BA 342 Final | Study Guide, Practice Questions & Business Administration Exam
Review
In the list below which BEST captures what we have learned from the Financial Times about
"Responsible Leadership: (the baseline definition)? (EXAM QUESTION) - correct answer
✔✔Makes business decisions taking into account stakeholders
In class we looked at how firms respond to the pressures applied to them to engage in CSR.
When CVS eliminates cigarettes because of the threat of gov't and public pressure they are
taking what approach to CSR? (EXAM QUESTION) - correct answer ✔✔Defensive
Remember King John signing a set of laws to give average citizens rights - called it The Magna
Carta. We have a consumer magna carta. Which below is not part of that? (EXAM QUESTION) -
correct answer ✔✔Comfort
Today you've joined a team of all Smeal majors at your company to work on a new ad campaign.
You consider using the "discount" option. What ad issue might this reflect? (EXAM QUESTION) -
correct answer ✔✔Ambiguous
Product liability - critical consumer stakeholder issue. imagine leading new product
development at P&G. you decide to take "complete responsibility" for all products. What view
of product liability are you applying? (EXAM QUESTION) - correct answer ✔✔Social Cost
"Due Process" - sounds like a post office thing (maybe not). Working apart from the legal system
to provide due process rights for employees is called what? (EXAM QUESTION) - correct answer
✔✔Alternative Dispute Resolution
What is EAP? (EXAM QUESTION) - correct answer ✔✔Excellent Performance
Academic Integrity
Professional Behavior
,Language Check - correct answer ✔✔the number one term they use for social and
environmental is Sustainability
B-Lab Shareholder vs Stakeholder (Warby Parker) - correct answer ✔✔Past: Shareholder Model
Future: Stakeholder Model
B-Corp 2 main goals:
1. make money
2. having purpose part of the goal
-Using business as a force for good: Common business goal
Responsibility & Responsible Leadership Definition - correct answer ✔✔Responsibility: The
ability or authority to act or decide on one's own without supervision
Responsible Leadership: Making business decisions that... takes into account stakeholders, such
as workers, clients, suppliers, the environment, the community and FUTURE GENERATIONS"
Hurricane's Cases (Wal-Mart Pros and Cons) - correct answer ✔✔FEMA failed miserably, but the
business community saved us (Walmart)
Pro: Walmart was the first to arrive in New Orleans, giving everybody free food and water
Con: Walmart dismissed blame after one of it trucks struck Tracey Morgan's limo van in early
2014, causing legal action and negative PR attention for Walmart
Doug McMillon Walmart Initiatives - correct answer ✔✔-100% renewable energy
-Forests - Zero Net Deforestation
-100% recycled packaging
-Sustainability throughout the Supply Chain
, Communities $1.4 Billion in donations/year
Theme: McMillon: "We have to be a stakeholder corporation, we have to work very hard on the
pros of our business model"
What makes a good citizen?- the elements - correct answer ✔✔CEO's are thinking about
stakeholders
Citizenship 3 Part Definition (Traditional) - correct answer ✔✔1. Corporate social responsibility:
emphasis on obligation and accountability
2. Corporate social responsiveness: emphasis on action & activity
3. Corporate social performance: emphasis on outcomes and results
License to Operate (what does this mean?) - correct answer ✔✔the right to do business
informally conferred by society on a business firm; must be earned through socially responsible
behavior
Business Case for CSR - correct answer ✔✔1. Innovation: New Business
2. Cost savings: Customer retention
3. Brand Differentiation: Better relation stakeholders
4. Long-Term Thinking: Attract/Retain Employees
5. Customer Engagement: Decrease Costs
6. Employee Engagement: Enhanced Reputation
Pressure for CSR (4 ways business responds) - correct answer ✔✔Defensive (Garments) ->
Cost/Benefit (DuPont) -> Strategic (IBM) -> Innovation (Tesla)
Review
In the list below which BEST captures what we have learned from the Financial Times about
"Responsible Leadership: (the baseline definition)? (EXAM QUESTION) - correct answer
✔✔Makes business decisions taking into account stakeholders
In class we looked at how firms respond to the pressures applied to them to engage in CSR.
When CVS eliminates cigarettes because of the threat of gov't and public pressure they are
taking what approach to CSR? (EXAM QUESTION) - correct answer ✔✔Defensive
Remember King John signing a set of laws to give average citizens rights - called it The Magna
Carta. We have a consumer magna carta. Which below is not part of that? (EXAM QUESTION) -
correct answer ✔✔Comfort
Today you've joined a team of all Smeal majors at your company to work on a new ad campaign.
You consider using the "discount" option. What ad issue might this reflect? (EXAM QUESTION) -
correct answer ✔✔Ambiguous
Product liability - critical consumer stakeholder issue. imagine leading new product
development at P&G. you decide to take "complete responsibility" for all products. What view
of product liability are you applying? (EXAM QUESTION) - correct answer ✔✔Social Cost
"Due Process" - sounds like a post office thing (maybe not). Working apart from the legal system
to provide due process rights for employees is called what? (EXAM QUESTION) - correct answer
✔✔Alternative Dispute Resolution
What is EAP? (EXAM QUESTION) - correct answer ✔✔Excellent Performance
Academic Integrity
Professional Behavior
,Language Check - correct answer ✔✔the number one term they use for social and
environmental is Sustainability
B-Lab Shareholder vs Stakeholder (Warby Parker) - correct answer ✔✔Past: Shareholder Model
Future: Stakeholder Model
B-Corp 2 main goals:
1. make money
2. having purpose part of the goal
-Using business as a force for good: Common business goal
Responsibility & Responsible Leadership Definition - correct answer ✔✔Responsibility: The
ability or authority to act or decide on one's own without supervision
Responsible Leadership: Making business decisions that... takes into account stakeholders, such
as workers, clients, suppliers, the environment, the community and FUTURE GENERATIONS"
Hurricane's Cases (Wal-Mart Pros and Cons) - correct answer ✔✔FEMA failed miserably, but the
business community saved us (Walmart)
Pro: Walmart was the first to arrive in New Orleans, giving everybody free food and water
Con: Walmart dismissed blame after one of it trucks struck Tracey Morgan's limo van in early
2014, causing legal action and negative PR attention for Walmart
Doug McMillon Walmart Initiatives - correct answer ✔✔-100% renewable energy
-Forests - Zero Net Deforestation
-100% recycled packaging
-Sustainability throughout the Supply Chain
, Communities $1.4 Billion in donations/year
Theme: McMillon: "We have to be a stakeholder corporation, we have to work very hard on the
pros of our business model"
What makes a good citizen?- the elements - correct answer ✔✔CEO's are thinking about
stakeholders
Citizenship 3 Part Definition (Traditional) - correct answer ✔✔1. Corporate social responsibility:
emphasis on obligation and accountability
2. Corporate social responsiveness: emphasis on action & activity
3. Corporate social performance: emphasis on outcomes and results
License to Operate (what does this mean?) - correct answer ✔✔the right to do business
informally conferred by society on a business firm; must be earned through socially responsible
behavior
Business Case for CSR - correct answer ✔✔1. Innovation: New Business
2. Cost savings: Customer retention
3. Brand Differentiation: Better relation stakeholders
4. Long-Term Thinking: Attract/Retain Employees
5. Customer Engagement: Decrease Costs
6. Employee Engagement: Enhanced Reputation
Pressure for CSR (4 ways business responds) - correct answer ✔✔Defensive (Garments) ->
Cost/Benefit (DuPont) -> Strategic (IBM) -> Innovation (Tesla)
