TELUS FINAL SCRIPT PAPER 2026 VERIFIED SOLUTIONS FULL CONTENT

TELUS FINAL SCRIPT PAPER 2026 VERIFIED
SOLUTIONS FULL CONTENT


◉ What technology exists to support CX transformation?
Answer: Five9 and Google's CCAI platform are mature technologies
available for use.


◉ What is the critical gap in CX transformation?
Answer: The gap between buying technology and operationalizing it
effectively.


◉ What are the three forcing functions for CX transformation in
2026?
Answer: 1) Google GECX Native Integration, 2) Agent Studio GA, 3)
Cost of Inaction.


◉ What distinguishes TELUS Digital from BPOs and tech vendors?
Answer: TELUS Digital runs contact centers and builds technology,
closing the gap between operations and technology.


◉ What is the origin of TELUS Digital?

, Answer: It began as Ambergris Solutions, a contact center operation
in the Philippines, founded in 2005.


◉ What is the enterprise value of TELUS Corporation?
Answer: $26.5 billion.


◉ What are the four pillars of TELUS Digital's CX transformation?
Answer: 1) Digital Solutions, 2) AI Transformation, 3) CX
Management, 4) Trust and Safety.


◉ What is the significance of the 1+1=1 thesis?
Answer: It emphasizes that Google GECX and Five9 should be
viewed as a single integrated solution for CX transformation.


◉ What does Five9 provide in the context of CX transformation?
Answer: Enterprise-grade cloud CCaaS with intelligent routing and
omnichannel capabilities.


◉ What does Google GECX contribute to CX transformation?
Answer: The most accurate transcription engine and AI capabilities
for contact centers.