard
b. email
c. letter
d. a and b
Answer: d. postcard or email
◉ Listen to special requests and seek solutions to oblige the
customer within ________.
Answer: utility policy
, ◉ Treat customers as though another water utility across the street
is competing for your ________.
Answer: customers
◉ The molecular formula for water is _____.
Answer: H2O
◉ Water occurs in three forms: solid ice, liquid water, and water
vapor.
(true/false)
Answer: true
◉ The _____ is the natural exchange of water between the earth and
the atmosphere.
Answer: hydrologic cycle
◉ Average water use depends on temperature, rainfall, cost, supply,
and economic level. (true/false)
Answer: true
◉ Groundwater is located above the earth's surface and tapped by
wells. (true/false)
Answer: false (groundwater is below the surface)
