SACA 204 TROUBLESHOOTING ACTUAL EXAM
2026/2027 QUESTIONS WITH VERIFIED
CORRECT SOLUTIONS | 100% GUARANTEED
PASS (NEW VERSION)
1. A user reports a PC powers on, but nothing appears on the monitor. What is
the best first step?
A. Replace the motherboard
B. Check monitor power, cable, and input source
C. Reinstall the operating system
D. Replace the CPU
Answer: B
Rationale: Display issues are often caused by monitor power, loose
connections, or the wrong input selection.
2. A computer turns on but beeps repeatedly and fails to POST. What is the
most likely cause?
A. Operating system corruption
B. RAM or hardware failure
C. Network card configuration
D. Printer driver issue
Answer: B
Rationale: POST beep codes often indicate memory or other hardware
problems before the OS loads.
3. Which troubleshooting step should be performed before replacing a part?
A. Guess the most expensive component
B. Verify the problem and isolate the cause
C. Format the hard drive
D. Update every driver
Answer: B
Rationale: Effective troubleshooting starts with verifying symptoms and
narrowing the root cause.
4. A laptop battery no longer holds a charge. What is the most appropriate fix?
A. Replace the display
, B. Replace the battery
C. Reinstall Windows
D. Change DNS settings
Answer: B
Rationale: A battery that will not hold charge is typically failing and should
be replaced.
5. Which symptom most strongly suggests a failing hard drive?
A. Loud clicking noises
B. Bright display
C. Fast startup
D. Working keyboard backlight
Answer: A
Rationale: Clicking can indicate mechanical failure in a traditional drive.
6. A computer is very slow only when many applications are open. What is the
most likely issue?
A. Insufficient RAM
B. Broken monitor cable
C. Bad printer spooler
D. Incorrect IP address
Answer: A
Rationale: Limited RAM causes slowdowns when multitasking.
7. What is the first thing to check if a desktop PC will not power on at all?
A. Internet connection
B. Power outlet, cable, and PSU switch
C. Graphics driver
D. BIOS language
Answer: B
Rationale: A power delivery issue is the most basic cause of a no-power
symptom.
8. A user says the keyboard types the wrong characters. What is a likely cause?
A. Keyboard language or layout setting
B. Failed SSD
C. Broken CPU fan
D. Low RAM
Answer: A
, Rationale: Incorrect layout or language settings can change character
output.
9. If a printer is offline but connected to the network, what should be checked
first?
A. Toner color
B. IP address and network connectivity
C. Monitor contrast
D. BIOS password
Answer: B
Rationale: Network printers commonly go offline due to address or
connectivity problems.
10.A user cannot connect to Wi-Fi, but other devices work fine. What is the
best first step?
A. Replace the router
B. Check the device’s Wi-Fi is enabled and select the correct network
C. Install a new OS
D. Format the hard drive
Answer: B
Rationale: Device-side settings are the simplest and most likely cause.
11.Which is the best example of a software troubleshooting issue?
A. Broken power cable
B. Blue screen after a driver update
C. Loose RAM module
D. Dead PSU
Answer: B
Rationale: A blue screen after a driver update points to software or driver
conflict.
12.A monitor is on, but the display is dim and unreadable. What should be
checked first?
A. Brightness and contrast settings
B. CPU temperature
C. BIOS battery
D. Router firmware
Answer: A
Rationale: Image quality problems often come from display settings.
, 13.A PC freezes randomly during use. What is a common hardware cause?
A. Overheating
B. Wrong wallpaper
C. Browser cache
D. Printer jam
Answer: A
Rationale: Overheating can cause instability and system freezes.
14.What is the best action after identifying the most likely cause of a problem?
A. Immediately replace all hardware
B. Test the theory before making changes
C. Reimage the PC first
D. Ignore the issue
Answer: B
Rationale: Troubleshooting uses a methodical test before permanent
changes.
15.A user cannot print from one application, but printing works elsewhere.
What is most likely?
A. Application-specific settings or corruption
B. Dead network switch
C. Failed motherboard
D. Bad video cable
Answer: A
Rationale: If one app is affected, the issue is likely software-specific.
16.A laptop powers on, but the screen stays black and external display works.
What is most likely?
A. Battery failure
B. Internal display or cable issue
C. DNS issue
D. Antivirus problem
Answer: B
Rationale: External display working suggests an internal screen path issue.
17.Which troubleshooting step is most important before opening a device?
A. Back up the user’s data if possible
B. Install all updates
C. Disable the firewall
2026/2027 QUESTIONS WITH VERIFIED
CORRECT SOLUTIONS | 100% GUARANTEED
PASS (NEW VERSION)
1. A user reports a PC powers on, but nothing appears on the monitor. What is
the best first step?
A. Replace the motherboard
B. Check monitor power, cable, and input source
C. Reinstall the operating system
D. Replace the CPU
Answer: B
Rationale: Display issues are often caused by monitor power, loose
connections, or the wrong input selection.
2. A computer turns on but beeps repeatedly and fails to POST. What is the
most likely cause?
A. Operating system corruption
B. RAM or hardware failure
C. Network card configuration
D. Printer driver issue
Answer: B
Rationale: POST beep codes often indicate memory or other hardware
problems before the OS loads.
3. Which troubleshooting step should be performed before replacing a part?
A. Guess the most expensive component
B. Verify the problem and isolate the cause
C. Format the hard drive
D. Update every driver
Answer: B
Rationale: Effective troubleshooting starts with verifying symptoms and
narrowing the root cause.
4. A laptop battery no longer holds a charge. What is the most appropriate fix?
A. Replace the display
, B. Replace the battery
C. Reinstall Windows
D. Change DNS settings
Answer: B
Rationale: A battery that will not hold charge is typically failing and should
be replaced.
5. Which symptom most strongly suggests a failing hard drive?
A. Loud clicking noises
B. Bright display
C. Fast startup
D. Working keyboard backlight
Answer: A
Rationale: Clicking can indicate mechanical failure in a traditional drive.
6. A computer is very slow only when many applications are open. What is the
most likely issue?
A. Insufficient RAM
B. Broken monitor cable
C. Bad printer spooler
D. Incorrect IP address
Answer: A
Rationale: Limited RAM causes slowdowns when multitasking.
7. What is the first thing to check if a desktop PC will not power on at all?
A. Internet connection
B. Power outlet, cable, and PSU switch
C. Graphics driver
D. BIOS language
Answer: B
Rationale: A power delivery issue is the most basic cause of a no-power
symptom.
8. A user says the keyboard types the wrong characters. What is a likely cause?
A. Keyboard language or layout setting
B. Failed SSD
C. Broken CPU fan
D. Low RAM
Answer: A
, Rationale: Incorrect layout or language settings can change character
output.
9. If a printer is offline but connected to the network, what should be checked
first?
A. Toner color
B. IP address and network connectivity
C. Monitor contrast
D. BIOS password
Answer: B
Rationale: Network printers commonly go offline due to address or
connectivity problems.
10.A user cannot connect to Wi-Fi, but other devices work fine. What is the
best first step?
A. Replace the router
B. Check the device’s Wi-Fi is enabled and select the correct network
C. Install a new OS
D. Format the hard drive
Answer: B
Rationale: Device-side settings are the simplest and most likely cause.
11.Which is the best example of a software troubleshooting issue?
A. Broken power cable
B. Blue screen after a driver update
C. Loose RAM module
D. Dead PSU
Answer: B
Rationale: A blue screen after a driver update points to software or driver
conflict.
12.A monitor is on, but the display is dim and unreadable. What should be
checked first?
A. Brightness and contrast settings
B. CPU temperature
C. BIOS battery
D. Router firmware
Answer: A
Rationale: Image quality problems often come from display settings.
, 13.A PC freezes randomly during use. What is a common hardware cause?
A. Overheating
B. Wrong wallpaper
C. Browser cache
D. Printer jam
Answer: A
Rationale: Overheating can cause instability and system freezes.
14.What is the best action after identifying the most likely cause of a problem?
A. Immediately replace all hardware
B. Test the theory before making changes
C. Reimage the PC first
D. Ignore the issue
Answer: B
Rationale: Troubleshooting uses a methodical test before permanent
changes.
15.A user cannot print from one application, but printing works elsewhere.
What is most likely?
A. Application-specific settings or corruption
B. Dead network switch
C. Failed motherboard
D. Bad video cable
Answer: A
Rationale: If one app is affected, the issue is likely software-specific.
16.A laptop powers on, but the screen stays black and external display works.
What is most likely?
A. Battery failure
B. Internal display or cable issue
C. DNS issue
D. Antivirus problem
Answer: B
Rationale: External display working suggests an internal screen path issue.
17.Which troubleshooting step is most important before opening a device?
A. Back up the user’s data if possible
B. Install all updates
C. Disable the firewall
