MSN 610 COMPETENCY REVIEW 2026 MOCK
TEST COMPLETE KEY INSIGHTS
◉ Also known as "body language".
Answer: nonverbal communication
◉ T/F In some cultures a smile masks anger or fear. It is important
when your client is sharing important information that you not
smile inappropriately causing your client to misinterpret your smile
as demeaning.
Answer: t
◉ T/F The majority of communication is nonverbal and includes all
of your senses and is often unconsciously motivated and is more
revealing of your and your clients true feelings. Body ques either
support of conflict the verbal message.
Answer: T
◉ examples of nonverbal communication.
Answer: vocal inflection
volume
posture
gait
,eye contact
expression
gestures
appearance
personal space
◉ whisper is to _________
low volume is to ___________
shouting is to _____________.
Answer: privacy/secrets
soothing
anger
◉ How should you talk to someone who is hard of hearing.
Answer: maintain normal volume rate, tone
◉ what does good posture look like.
Answer: brisk walking and shows confidence
◉ what does poor posture look like.
Answer: shuffling and depressed
, ◉ What does tense posture look like.
Answer: rapid walking shows anger or anxiety
◉ What is vocal inflection.
Answer: The pitch changes in your voice that show doubt, suspence,
confusion, inquiry
◉ __________ shows a sign of respect and willingness to listen. It lets
you get on the clients level. When you are at eye level with a client it
shows that you are equal. When you stand over a client it shows
authority. Some cultures are different..
Answer: eye contact
◉ waving goodbye and holding your nose when something smells
are examples of what.
Answer: gestures
◉ Norm of telling the truth.
Answer: Veracity
◉ Right of self-determination and freedom of decision making.
Answer: Autonomy
TEST COMPLETE KEY INSIGHTS
◉ Also known as "body language".
Answer: nonverbal communication
◉ T/F In some cultures a smile masks anger or fear. It is important
when your client is sharing important information that you not
smile inappropriately causing your client to misinterpret your smile
as demeaning.
Answer: t
◉ T/F The majority of communication is nonverbal and includes all
of your senses and is often unconsciously motivated and is more
revealing of your and your clients true feelings. Body ques either
support of conflict the verbal message.
Answer: T
◉ examples of nonverbal communication.
Answer: vocal inflection
volume
posture
gait
,eye contact
expression
gestures
appearance
personal space
◉ whisper is to _________
low volume is to ___________
shouting is to _____________.
Answer: privacy/secrets
soothing
anger
◉ How should you talk to someone who is hard of hearing.
Answer: maintain normal volume rate, tone
◉ what does good posture look like.
Answer: brisk walking and shows confidence
◉ what does poor posture look like.
Answer: shuffling and depressed
, ◉ What does tense posture look like.
Answer: rapid walking shows anger or anxiety
◉ What is vocal inflection.
Answer: The pitch changes in your voice that show doubt, suspence,
confusion, inquiry
◉ __________ shows a sign of respect and willingness to listen. It lets
you get on the clients level. When you are at eye level with a client it
shows that you are equal. When you stand over a client it shows
authority. Some cultures are different..
Answer: eye contact
◉ waving goodbye and holding your nose when something smells
are examples of what.
Answer: gestures
◉ Norm of telling the truth.
Answer: Veracity
◉ Right of self-determination and freedom of decision making.
Answer: Autonomy
