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Whenmamfamilymismbeingminterviewedmregardingmamprovisionmofmservices,mthemfirstmcoursemofmactio
nmshouldmbemto:m-
m 1.mdiscussmthemhealthcaremorganization'smratemstructurem
2.minquiremaboutmthempotentialmcaremrecipient'smneedsm
3.mgivemtourmofmthemhealthcaremorganizationm
4.mtalkmaboutmthemhealthcaremorganization'smstrengthsmcomparedmtomthemcompetition'sm-
mCORRECTmANSWERm2.minquiremaboutmthempotentialmcaremrecipient'smneeds
Whenmmarketingmamhealthcaremorganization,mthemmarketmismconsideredmtombemallmofmthemindividu
als:m
m 1.mlivingmwithinmanmestablishedmradiusmofmthemhealthcaremorganizationm
2.menrolledminmthemMedicaidmormMedicaremprogramsm
3.mwithmamdemandmformtheirmservicemofmproductm
4.mdischargingmfrommanmacutemcaremhospitalm-
mCORRECTmANSWERm3.mwithmamdemandmformtheirmservicemofmproduct
Ethicsmaremthembeliefsmormattitudesmthatmmakemupmwhichmkindmofmorganizationalmvalues?m
m 1.mHumanitarianm
,2.mReligiousm
3.mMoralm
4.mCivicm-mCORRECTmANSWERm3.mMoral
Amcognitivemcaremrecipient,mwhosemspousemismliving,mdoesmnotmhavemanmadvancemdirectivemormamD
omNotmResuscitatem(DNR)morder.mThemcaremrecipient'smdaughtermhasmfinancialmPowermofmAttorney,
mandmthemsonmhasmHealthcaremofmPowermofmAttorney.mAmDNRmordermcanmbemauthorizedmbymthe:m
1.mcaremrecipient'smsonm
2.mcaremrecipientm
3.mcaremrecipient'smspousem
4.mphysicianm-mCORRECTmANSWERm1.mcaremrecipient'smson
EstablishingmandmImplementingmpoliciesmregardingmthemmanagementmandmoperationsmofmamhealt
hcaremorganizationmismthemresponsibilitymofmthe:m
1.mdepartmentmmanagersm
2.mchiefmexecutivemofficerm
3.mcaremrecipientm
4.mgoverningmbodym-mCORRECTmANSWERm2.mchiefmexecutivemofficer
Allmemployeesminmamhealthcaremorganizationmshouldmbemworkingmtowardmthemorganization'smpurp
ose,mwhichmdescribedminmthemhealthcaremorganization's:m
1.marticlesmofmincorporationm
2.mgovernancembodym
3.morganizationmchartsm
4.mmissionmstatementm-mCORRECTmANSWERm4.mmissionmstatement
PRNmmeans:m
,1.madministermasmnecessarym
2.mpainmreducingmnarcoticsm
3.mdispensematmbedtimem
4.mcaremrecipientmrefusalmandmnotedm-mCORRECTmANSWERm1.madministermasmnecessary
Changingmambathingmschedulemtommeetmthemcaremrecipient'smtimempreferencemismanmexamplemof:m
1.mpermanentmassignmentm
2.mperson-centeredmcarem
3.mgreenmlivingm
4.mtimemmanagementm-mCORRECTmANSWERm2.mperson-centeredmcare
Mrs.mJmhasmcompletedmamDomNotmResuscitatem(DNR)mform.mAmfriendmofmhersmcomesmtomthemoffice,
mupsetmthatmMrs.mJmhasmchosenmtomhavemamDNR,mandmasksmformamcopymofmthemDNRmtomdiscussmitmw
ithmMrs.mJ.mThemstaffmshould:
1.mnotmreleasemthemDNRmbecausemitmcannotmbemchangedmoncemitmhasmbeenmsignedm2.mcallmMrs.mJ's
mphysicianmtomreleasemthemformmtomthemvisitorm
3.mreleasemthemformmsomthemfriendmcanmhelpmMrs.mJmunderstandmthemDNRm
4.mnotmreleasemthemformmbecausemofmconfidentialitym-
mCORRECTmANSWERm4.mnotmreleasemthemformmbecausemofmconfidentiality
Caremrecipientsmwhomelectmtomreceivemhospicembenefitsmshouldmreceive:m
1.mpainmreliefmandmsymptommmanagementm
2.mnoticemthatmtheirmstaymcanmcontinuemformammaximummofmsixmmonthsm
3.madditionalmlife-sustainingmservicesmthatmaremcoveredmbymMedicarem
4.mprioritymadmissionmtomanmacute-caremhospitalm-mCORRECTmANSWERm3.madditionalmlife-
sustainingmservicesmthatmaremcoveredmbymMedicare
, Onemofmthemmostmcommonlymdiagnosedmmentalmillnessesminmthemelderlymis:m
m 1.mdepressionm
2.mobsessive-compulsivemdisorder
m 3.mschizophreniam
4.mparanoiam-mCORRECTmANSWERm1.mDepression
ThemHealthmInsurancemPortabilitymandmAccountabilitymActmofm1996m(HIPAA)mensuresmamcaremrecipi
ent'smrightmto:
m 1.mselectmandmchangemtheirmpersonalmphysicianm
2.mrequestmrestrictionsmonmcertainmusesmandmdisclosuresmofmpersonalmhealthminformationm
3.mselectmtreatmentmoptionsmbasedmonmreligiousmpreferencem
4.mdesignatemwhomcanmmakemdecisionsmonmtheirmbehalfm-
mCORRECTmANSWERm2.mrequestmrestrictionsmonmcertainmusesmandmdisclosuresmofmpersonalmhealth
minformation
Larrymismamcaremrecipientmatmamhealthcaremorganization.mHemhasmtoldmseveralmcaremrecipientsmhemh
asmcancer.mAnothermcaremrecipientmcomesmtomthemofficemtomlearnmmoremaboutmLarry'smsituation.mR
egardingmLarry'smpersonalminformation,mstaff:m
1.mmustmtellmLarrymnotmtomdiscussmhismconditionmwithmanyonembutmthemphysicianm
2.mmaymnotmdiscussmLarry'smsituationmwithoutmhismpermissionm
3.mmustmexplainmtomLarrymaboutmkeepingmhismmedicalminformationmconfidentialm
4.mcanmtalkmaboutmLarry'smsituationmtomothermcaremrecipientsm-
mCORRECTmANSWERm2.mmaymnotmdiscussmLarry'smsituationmwithoutmhismpermission
Whichmofmthemfollowingmstatementsmaboutmcaremrecipientmneedsmismmostmaccurate?m
m1.mMostmcaremrecipientsmneedmtomadjustmtomplacementminmamhealthcaremorganizationmandmtomada
ptmtomthemroutinesmandmpatternsmofmthemhealthcaremorganization