COM 243
Emails and memos
,Intro
Both are standard forms of communication
Perform critical tasks such as:
Informing employees
Requesting data,
Supplying responses
Confirming decisions
Giving directions
They generally follow a similar structure and
formatting 2 tasks of emails and memos
,Knowing when to send email or memo
Always a communication channel before sending
message
, email
Appropriate for short informal messages requesting
information responding to inquiries.
Effective for messages to multiple receivers
Also messages that must be archived (saved)
Appropriate as a cover document when sending long
attachments
N.B. Not substitute for face to face conversations, or
telephone calls, business letters or memos
Face to face good to show enthusiasm, warmth, explain
complex situation, present a persuasive argument or
smooth over disagreement
Emails and memos
,Intro
Both are standard forms of communication
Perform critical tasks such as:
Informing employees
Requesting data,
Supplying responses
Confirming decisions
Giving directions
They generally follow a similar structure and
formatting 2 tasks of emails and memos
,Knowing when to send email or memo
Always a communication channel before sending
message
Appropriate for short informal messages requesting
information responding to inquiries.
Effective for messages to multiple receivers
Also messages that must be archived (saved)
Appropriate as a cover document when sending long
attachments
N.B. Not substitute for face to face conversations, or
telephone calls, business letters or memos
Face to face good to show enthusiasm, warmth, explain
complex situation, present a persuasive argument or
smooth over disagreement