MGT 227 EXAM 1 - CHAPTER 1,2,3,4,5,7 QUESTIONS
AND ANSWERS
Correct 73
Incorrect 00
Your answers
1 of 73
Definition
true
An assembly line is a layout design for the special purpose of building
a product by going through a progressive set of steps. The assembly
steps are done in areas referred to as "stations," and typically the
stations are linked by some form of material handling device.
Give this one a try later!
The central problem in virtually every waiting line situation is a decision balancing
the costs of adding services with the costs of waiting.
true
false
,Multiple Choice
-pure goods - pure services - core goods - core services.
-pure goods - core goods - core services - pure services.
-core goods - core services - pure goods - pure services.
material handling device.
true
false
, 2 of 73
Term
Which of the following refers to the physical presence of the customer
in a service system?
Creation of the service
Customer contact
Intermittent production
Continuous production
None of these choices are correct.
Give this one a try later!
Last in, first out
Probably the most common priority rule is first come, first served. Reservations first,
emergencies first, highest-profit customer first, largest orders first, best customers
first, longest waiting time in line, and soonest promised date are other examples of
priority rules. See chart on page 265.
Work center
A work-center layout is where similar equipment or functions are grouped together.
Separate development teams working at once
Detail design of the components is a highly parallel process, often referred to as
concurrent engineering, with many separate development teams working at once.
, Customer contact
Customer contact refers to the physical presence of the customer in the
system.
Don't know?
3 of 73
Term
*Which of the following is not a characteristic that distinguishes
services from goods?
-Service jobs are unskilled
-A service is intangible.
-Services are perishable.
-Services are heterogeneous.
-None of these choices are correct
Give this one a try later!
Customer contact
Customer contact refers to the physical presence of the customer in the system.
Service jobs are unskilled
Services cannot be inventoried.
In designing service organizations, we must remember one distinctive characteristic
of services: We cannot inventory services.
AND ANSWERS
Correct 73
Incorrect 00
Your answers
1 of 73
Definition
true
An assembly line is a layout design for the special purpose of building
a product by going through a progressive set of steps. The assembly
steps are done in areas referred to as "stations," and typically the
stations are linked by some form of material handling device.
Give this one a try later!
The central problem in virtually every waiting line situation is a decision balancing
the costs of adding services with the costs of waiting.
true
false
,Multiple Choice
-pure goods - pure services - core goods - core services.
-pure goods - core goods - core services - pure services.
-core goods - core services - pure goods - pure services.
material handling device.
true
false
, 2 of 73
Term
Which of the following refers to the physical presence of the customer
in a service system?
Creation of the service
Customer contact
Intermittent production
Continuous production
None of these choices are correct.
Give this one a try later!
Last in, first out
Probably the most common priority rule is first come, first served. Reservations first,
emergencies first, highest-profit customer first, largest orders first, best customers
first, longest waiting time in line, and soonest promised date are other examples of
priority rules. See chart on page 265.
Work center
A work-center layout is where similar equipment or functions are grouped together.
Separate development teams working at once
Detail design of the components is a highly parallel process, often referred to as
concurrent engineering, with many separate development teams working at once.
, Customer contact
Customer contact refers to the physical presence of the customer in the
system.
Don't know?
3 of 73
Term
*Which of the following is not a characteristic that distinguishes
services from goods?
-Service jobs are unskilled
-A service is intangible.
-Services are perishable.
-Services are heterogeneous.
-None of these choices are correct
Give this one a try later!
Customer contact
Customer contact refers to the physical presence of the customer in the system.
Service jobs are unskilled
Services cannot be inventoried.
In designing service organizations, we must remember one distinctive characteristic
of services: We cannot inventory services.
