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Define Management
The process of working with or through others to achieve organizational objectives in an
efficient, legal, and ethical manner.
Define Administration
The day to day implementation of the organization's policies and procedures
Good supervision is what?
A matter of caribg for staff
According to Greenleaf 1977: a leader is what first?
A servant
The power to lead comes from what?
Giving up personal need for power in order to serve the group
Key leadership quality is what?
The ability to bring about positive change in the lives touched
The ultimate goal of leadership is what?
To create a sense of community
The Command-Control Structure hierarchy
,Top Management, Middle Management and Line Workers
The Command-Control Structure Manager manages how?
Through control and organization while the workers work
The goal of The Command-Control Structure is what?
To climb to the top position and focus on pleasing the boss not the customers
The Command-Control Structure is oriented around what?
Rules
The Networked, Team Based Structure manager job
Directing the workflow, not controlling it
The Networked, Team Based Structure is oriented around what?
Results
The Networked, Team Based Structure rewards what?
Outcomes
Did The Command-Control Structure work?
No
The Networked, Team Based Structure pays people for
Contributions regardless of position
, The Networked, Team Based Structure what percent of employees play a role in customer
satisfaction?
100%
How is The Networked, Team Based Structure's work organized?
What must be done to meet customers needs
Does The Networked, Team Based Structure work?
Yes, it fits in well with Powell's work
Definition of Clinical Supervision
A disciplined tutorial process wherein principles are transformed to practical skills on four
dimensions.
Four Dimensions of Clinical Supervision
Administrative, Evaluative, Supportive, and Clinical
What do you believe counseling is all about?
Supportingbsomeone in god-oriented change
What is health?
Manageable level of physical distress
What is behavioral health?
Manageable level of emotional or mental distress
What is the goal of treatment?
Supporting someone in achieving their goals and decreasing distress