ROC IV 20 QUESTION QUIZ - QUESTIONS AND
VERIFIED ANSWERS
What kind of LHWO would you create if sending an MT to a site, which was referred to
ROC by ETS/ENOC and is hard down? - Answers - ZL
In which situation would a leakage order be closed in Lighthouse but remain open in the
Leakage server? (Genacis/LAW) - Answers - ALL
Which setting in lighthouse prevents alarms from going "stale?" - Answers - Storm
mode
What is that max number of nodes that can be combined onto a single Lighthouse Work
Order by the ACD Bot? - Answers - 20
When an MT states that there is no tamper switch on a newly installed power supply
what action must a ROC specialist complete to prevent an error status in continuity? -
Answers - Reverse polarity
How does the ROC request an update to a biller account that is currently located in an
incorrect node? - Answers - AIM ticket
In the event of a failover, where would you find another ROC's phone skills? - Answers -
CHALK
What kind of order would ROC create in the event an MT locates in home noise? -
Answers - Y8
During storm mode An MT, who is WIP on a storm assessment, notifies the ROC that
work is required to bring the node back online. If work cannot begin now, what should
happen to the storm assessment order? - Answers - Pending
During storm mode An MT, who is WIP on a storm assessment, notifies the ROC that
work is required to bring the node back online. If work can begin now, what must the
ROC specialist do with the storm assessment order? - Answers - Put outage deflection
on assessment
What time does node health update? - Answers - 5 AM
What does a red work order icon on the alarms dashboard indicate? - Answers - ETR
has been exceeded.
RPM cards in Xpertrak should be labeled using which format? - Answers - .CSV format
VERIFIED ANSWERS
What kind of LHWO would you create if sending an MT to a site, which was referred to
ROC by ETS/ENOC and is hard down? - Answers - ZL
In which situation would a leakage order be closed in Lighthouse but remain open in the
Leakage server? (Genacis/LAW) - Answers - ALL
Which setting in lighthouse prevents alarms from going "stale?" - Answers - Storm
mode
What is that max number of nodes that can be combined onto a single Lighthouse Work
Order by the ACD Bot? - Answers - 20
When an MT states that there is no tamper switch on a newly installed power supply
what action must a ROC specialist complete to prevent an error status in continuity? -
Answers - Reverse polarity
How does the ROC request an update to a biller account that is currently located in an
incorrect node? - Answers - AIM ticket
In the event of a failover, where would you find another ROC's phone skills? - Answers -
CHALK
What kind of order would ROC create in the event an MT locates in home noise? -
Answers - Y8
During storm mode An MT, who is WIP on a storm assessment, notifies the ROC that
work is required to bring the node back online. If work cannot begin now, what should
happen to the storm assessment order? - Answers - Pending
During storm mode An MT, who is WIP on a storm assessment, notifies the ROC that
work is required to bring the node back online. If work can begin now, what must the
ROC specialist do with the storm assessment order? - Answers - Put outage deflection
on assessment
What time does node health update? - Answers - 5 AM
What does a red work order icon on the alarms dashboard indicate? - Answers - ETR
has been exceeded.
RPM cards in Xpertrak should be labeled using which format? - Answers - .CSV format
