TTEC ASSESSMENT| FINAL KEY PRACTICE
EXAMINATION 2026 QUESTIONS WITH
ANSWERS GRADED A+
◍ Inter-Rater Reliability.
Answer: The degree of agreement between two or more observers assessing
the same behavior.
◍ What is a multifaceted AC?.
Answer: dimensions, exercises, general ability, and differential performance
on dimensions w/in exercises
◍ What is TTM?.
Answer: deals more exclusively with selective staff in highly skilled and
mission-critical positions
◍ Content Analysis.
Answer: A research method that examines written records, documents, or
media to identify patterns, themes, or meanings.
◍ What are the key distinguishing factors of a diagnostic AC? (4).
Answer: first step in preparing training and development plans, detailed
reports, pure assessment, involves coaching and development planning
◍ what is an interview simulation?.
Answer: participates in structured interview process
◍ What are the ten key limitations of Acs?.
Answer: time consuming and labor intensive, costly, cumbersome and
difficult to manage, can require large staff, typically only limited number of
people can be processed at a time, not cost effective for low level jobs,
could be difficult with cross cultural translations, high cognitive load on
, assessors, confidentiality concerns, physical space
◍ of the great 8 competencies what are 3 components of supporting and
cooperating?.
Answer: shows respect, puts people first, and works effectively with others
◍ what are the key distinguishing features of prediction ACs (6).
Answer: goal is accurate prediction, focus on OAR, must be standard and
fair, follow legal guidelines, assessor training is important, little feedback
◍ which individual differences tend to have the strongest relationships with
AC scores across all types of exercises?.
Answer: cognitive ability and extraversion
◍ Advantages of scoring methods.
Answer: Encourages clear behavioral objectives.
◍ Strengths of Content Analysis.
Answer: Unobtrusive, safe, inexpensive, efficient.
◍ what is oral fact finding?.
Answer: reads brief statement and asks questions from resource person who
may argue (taps ability to ask specific questions)
◍ Common Flaws in Test Items.
Answer: Use of absolutes, vague stems, distractors not mutually exclusive.
◍ What does a multifaceted AC argue?.
Answer: need to understand not only whether a candidate has the skills but
also the ability to meet critical contextual demands and business challenges
◍ what is the uncanny valley?.
Answer: viewers feel empathy with characters that are human like until a
point of 80-85% but beyond is fine
◍ What is TTM more like? Who do they select, ID, and develop?.
Answer: succession planning, high potentials
◍ what is role play?.
, Answer: participant talks with role player such as subordinate with poor
performance or work habits
◍ What is trait activation theory.
Answer: focuses on the person-situation interaction to explain behavior
based on responses to trait-relevant cues found in situations
◍ Minimum Level of Success.
Answer: Define the lowest acceptable outcome for treatment success.
◍ which type of AC exercises has the strongest relationship with
conscientiousness?.
Answer: in basket p = .15
◍ what are some cons for using consensus approach?.
Answer: takes more time, may be subject to bias, may not be consistent over
time
◍ Leading Question.
Answer: Suggests or implies a desired answer.
◍ what is psychological fidelity?.
Answer: extent to which assessment content is explicitly job relevant
◍ Goal Attainment Scaling (GAS).
Answer: A systematic method for evaluating patient progress and program
effectiveness by setting individualized goals.
◍ Periodicity.
Answer: Risk of bias if sampling intervals align with repeating cycles.
◍ What is the PHRM strategy?.
Answer: traditional approach to recruiting, selecting, and training.
◍ what is an oral presentation?.
Answer: participant give presentation to an audience in or out of
organization
◍ What is a dimension based AC? What would be an example behavior?.
EXAMINATION 2026 QUESTIONS WITH
ANSWERS GRADED A+
◍ Inter-Rater Reliability.
Answer: The degree of agreement between two or more observers assessing
the same behavior.
◍ What is a multifaceted AC?.
Answer: dimensions, exercises, general ability, and differential performance
on dimensions w/in exercises
◍ What is TTM?.
Answer: deals more exclusively with selective staff in highly skilled and
mission-critical positions
◍ Content Analysis.
Answer: A research method that examines written records, documents, or
media to identify patterns, themes, or meanings.
◍ What are the key distinguishing factors of a diagnostic AC? (4).
Answer: first step in preparing training and development plans, detailed
reports, pure assessment, involves coaching and development planning
◍ what is an interview simulation?.
Answer: participates in structured interview process
◍ What are the ten key limitations of Acs?.
Answer: time consuming and labor intensive, costly, cumbersome and
difficult to manage, can require large staff, typically only limited number of
people can be processed at a time, not cost effective for low level jobs,
could be difficult with cross cultural translations, high cognitive load on
, assessors, confidentiality concerns, physical space
◍ of the great 8 competencies what are 3 components of supporting and
cooperating?.
Answer: shows respect, puts people first, and works effectively with others
◍ what are the key distinguishing features of prediction ACs (6).
Answer: goal is accurate prediction, focus on OAR, must be standard and
fair, follow legal guidelines, assessor training is important, little feedback
◍ which individual differences tend to have the strongest relationships with
AC scores across all types of exercises?.
Answer: cognitive ability and extraversion
◍ Advantages of scoring methods.
Answer: Encourages clear behavioral objectives.
◍ Strengths of Content Analysis.
Answer: Unobtrusive, safe, inexpensive, efficient.
◍ what is oral fact finding?.
Answer: reads brief statement and asks questions from resource person who
may argue (taps ability to ask specific questions)
◍ Common Flaws in Test Items.
Answer: Use of absolutes, vague stems, distractors not mutually exclusive.
◍ What does a multifaceted AC argue?.
Answer: need to understand not only whether a candidate has the skills but
also the ability to meet critical contextual demands and business challenges
◍ what is the uncanny valley?.
Answer: viewers feel empathy with characters that are human like until a
point of 80-85% but beyond is fine
◍ What is TTM more like? Who do they select, ID, and develop?.
Answer: succession planning, high potentials
◍ what is role play?.
, Answer: participant talks with role player such as subordinate with poor
performance or work habits
◍ What is trait activation theory.
Answer: focuses on the person-situation interaction to explain behavior
based on responses to trait-relevant cues found in situations
◍ Minimum Level of Success.
Answer: Define the lowest acceptable outcome for treatment success.
◍ which type of AC exercises has the strongest relationship with
conscientiousness?.
Answer: in basket p = .15
◍ what are some cons for using consensus approach?.
Answer: takes more time, may be subject to bias, may not be consistent over
time
◍ Leading Question.
Answer: Suggests or implies a desired answer.
◍ what is psychological fidelity?.
Answer: extent to which assessment content is explicitly job relevant
◍ Goal Attainment Scaling (GAS).
Answer: A systematic method for evaluating patient progress and program
effectiveness by setting individualized goals.
◍ Periodicity.
Answer: Risk of bias if sampling intervals align with repeating cycles.
◍ What is the PHRM strategy?.
Answer: traditional approach to recruiting, selecting, and training.
◍ what is an oral presentation?.
Answer: participant give presentation to an audience in or out of
organization
◍ What is a dimension based AC? What would be an example behavior?.
