writing emails and memos

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Emails and memos

,Intro

 Both are standard forms of communication
 Perform critical tasks such as:
 Informing employees
 Requesting data,
 Supplying responses
 Confirming decisions
 Giving directions
 They generally follow a similar structure and
formatting 2 tasks of emails and memos

,Knowing when to send email or memo

 Always a communication channel before sending
message

, email
 Appropriate for short informal messages requesting
information responding to inquiries.
 Effective for messages to multiple receivers
 Also messages that must be archived (saved)
 Appropriate as a cover document when sending long
attachments
 N.B. Not substitute for face to face conversations, or
telephone calls, business letters or memos
 Face to face good to show enthusiasm, warmth, explain
complex situation, present a persuasive argument or
smooth over disagreement